SVP, Head of Information Technology
AlAhli Takaful Company
Total years of experience :38 years, 1 Months
•Define, execute IT Strategy aligned to Corporate Strategy.
•Coordinate and determine capital investment parameters, priorities and risks for enterprise-wide IT initiatives to maximize the return on investment
•Define IT departmental goals, objectives (SMART), KPI's and procedures that delivers customer service and satisfaction.
•Establish metrics for managing IT effectiveness and for measuring impact of IT on the business.
•Define, manage and efficiently utilize IT budget meeting prevailing objectives and constraints. (Cost Optimization)
•Direct, organize and execute IT-related projects in coordination with relevant stakeholders to enhance business process, business requirements, CEO initiatives, directives and regulatory requirements.
•Identify emerging industry practices and technologies to gain competitive advantage.
•Develop and enforce IT Policy & Procedures meeting IT Industry standards and methodologies
•Establishing and operationalizing IT Governance
•Develop and Implemented successfully Diaster Recovery & BCP Plan
•Initiate, coordinate, monitor, review Tests with relevant stakeholders and approve Change Management processes; to enhance and gain competitive advantage in technology and business processes.
•Evaluate RFP with Technical & Functional requirements for Business Applications.
•Coordinate, review of Agreements (Licenses, Master Services Agreements, Maintenance Services SOW, Implementation Services SOW, Escrow) with Legal and Vendor(s).
•Coordinate and review Project progress for Quality Assurance & Risk Mitigation.
•Establish a comprehensive enterprise information security program to ensure the integrity, confidentiality and availability of relevant data.
•Provide leadership to resolve escalation of IT-related issues in a timely manner
•IT Vendor Management, IT Project Management, IT Risk Management, IT Procurement
Specialization :
:: Develop and implement cutting edge IT Infrastructure with high scalability & 24 x 7 availability
:: Develop and implement reliable Backup & Recovery
:: Develop and implement IT Disaster & Business Continuity
:: System Integration
:: Process Automation
:: Resolving Data Quality, Coordinate with Team for trouble shooting (Hardware, Network, Application & Database) process
:: Develop and implement new Business Models, Products and Modules
:: Develop and implement Self Service Application process
:: Analyzing business requirements and encapsulating process in Application logic
:: Fine Tuning & enhancing existing business & Application process
:: Data Warehouse (Analytical Skills)
Responsibilities :
:: Define and implement IT policies, procedures, and best Industry Standards in practices.
:: Lead IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
:: Monitor the performance of the IT and Participate in the Disaster Recovery Committee.
:: Maintain intellectual property, Licenses of Oracle (ASFU), Microsoft, AntiVirus and Utilities.
:: Maintain Data Center equipment (Fire Alarm System, Sensor, CCTV, Wireless device, Ground A/c, UPS etc..)
:: Negotiate and communicate with Vendor consultants, technical personnel for IT related services & products.
:: Supervise & coordinate with Systems /Security / Network, Web Developer & Application Administrators task & responsibilities.
:: Developed and implemented IT Infrastructure in Head Office, Regional Branches & Sales Points meeting business needs as well implementation plan for future expansions.
:: Firewall security policies are implemented, monitored routinely; ensuring adequate network security of the Domain.
:: Regular monitoring of Internet Traffic using BlueCoat Reporter.
:: Work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization meeting business needs.
:: Developed and implemented strong Backup and Recovery for Servers, Network devices, Applications, Databases and Website.
:: Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
:: Participates in technical research and development to enable continuing innovation within the infrastructure.
:: Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
Projects Competed :
• Develop and Implement IT Infrastructure for Head Office, Regional Branches & Sales Points as well as implementation plan for future expansion.
• Develop Disaster Recovery and Business Continuity Implementation Plan.
• Web Service Integration with Core & Portal Application (AIMS)
:: CCHI (Medical policy information)
:: Yakeen (Al Elm)
:: GlobeMed (Medical TPA)
:: Waseel (Medical Eligibility Module)
:: NAJM Net2 (Motor policy information)
• e-Services SMS & e-mail Notification to clients & Division Heads
• Core / Portal Insurance Systems
:: Design and implemented Protection & Saving Module
:: Design and implemented Travel Module
:: Design and implemented Home Protection Module
:: Continuous customization in all Core Modules
:: Enhance and fine-tune process of Medical & Motor Modules (Retail)
:: Design and implemented On-line IT Support Application
:: Design and implemented Customer Self Service Application
• Implemented Cost Control, Print Manager Plus Application
• Implemented Archiving System
• Developed Intranet Web portal (SharePoint 2010)
• Participated and coordinate in other Department Project e.g. (Best Saudi Company, ISO Standards, Standard & Poors Rating etc..)
Systems Integration.
