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mohammed osama, Infrastructure Engineer

mohammed osama

Infrastructure Engineer·Core 42 - Mubadala Health (M42)

United Arab Emirates

Bachelor's degree, Information Technology

Work experience

Total years of experience: 12 years, 1 months

Infrastructure Engineer

September 2021 - Present

Core 42 - Mubadala Health (M42)

Abu Dhabi, United Arab Emirates

September 2021 - Present

• Responsible for working closely with the project team coordinating between the contractor and vendors.
• Ensure all IT software application solutions and implementations are tested before UAT.
• Monitoring Network/Server CIs performance and responding to alerts.
• Supporting virtualization technologies and virtual machine management.
• Participating in server patch management and updates
• Assisting with server room and data center management
• MS Entra, Office 365 Admin, MS Exchange Admin, SharePoint Admin.
• Maintaining server and Network documentation and inventory.
• Created and managed virtual machines on vSphere, Nutanix and HyperV.
• Analyzed system logs to detect potential problems on time.
• Manage and analyze EDR reports (CrowdStrike, trellix, Trend Micro)
• Manage Active Directory user accounts and group policies.
• Configured and maintained DNS and DHCP services across multiple sites.
• Maintained inventory of IT assets and software licenses in an organized manner.
• Participated in disaster recovery drills and prepared reports on the outcomes.
• Performed daily system monitoring to identify performance issues or
Company industry:
IT Services

Infrastructure Support Engineer

January 2018 - September 2021

Injazat Data System

Abu Dhabi, United Arab Emirates

I found this job using Bayt.com

January 2018 - September 2021

-
work closely with the project team coordinating between the contractor and Injazat vendors and testing the Injazat system/ solution.
-
Ensure all IT software application solutions and implementations are tested before UAT.
-
Troubleshooting problems across both Windows and Mac operating systems and user applications.
-
Moniter Network/Server CIs performance and respond to alerts.
-
Supporting virtualization technologies and virtual machine management.
-
Participating in server patch management and updates.
-
Assisting with server room and data center management.
-
Troubleshooting network issues, including connectivity problems and basic configuration errors.
-
Provide user account management and access control.
-
MS Entra, Office 365 Admin, MS Exchange Admin, SharePoint Admin, and MS Intune.
Mohamed Osama Hassan
Page 2
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- Maintaining server and Network documentation and inventory.
Company industry:
IT Services
Job role:
Information Technology

Technical Support Engineer

January 2018 - September 2021

Injazat Data System

Abu Dhabi, United Arab Emirates

January 2018 - September 2021

• Resolved escalated customer complaints quickly and effectively using excellent communication skills.
• Provided technical support to customers via telephone and email, troubleshooting hardware and software issues.
• Created user accounts, configured settings, and installed applications on multiple operating systems.
• Assisted with network configuration and maintenance tasks.
• Identified root cause of complex technical problems by analyzing log files and other data sources.
• Collaborated with IT team members to develop innovative solutions to resolve customer issues promptly.
• Trained users on proper usage of hardware and software products including troubleshooting techniques when needed.
• Coordinated with external vendors for the resolution of critical incidents impacting business operations.
• Implemented security policies to ensure the safety of confidential information stored on company servers.
• Documented processes related to installation, troubleshooting, repair, maintenance. of hardware and software products.
• Resolved various hardware, software, and applications problems to improve user productivity.
• Designed test environments to integrate and validate integrity of third party software solutions.
Company industry:
IT Services

Service Desk

January 2017 - December 2017

Techmahindra

Abu Dhabi, United Arab Emirates

January 2017 - December 2017

- Log all user interactions and record all relevant details in HPSM ITSM tool.
- Categorize and prioritize the incident/Service Request.
- Provide Level 0 support and diagnosis.
- Resolve those incidents that are under the scope of SD
- Escalate incident to Level 2, if they cannot be resolved.
- Monitor user interactions from inception to closure as per SLA.
- Communicate with users, keeping them informed of incident progress, notifying them of - any changes or agreed outages;
- Review and analyze the communication upon receipt to understand nature of Incident.closure.
Company industry:
Software Development
Job role:
Support Services

Service Desk

January 2017 - May 2017

TechMahindr

Abu Dhabi, United Arab Emirates

January 2017 - May 2017

• Responsible for logging all user interactions and recording all relevant details in HPSM.
• Categorizing and prioritizing the incident/Service Request.
• Providing Level 1 support and diagnosis
• Escalating incidents to Level 2 if they cannot be resolved.
• Monitoring user interactions from inception to closure as per SLA.
• Reviewing and analyzing the communication upon receipt to understand the nature of the incident.
Company industry:
Telecommunications

