Sales cum Operation Analyst
Safwah Royal Orchid Hotel ( Owned by Safwat Al Jewar Real Estate Investment Co.Ltd.)
Total years of experience :16 years, 11 Months
· Responsible for the effective management of room night inventory in a multiple property setting, which includes strategically and appropriately maintaining the balance of Owner and Operator room nights in order to ensure that Owner availability is efficiently utilized, while Operator availability is strategically allotted for revenue maximization.
Work as part of a collaborative team while having the knowledge to independently lead exploration of ideas and gather information.
Responsible for ensuring that availability is effectively managed in the property management systems, and reporting tools.
Monitor actual inventory utilization as compared to forecasted and budgeted utilization.
Responsible for clearly and concisely communicating variance explanations, in a verbal and written format.
Responsible for assisting in any system enhancements and renovation of the property.
Liaise with the facility’s team with regards to creating and maintaining any renovation, refurbishment, maintenance and replacement reserve schedules.
Participate in marketing campaigns, lead and participate in site calls, and supply expertise as needed.
Identify improvement opportunities within the department as well as partner with several internal departments to effectively manage the room night inventory of the property.
Partner and problem solve any Owner and availability concerns with Owner Services, Consumer Affairs, and onsite teams.
Partner, understand, and interpret data from Facilities and on site Engineering teams as it relates to renovation and project schedules.
· Define the product’s and service's position in a market and understand the market environment.
· Oversee and review the operational performance and and confirm the service level are being met in accordance with the set cost and budgeting expectations.
· Holding excellent responsibility to a kind of customer service that is consistent, accurate and professionally done in keeping with projected company policies and image.
· Provide fast and efficient response to business needs with the highest achievable result at the lowest cost to the company.
· Support Company's Values by working according to the company's mission and vision and corporate culture.
· Perform other related tasks and responsibilities as assigned by the owner representative of the Property.
• Attend board meetings as an associate of the owners’ representative and present sustainable solutions with regard to the issues raised there in.
Project sales targets and strive to achieve them by actively seeking potential customers.
Collect technical and financial information and details as requested by customers and negotiate pricing.
Submit invoices to respective clients and follow up on due payments to ensure timely collection.
Develop and provide periodic sales reports to the General Manager and the counterpart.
Monitor and study market trends and competitor activities and update management on latest developments.
Participate in marketing events such as seminars, trade shows, and telemarketing events.
Make requisite attempts to handle customer complaints in a prompt and effective manner.
Cultivate professional relationships with customers in order to retain them.
Develop and maintain sales materials and current product knowledge and handle customer complaints or issues effectively.
Perform any other Ad-Hoc jobs related to duties.
Provide full and on‐going generalist HR support and guidance for the staff to achieve the company's objectives and strategy.
Build an on‐going knowledge and understanding of each of the practice areas and the company’s culture and values.
Supporting the Management via the HR Manager in performance improvement
and management across their areas.
Provide on‐going support and guidance to the practice areas for any change management programs they implement.
Providing project management on all HR related aspects.
Provide and develop on‐going support to identify trends in employee relations and suggest & implement solutions to enhance the areas concerned.
Develop and maintain an on‐going understanding of employment law and provide timely advice on relevant changes to the Practice areas.
Support the HR Manager in preparing solutions to issues by providing accurate information, collating and analyzing data and producing clear and meaningful reports
Support the implementation of new ways of working, including the drive to add value and influence change
Provide hands on support on the recruitment & Personnel sectors. Monitor the recruitment plan and arrange visas for multi nationals.
Provide close follow up on employed Saudi nationals (employment contracts, registration in the labor office etc …)
Oversee the preparation of LOIs (Letters of Invitation) for the employees on Visit visa and for the guests.
Work closely with the Line Managers and Superintendents to Identify staffing requirements for the project.
Act as an executive mediator/interpreter within the management to liaise the HR and Administration issues.
Handle and oversee all the Arabic correspondences in the company as liaising between authorities, agents and client i.e. SAGIA, MOMRA, CG, SA (passes, certificates & IDs etc..) .
Involvement in ad‐hoc projects such as the Salary review to contribute knowledge of the main priorities and areas for consideration.
Develop and arrange the education, training and development sessions that link directly to organizational business goals and objectives.
Collaborate with senior leaders (VP Finance, Administration Manager, Business Improvement Consultant, Investment Manager etc) to develop guiding principles, strategies and plans;
Conduct comprehensive needs assessments; determine education, training and development priorities based on assessed needs, business impact and available resources.
