Store Manager
Chalhoub Group
Total years of experience :14 years, 0 Months
- As a vocational frontliner it is mainly my duty to run the store with full responsibility in the absence of the store manager.
- Managing annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget.
-Ensure the stock is effectively measured and controlled Managing order placement activities to maximize sales and meet stock performance objectives.
- Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the store manpower is effectively matched to the operational requirements in a cost effective manner.
- Prepare management information reports on the store performance in order to allow informed decision making.
- Managing performance, developing and motivating employees, in order to ensure the highest levels of performance, and the achievement, or exceeding, of sales targets.
- Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media, and other concerned parties.
- Perform other store related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the shop.
*Making sure all instructions given by the brand team are implemented in the store.
*Planning and making a schedule for the (15-20) staff to cover all working hours; a schedule that reflects sales & footfall. And enables the store to provide the highest customer service levels all day.
*Keeping every one motivated and high spirited.
*Making daily plans to keep work organized throughout the day.
*Providing weekly, monthly & quarterly sales analysis in order to point out weaknesses and strengths.
*Apply strategic and critical methods and do the necessary follow up to drive sales up.
*Making sure that the customer service level is at it's highest standard.
*Monitoring and achieving KPI's targets for the store.
*Evaluating and providing appraisal for the staff on quarterly basis.
*Implementing the audit checklist and ensuring the safety of the floor for both customers and the staff.
*Checking sales deposits and making sure that the company procedures are followed literally.
*Providing weekly feedback covering all areas in the store.
*Listening to phone calls answered by the CSR's and ensuring that they're providing the highest levels of customer service.
*Reporting to line manager about any updates and feedback.
*Taking customers complains and making sure that a solution is found and implemented.
*Maximizing sales by making sure that every customer has the chance and introduced to the extra services provided by the company.
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