Trainee
Empire Travel
مجموع سنوات الخبرة :14 years, 2 أشهر
Training Air Travel using Amadeus, and Galileo systems.
Training in booking hotels using different websites including roomsxml.com, TBO Holidays, Lots of hotels, Travel Hub, and more.
Understanding the process of acquiring specific visa’s. (Schengen, US visa, UK visa, Jamaica, extra)
Trained in booking tours and excursions and internal flights and transportation between cities in countries all over the world.
Answer inquiries and provide information to customers, Explain the
type and cost of services offered, Receive payments, Issue receipts and other forms.
● Responding to complaints, service issues and other general questions or concerns as
appropriate.
● Filing, mail distribution and data entering for sales follow up.
I like to listen. I have learned
a great deal from listening
carefully. Most people never
listen.
● Responsible for planning and booking all travel for the employees.
September 2009 - January 2011 Paramount Fine Foods - Front desk - Canada
● Greet Clients and guide them to their tables.
● Compute bills, and collect payments.
● Perform simple bookkeeping activities, such as balancing cash accounts.
● Transmit and receive messages, using telephones or telephone switchboards.
● Make and confirm reservations.
● Record guest comments or complaints, referring customers to managers as necessary.
- Canada
● Strive to meet and exceed business metrics including Customer Satisfaction, Conversion,
Quality, Productivity and measured turnaround time.
● Solicit sales and sell goods or services, Record customers' orders, Keyboarding, Contact
potential customers by phone and in person
Provide an experience that is comfortable, and distraction-free.
● Control access to theatre by greeting, directing guests and tearing tickets
● Monitor auditoriums for picture/sound quality, temperature, lighting and guest behavior
● Create a constant presence inside and outside auditoriums to deter any disruptive
conduct
● Operate the box office selling movie tickets and AMC Gift Cards to guests.
(PT) - Canada
Booking air tickets, arranging trips, and all documentation required.