محمد طلال عبيد, Call Center Agent

محمد طلال عبيد

Call Center Agent

Premium ‎Foods

البلد
المملكة العربية السعودية - جدة
التعليم
بكالوريوس, علوم ادارية
الخبرات
4 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :4 years, 11 أشهر

Call Center Agent في Premium ‎Foods
  • المملكة العربية السعودية - جدة
  • أكتوبر 2018 إلى أكتوبر 2019

- Register new incoming orders through the software interface, communicate to branches about (orders, special requests, cancelations, etc.)
- Aim to reach monthly target via suggesting dishes from the menu or increase daily target from acquiring extra orders.
- Coordinate when possible between delivery process and customers.
- Provide any additional allowed service and help escalate necessary reports to supervisors.

Customer Care Agent في SAED International
  • المملكة العربية السعودية - جدة
  • يونيو 2016 إلى يونيو 2018

- Register new incoming orders through the software interface, communicate to branches about (orders, special requests, cancelations, etc.)
- Aim to reach monthly target via suggesting dishes from the menu or increase daily target from acquiring extra orders.
- Coordinate when possible between delivery process and customers.
- Provide any additional allowed service and help escalate necessary reports to supervisors.

Customer Care Agent في Itisal International
  • المملكة العربية السعودية - جدة
  • أغسطس 2015 إلى أبريل 2016

Required tasks:
- Welcome newly subscribed clients to the zedtconnect navigation services after looking up their information's, while answering any inquiries from customers.
- Locate clients current location through GPS tracking software and begin assisting protocols.
- Suggest new point of interest (Shops, restaurants, gas stations, etc.) to client for a new trip or search for specific locations.
- Send trip data to clients application, combine trips when traveling and arriving new cities.
- Assist incase of on-road emergency situations.
- Explain any other features included in the service.

Client Relations Leader في Albaik Fastfoods Co.
  • المملكة العربية السعودية - جدة
  • يناير 2014 إلى أبريل 2014

- Welcome visiting customers to the restaurant.
- Organize lines at the cashier area, contain work flow when it gets too crowded.
- Assist and respond to customers issue then coordinate with supervisor for directions.
- Write down customers ideas and suggestions.

Sales manager assistant في Petromin Co.
  • المملكة العربية السعودية - جدة
  • فبراير 2010 إلى مايو 2010

- Receive invoices from sale managers and look up clients informations.
- Head to clients offices for invoice or cheques signature, schedule unavailable ones or notify manager.
- Collect and organize invoices at the end of day inside folders and register it on table.
- Head with managers to visit new possible clients when requested.

Cashier في Sawwari - Summer Job
  • المملكة العربية السعودية - جدة
  • سبتمبر 2009 إلى ديسمبر 2009

Registering products purchases.
Counting cash at beginning and end of day.
Working at the cashier register.

الخلفية التعليمية

بكالوريوس, علوم ادارية
  • في جامعه الملك عبد العزيز
  • أبريل 2021

Management Sciences

Specialties & Skills

Resource Development
Customer Satisfaction
Sales Support
Work Planning
Labor Management
Microsoft Excel
Microsoft Word
Data Entry
Data Collection
Teamwork
Communication
Critical Thinking
Customer Satisfaction
Leadership
Problem Solving
Outlook
planning
performance management
recruitment operations
orientation
microsoft powerpoint
order entry
time management

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم

التدريب و الشهادات

Know Yourself (تدريب)
معهد التدريب:
Doroob
Introduction To Human Resources (تدريب)
معهد التدريب:
Doroob
Introduction To Strategic Planning (تدريب)
معهد التدريب:
Doroob
Problem ‎Solving ‎Skills (تدريب)
معهد التدريب:
Doroob