IT Support Engineer

February 2016 - January 2017

RAPCO

Ras Al Khaimah, United Arab Emirates

February 2016 - January 2017

- Diagnose and resolve LAN/WIFI problem.
- Answering technical queries and assisting users.
- Installing and configuring new hardware and software.
- Assisting the users to understand and operate with ease all the systems and software’s, and help solving any issues.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Information Technology

Technical Support Engineer

February 2016 - December 2016

RAK Poultry Company

Ras Al Khaimah, United Arab Emirates

February 2016 - December 2016

Company industry:
Catering, Food Service, & Restaurant

System Engineer

May 2014 - January 2016

ARPU TECH

Khartoum, Sudan

May 2014 - January 2016

• Operating system installation • Linux administration • Interactive voice response (IVR) service design (VAS) • Interactive voice response services development using asterisk system • Database creation using MySql • OS daily health check • Service and database healthy check • Service monitoring and reporting • Call center system design • Call center system installation using MyPBX system • VOIP phone configuration • VOIP phone system integration • marketing and presenting services •client realationship
Company industry:
Telecommunications
Job role:
Information Technology

System Engineer VAS Developer

May 2014 - January 2016

Arputech company

Khartoum, Sudan

May 2014 - January 2016

• Responsible for interactive voice response services development using Asterisk.
• Linux server Administration (Centos)
• Database creation using MySQL and DB healthy check.
• Call center system design, development, monitoring, and reporting.
• Developing Call Recording Solutions (CRS) & Call Predictive Dial-er Solutions (CPD).
• VOIP phone configuration & system integration.
Company industry:
Telecommunications

Education

Zaiem Al-Azhari University

July 2024

July 2024

Bachelor's degree, Information Technology

Sudan

GPA (point): 2.79 out of 4

GPA (point): 2.79 out of 4

Bachelor B.Sc. (Hons) Information Technology Al-Zaiem Al-Azhari University 2013
View attachment

Al-Zaiem Al-azhari University

October 2013

October 2013

Bachelor's degree, Bachelor of Information Technology:

Sudan

Skills

Call Center Development
Expert
Call Center Development
Expert
VoIP
Expert
VoIP
Expert
Asterisk
Expert
Asterisk
Expert
Linux server administration
Expert
Linux server administration
Expert
System Administration
Expert
System Administration
Expert
USER ACCOUNTS
Expert
USER ACCOUNTS
Expert
LOG FILES
Expert
LOG FILES
Expert
MICROSOFT SHAREPOINT
Expert
MICROSOFT SHAREPOINT
Expert
ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
DATA SYSTEM
Expert
DATA SYSTEM
Expert
SERVER ADMINISTRATION
Expert
SERVER ADMINISTRATION
Expert
PATCH MANAGEMENT
Expert
PATCH MANAGEMENT
Expert
SECURITY POLICIES
Expert
SECURITY POLICIES
Expert
DISASTER RECOVERY
Expert
DISASTER RECOVERY
Expert
SYSTEM MONITORING
Expert
SYSTEM MONITORING
Expert
Network Infrastructure configuration, management and troubleshooting , LAN Switching , IP Routing
Intermediate
Network Infrastructure configuration, management and troubleshooting , LAN Switching , IP Routing
Intermediate
Call center system ( design , development , monitoring , reporting )
Expert
Call center system ( design , development , monitoring , reporting )
Expert
Linux Administration (Ubuntu , Redhat ,Centos)
Intermediate
Linux Administration (Ubuntu , Redhat ,Centos)
Intermediate
Interactive voice response (IVR) service design , service development
Expert
Interactive voice response (IVR) service design , service development
Expert
Voice Over IP (VOIP)
Intermediate
Voice Over IP (VOIP)
Intermediate
Asterisk Administration
Expert
Asterisk Administration
Expert
IP phones configuration and system integration
Expert
IP phones configuration and system integration
Expert
Value Added Service (VAS)
Expert
Value Added Service (VAS)
Expert
CCTV
Intermediate
CCTV
Intermediate
technical support
Expert
technical support
Expert
AVAYA
Intermediate
AVAYA
Intermediate
ticket system
Intermediate
ticket system
Intermediate
Call Center Development
Expert
Call Center Development
Expert
VoIP
Expert
VoIP
Expert
Asterisk
Expert
Asterisk
Expert
Linux server administration
Expert
Linux server administration
Expert
System Administration
Expert
System Administration
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
ITIL
Aug 2018

Hobbies

  • Reading technology articles
  • Web browsing
  • CHESS