Analyzing business requirements and implement Application process.
Analyzing applications infrastructure & design documents.
Design and implement security policies in Application & Databases.
Application customization, modification & enhancements in coordination with Vendors.
Co-coordinating with Business Analyst, Users, SIT, Development / UAT, Production, Data warehouse & other project teams for development, customization and implementation
Projects
1. ACLM (Algo Credit Limit Manager)
Automation of Availability & Utilization from Bank’s legacy systems.
Phase I :
Consolidate Customer Information, Rating, Facility Structure, Limits, Utilization etc… from Riyad Bank’s core systems on a daily batch.
Phase II :
Real time interfacing between ACLM to core systems thereby ACLM will monitor customer’s credit utilization in real time and process it efficiently.
2. Moody’s Application Suite (Moody's Financial Analyst, Risk Advisor, Benchmark & Tunner)
Deploy, customize and centralize Moody’s Corporate Credit Rating systems
Designed, developed and deployed Interface Module with other Bank’s applications, providing Customer, Financial & Rating Information.
3. Provision System
Designed, developed and implemented E & Y calculation Modules for Customer Rating movements. Quarterly reports are generated for Senior Management.
4. Cognos (Business Intelligence)
Designed application infrastructure, installed, configured and Migrated all reports from Impromptu (Client / Server) to ReportNet (3 Tier Web Application).
Automated delivery of reports to respective Divisions. Providing an easy tool for User to generate their ad hoc reports independently.
.
Project : 3 Tier (Web Application) Medical Underwriting, Motor Rukhasa Policy, Comprehensive Policy, Call Center & Security Modules.
Environment : Windows 2000 Server, Windows 2000 Professional / Windows XP as Client & Browser (Internet Explorer 6).
Tools : Oracle Developer Suite 6i (Forms & Reports 6i).
Oracle Application Server 9i Release 1
Oracle Database Release 8i (8.1.7)
JInitiator 1.1.8.7
Maintaining (24x7) Databases & reliable Application Security.
Installation & Configuration of Oracle Software / Patch (Database, Developer Suite & Application Server 9i Release 1)
Creating Databases using developed customized Scripts, implementing Optimal Flexible Architecture (OFA).
Cloning Production Database.
Schema comparison from Test Vs Production Database to implement new Modules / restructure Schema.
Customized Rman Backup Scripts are used to maintain a Reliable & Efficient Backup Strategy.
Frequent Recovery Scenarios are tested on Test Environment to ensure Minimum Downtime.
Performance Tuning, using customized Scripts, PERFSTAT, OEM & Third Party Tools to Diagnose and Tune the Database.
Successfully tested & implemented Disaster Recovery Strategy. Standby Database. (Primary, Standby and Catalog Database).
Created standard Template for Forms6i & Reports6i, Sub-classing Form Objects, Object & Pl/Sql Libraries, Database Package (Function/Procedures) and Triggers in Database adhering to standards.
Created all Bilingual Reports of Application (Arabic & English) Reports6i to generate in HTML/HTMLCSS Format.
Analyze and Implemented Application partitioning.
Written business centric Stored Procedures (Package, Functions & Procedures) & Database Triggers.
Application Documentation. (User Manual)
User Training & Application support.
In-house developed Application (Tamer2000) Forms 4.5 & Reports 2.5, Oracle Database 8.0.6 (Environment Windows NT 4 Server, Client Windows 98).
Database Security, Managing User Role & Privileges assigned according to their descriptive Job.
Managing Physical structures, Storage (Block Coalesce, Free List, Row chaining / Migration) etc..
Developed & Implemented reliable Backup & Recovery strategy.
Strategy to maintain & reduce the Mean-Time-To-Recover.
Performance Tuning, Monitoring statistics of I/O, Library Cache, Database Buffer Cache, Session / Event Wait, LRU latches, Tablespace Coalescing is a routine.
Modification in Application as per Branch requirements, analyzing & enhancing procedures to optimize Application performance.
Successfully Trained all Central Region Personnel for Oracle Developer/2000 (Forms 4.5 & Reports 2.5) based Application Tamer2000, Windows98, and MS Office (Excel, Word, PowerPoint & Outlook) .
Providing Technical, Desktop & Application support to all the Central Region Office. (Branch, Warehouse & Sales Office in Al-Qaseem.).
Customizing, in-House Accounting Applications.
Developed Reporting Modules for Pharma, Medical & Consumer Divisions (Sales, Target & Commission)
Design and developed application for Medical Records
Design and developed application for Out-Patient & In-Patient Statistics
Design and developed application for Appointments
Honeywell Delta 1000 System operation for Non-Medical Equipment
Design & Developed Application for Medical & Non-Medical Inventory (Dbase IV)