Coordinate existing training programs and inform to managers for development of job-specific training.
Design, conduct and/or broker the delivery of training programs from a variety of resources; research, evaluate and select outside consultants and trainers to meet training needs as appropriate.
Develop administrative framework required to support education training in the areas of Quality Management System (QMS) according to ISO 9000:2000 guidelines.
Manage all aspects of the department's Tuition Assistance Program including, but not limited to, program administration, communication, tracking, reporting and evaluation.
Collect data and write reports to support the timeliness, accuracy and quality of business decisions.
Perform other related duties incidental to the work described herein.
Represent as an executive coordinator between divisions of the Holding Company.
Prepare Minutes of Meeting (MOM), memos and projections for the proposed business opportunities.
Prepare five-year Fiscal Plan for the next five-years to come as per General Manager’s direction.
Prepare Project Management Guidelines (PMG) for the forthcoming projects.
Do presentations to be presented in the seminars on Business Development Concepts.
Schedule for interview of the new candidates and/or executives.
Perform other related duties incidental to the work described herein.
Ø Represent as an executive coordinator between branches within kingdom and Abu Dhabi. Ø Prepare Minutes of Meeting (MOM), consolidate daily sales and smart card consumption reports from all branches to present to the General Manager’s review. Ø Prepare Memorandum of Understanding (MOU), Sub Lease Contract for the tenants in side the Toy Towns and fully deal with subleasing of outlets in Toy Town Area. Ø Introduced and implemented Electronic Administration Forms for all related activities in the Toy Town as well as for the affiliated divisions with coordination of corporative head office. Ø Enhanced to reduce the operational cost by SR 20, 000 per annum by exercising the scratch paper/ used envelope usage for internal correspondence as well as for fax messages. Ø Prepare invitations to attract the schools as well as compound residents to Toy Towns - Arabic/ English. Ø Design printing materials such as Brochures, Flyers and Coupons while launching the marketing promotional programs. Ø Prepare and update the information in the “Operation Manual” in order to achieve a smooth operation in the Toy Towns. Ø Liaison with corporative office in order to accomplish government affair tasks. Ø Assist purchasing department in preparing undertaking for Saudi Arabian Standard Organization (SASO) inline to clear the foreign shipments. Ø Encode the actual sales ratio in the pre-prepared sales projection and forward to the General Manager for his review. Ø Ensure the hygienic personality of subordinates and self at all time and greet guests & VIPs on behalf of General Manager. Ø Do all other secretarial routine such as draft & compose the correspondences, attend the telephone calls on behalf of General Manager.
Ø Prepare daily reports about mobilization of employees, assisting project manager in the routine job. Ø Schedule seminars & Work Permit Receiver Courses for the employees according to Saudi Aramco and SCECO Instructions. Ø Reserve Air ticket, Hotel for Managing Director and the project manager as needed. Ø Prepare time sheets, salary statement for employees & invoices for clients. Ø Prepare work history of the establishment as a pre-qualification (soft and hard copy) in order to put forward to the major clients such as Saudi Aramco, SCECO, SABIC & Al-Hadeed while bidding for long term contracts. Ø Do all other secretarial routine such as draft & compose correspondences, attend telephone calls, routine follow-ups for payment from the clients (Sub Contractors), send quotations and purchase orders and handle the petty cash for the daily expenditures of Establishment.
QMS Internal Auditor Training Certification (2006) ISO Awareness Course (2006) Seminar On Online Recruitment Process (2007) Executive Secretarial Etiquette (2007) H2S Awareness Course (2008) Workpermit Reciever Couse - Saudi Aramco (2010)
Successfully Completed Diploma In Computer Science: with the following software operation MS−OFFICE 2000 (MS−WORD, MS−EXCEL, MS−POWER POINT, MS-ACCESS, INSTANT ARTIST, INTERNET, (at present upgrated to operate MS OFFICE 2003-2007 programes including, VISIO, MS Project, MS Outlook etc.)
Passed General Degree in Arts on the following subjects: Ø Geography (Human Development, Town & Country Planning) Ø Arabic Language & Islamic Scien
Graduate of Islamic studies & Arabic Language (7 years of residential curriculam), which is recognized by the Saudi Arabian Higher Education Ministry as equivalent of Saudi Bachelor Degree in Islamic Sciences.