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Mohammed Rashad, Transport Coordinator

Mohammed Rashad

Transport Coordinator·Concours Hippique International Al Shaqab; Almana Holding W.L.L

Qatar

Master's degree, Master of Socialwork

Work experience

Total years of experience: 5 years, 11 months

Transport Coordinator

January 2026 - February 2026

Concours Hippique International Al Shaqab; Almana Holding W.L.L

Doha, Qatar •Hybrid

January 2026 - February 2026

• Interacted directly with VIP guests, visitors, and staff, providing guidance and ensuring a smooth and positive customer experience across multiple service points.
• Assisted guests with inquiries, promoted available services, and ensured efficient coordination of transport solutions based on customer needs.
• Maintained strong communication with operations, hospitality, and security teams to deliver seamless service in a high-traffic environment.
• Managed high-volume customer flow, ensuring quick response, service efficiency, and customer satisfaction.
• Monitored service quality and resolved customer concerns promptly to enhance overall experience.
• Maintained accurate service records and reports to support operational tracking and service improvement.
Company industry:
Sports & Outdoor Activities

Project Coordinator

September 2024 - January 2025

Trend: Team Resource for Education and National Development

Kozhikode, India •Hybrid

September 2024 - January 2025

• Engaged with large audiences during FuFe’25 event, assisting participants, providing information, and promoting event activities and services.
• Coordinated with multiple teams to ensure smooth customer flow, high engagement, and positive attendee experience.
• Supported communication and outreach efforts to increase participation and awareness of event offerings.
• Managed participant inquiries, registrations, and on-site assistance, ensuring efficient service delivery.
• Tracked engagement data and feedback to support improvements in service quality and event performance.
• Assisted in onboarding and guiding volunteers to ensure consistent and customer-focused service delivery.
Company industry:
Training & Education Center

Banquet and Event Manager

April 2019 - July 2024

Palacio Catering Management

Malappuram, India •Hybrid

April 2019 - July 2024

• Delivered direct customer service in high-volume event settings, interacting with guests to ensure satisfaction and positive service experiences.
• Promoted services and offerings to clients, supporting business growth through customer engagement and service excellence.
• Handled customer inquiries, resolved issues, and built strong relationships to enhance repeat business and client retention.
• Supervised service teams to ensure professional presentation, service quality, and customer-focused delivery.
• Coordinated with vendors and internal teams to ensure timely and efficient service aligned with customer expectations.
• Maintained service standards and contributed to improving customer experience in fast-paced environments.
Company industry:
Catering, Food Service, & Restaurant

Administrative Associate

September 2021 - January 2022

Government Community Health Centre

Malappuram, India •Hybrid

September 2021 - January 2022

• Managed front-desk operations, assisting patients and visitors with inquiries and guiding them to appropriate services.
• Communicated clearly with service users, ensuring accurate information delivery and smooth service flow.
• Handled high-volume interactions in a sensitive environment while maintaining professionalism and empathy.
• Supported coordination between departments to ensure efficient service delivery and customer satisfaction.
• Maintained accurate records and ensured proper handling of confidential information.
Company industry:
Other Healthcare Services

Education

University of calicut

April 2024

April 2024

Master's degree, Master of Socialwork

India

University of Calicut

April 2022

April 2022

Bachelor's degree, Bachelor of Arts

India

Skills

ACCOUNT MANAGEMENT

Intermediate

CARE COORDINATION

Intermediate

CLIENT SERVICES

Intermediate

COORDINATING

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

OPERATIONS

Intermediate

SALES

Intermediate

STAKEHOLDER MANAGEMENT

Intermediate

SUPPLIER MANAGEMENT

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

APPROVED SOCIAL WORKER

Intermediate

BUDGET DEVELOPMENT

Intermediate

COORDINATING

Intermediate

CUSTOMER SERVICE

Intermediate

DATA MANAGEMENT

Intermediate

PUBLIC SERVICE

Intermediate

STAKEHOLDER COMMUNICATIONS

Intermediate

TEAM LEADERSHIP

Intermediate

USER CONTROLS

Intermediate

COMMUNICATIONS

Intermediate

DATA MANAGEMENT

Intermediate

DOCUMENT MANAGEMENT

Intermediate

DOCUMENT PROCESSING

Intermediate

ETHICAL LEADERSHIP

Intermediate

MEETING FACILITATION

Intermediate

NEEDS ASSESSMENT

Intermediate

PROJECT COLLABORATION

Intermediate

PROJECT COORDINATION

Intermediate

STAKEHOLDER ENGAGEMENT

Intermediate

ACCOUNT MANAGEMENT

Intermediate

CARE COORDINATION

Intermediate

CONTRACT MANAGEMENT

Intermediate

COORDINATING

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

OPERATIONS

Intermediate

SALES

Intermediate

STAKEHOLDER MANAGEMENT

Intermediate

SUPPLIER MANAGEMENT

Intermediate

COORDINATING

Intermediate

CULINARY ARTS

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

HOSPITALITY MANAGEMENT

Intermediate

END TO END ENCRYPTION

Intermediate

OPERATIONAL REPORTING

Intermediate

OPERATIONS

Intermediate

SUPERVISION

Intermediate

TEAM LEADERSHIP

Intermediate

VENDOR MANAGEMENT

Intermediate

COORDINATING

Intermediate

CULINARY ARTS

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

HOSPITALITY MANAGEMENT

Intermediate

END TO END ENCRYPTION

Intermediate

OPERATIONAL REPORTING

Intermediate

OPERATIONS

Intermediate

SUPERVISION

Intermediate

TEAM LEADERSHIP

Intermediate

VENDOR MANAGEMENT

Intermediate

BUSINESS PERFORMANCE MANAGEMENT

Intermediate

COORDINATING

Intermediate

CROSS FUNCTIONAL COLLABORATION

Intermediate

CUSTOMER ENGAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

HOSPITALITY

Intermediate

PRODUCT PROMOTION

Intermediate

SALES

Intermediate

SALES OPERATIONS

Intermediate

SALES SUPPORT

Intermediate

Social profiles

Languages

English

Expert

Malayalam

Native Speaker

Hindi

Intermediate

Hobbies and interests

Blood Donation Camp, Social Service Activities