Operations Manager
Abdullah Al Herbawi Foodstuff Trading
مجموع سنوات الخبرة :19 years, 9 أشهر
Improve the operational systems, processes and policies in support of organizations mission -- specifically,
support better management reporting, information flow and management, business process and organizational
planning.
Manage and increase the effectiveness and efficiency of Support Services (Logistics, Sales and Purchasing),
through improvements to each function as well as coordination and communication between support and
business functions.
Play a significant role in long-term planning, including an initiative geared toward operational excellence.
Oversee overall financial management, planning, systems and controls.
Management of agency budget in coordination with the Executive Director.
Development of individual program budgets
Invoicing to funding sources, including calculation of completed units of service.
Organization of fiscal documents.
Regular meetings with Executive Director around fiscal planning
Overseeing and supervising employees and all activities of the purchasing department in Ras Al Khaima.
Preparing plans for the purchase of tools, stationeries, equipment, services, and supplies.
Following and enforcing the company's procurement policies and procedures.
Reviewing, comparing and analyzing and obtaining the approval from the purchasing manager or from the
committee for products and services to be purchased.
Managing inventories and maintaining accurate purchase and pricing records.
Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
Maintaining good supplier relations and negotiating contracts.
Researching and evaluating prospective suppliers
Prepare forms and other documents related to sales;
Manage a portfolio of accounts to achieve long-term success.
Develop positive relationships with clients.
Act as the point of contact and handle customers’ individual needs.
Generate new business using existing and potential customer networks.
Resolve conflicts and provide solutions to customers in a timely manner.
Supervise account representatives to ensure sales increase.
Report on the status of accounts and transactions.
Set and track sales account targets, aligned with company objectives.
Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
Suggest actions to improve sales performance and identify opportunities for growth.
Manage contact database;
Schedule client visits with the team to value the general situation for prospective clients;
Provide clerical support to the higher management;
Prepare documents such as contracts, agreements;
Possess strong clerical, administrative and office management skills;
Computer skills in the Microsoft Office suite e-mail, Excel spreadsheet and Word document preparation
software;
Performs the tasks of maintaining clients information for timely collection;
Improve the operational systems, processes and policies in support of organizations mission -- specifically,
support better management reporting, information flow and management, business process and organizational
planning;
Manage and increase the effectiveness and efficiency of Support Services (Logistics, Sales and
Purchasing), through improvements to each function as well as coordination and communication between
support and business functions;
Play a significant role in long-term planning, including an initiative geared toward operationalexcellence;
Oversee overall financial management, planning, systems and controls;
Management of agency budget in coordination with the Executive Director;
Development of individual program budgets;
Invoicing to funding sources, including calculation of completed units of service;
Organization of fiscal documents;
Looking for new customers and new suppliers in and out UAE.
Managing all placing orders from thewarehouse;
Managing logistics;
Staff Schedule (Including Merchandisers) and monitor their attendance.
Invoicing to funding sources, including calculation of completed units ofservice.
Handling A - Class & Retail sales.
Prepare sales Forecast & monthly sales projections
Building new customer list based on market experience knowledge.
Focus on the target market and gathering information based on our products purchased
Assist the purchasing manager with our demands and market price for the booking
Managing the sales team members and following up to implement the plans & strategies.
Following up the collection
Preparing the projections and target for each month.
Planning for sales.
Following branches all around UAE.
Looking for new customers and new suppliers in and out UAE.
Following all the distribution ways in GGC and other Arab countries.
Prepare researches and study market needs.
Managing all placing orders from the warehouse.
Preparing the credit facilities for our customers.
Handling all the collections from the customers and forwarded to account department.
Following up the status of market in GGC.
Managing logistics.
Assist the purchasing manager to place the orders each month.
Coordinating between the head office and the sites in Dubai and Al Ain
Following up all the public relationship Officers with the labour office and immigration in Dubai and Al Ain Offices
Following up the employee attendance and absence during working days
Following up The legal status for all employees
Following up The residence validity for all employees
Preparing the contracts of employment records and remuneration
Following terminations, resignations and preparing the terminal benefits as per labour law dictated
Following up all types of leaves (Annual-Sick) as per labour law
Preparing the monthly payroll register
Coordinating with accounting department in regard to finalize the payroll and the transfers to the banks
Following up and monitoring the daily business with regards to administration issues
Coordinating between the administration and HR department on all requirements
Assisting the Group Administration Manager- Middle East in order to coordinate between our offices in UAE (Dubai and Al Ain) and our office in Columbia
Handling all employees’ verifications from banks
Ensuring proper documentation for efficient operation
Establishing short and long-term contracts that provide the best terms and least liabilities
Coordinating first article inspections with suppliers to determine ability to meet quality requirements
Coordinating all aspects of the purchasing process
Negotiating competitive pricing on all materials and supplies
Provided service excellence to customers.
Monitored service, quality and cleanness.
Handled all customers’ complaints.
Managed all placing orders from the warehouse for food beverages, paper items & employees uniforms.
Managed all scheduled & unscheduled shifts and working hours for full & part time employees
Performed all crew functions
Practiced basic human relations skills
Trained people on all crew functions
Supervised preparation & positioning of people equipment & products during law volume shifts with supervision
Trained and followed up all job functions as per work demands
Maintained critical standard such as:
Holding times
Service speed and quality
Raw and finished product quality
Cleanliness / sanitation
I studied in this school my entire school life. From the beginning till high school.
I studied my entire school time from the beginning till high school in one school.
