Cloud Systems Solutions Presales Engineer
Oracle - Egypt
Total years of experience :14 years, 6 Months
Accountabilities:
~ Engage with all levels within both Oracle and the customers' organisations
~ Provide pre-sales support for Key accounts
~ Co-draft sales strategies together with the account managers
~ Provide technical support in all necessary sales activities
~ Define system architecture and solution proposals
~ Prepare configurations of hardware products and associated infrastructure software
~ Translate customer requirements into deliverable products and services
~ Design and participate in technology pilot projects or proof of concept (POC) activities
As a cloud solution resales engineer I'm responsible of meeting with customers to gather information about their
IT requirements and designing system architecture that best suits their needs.
~ Define values propositions, positioning and differentiation to competitors products
~ Support and develop existing customer and partner relationships and skills
~ Complete the technical requirement for request for information (RFI) and request for proposal
(RFP)
~ Work alongside partners and other third party organizations as required
~ Help drive sales opportunities to successful completion
~ Define and drive pre-sales initiatives in target accounts and territories
~ Represent Oracle a marketing events as required
Accountabilities:
~ As IT systems manager I’m responsible for the systems infrastructure operations and KPIs.
~ I lead the team of system administrators that support various HW architectures like X86 over VMware or Oracle Private Cloud, SPARC over OVM, IBM Power, and other engineered solutions like Oracle super cluster and Exadata.
~ Also my team manages the OS layer and supports Solaris, AIX, Redhat Linux, Oracle Linux, and Windows.
~ Resource management of employees (hiring, firing, coaching, appraisal)
~ Managing vendors and helping with decision future technologies for Etisalat Egypt.
~ Overviewing regular systems upgrades and patching.
Projects:
Exadata Migration:
~ Migrate multiple databases from SPARC and Power Architecture to Exadata
Datacenter Migration:
~ Migrating over 50 systems from old datacenter to new datacenter including physical to virtual migrations on VMware and Oracle PCA platforms,
PCI Hardening:
~ Hardening and patching multiple systems (including Solaris, AIX, Linux, and Windows) for PCI compliance
Billing Migration:
~ Migrating Billing systems to new Oracle SPARC hardware.
Vcenter Upgrade:
~ ESXi and Vcenter upgrade for multiple environments.
ERP Migration:
~ Upgrading Oracle ERP systems and migrating them to new hardware.
Storage Migration:
~ Migrating around 20 systems from IBM to EMC storage boxes.
- Foster teamwork and inclusion across organizations, cultures and geographies -- and promote IBM's diversity and inclusive leadership and IBM Values.
- Assure employee equity and encourage employee growth and opportunity.
- Advise and coach employees to help them develop their skills and capabilities to best meet their career desires and current or future business needs.
- Execute processes for the normal operation of employee programs.
- Manage both base and premium support technical account managers teams.
- Engages with upset premium clients to discuss issues and decide on action plans on how to resolve them.
- Negotiate and develop document of understanding (DOU) between our center and other IBM business parties.
- Assign individuals and collaborate with other leaders to allocate employee resources in a manner that best meets IBM, project/account, and individual development needs.
- Accept accountability for business results including meeting client satisfaction, productivity, financial, and other business measurements. Lead or participate in organization planning, providing leadership and support to ensure that business objectives are met.
- Promote positive client experience and excellence in support delivery.
- Work with peer managers to determine corrective action plans for individuals and teams, track performance and provide feedback.
- Work with team leads and peer managers to set working schedules for the technical teams and support attendance policies for my teams.
- Perform all standard personnel functions for my teams including performance evaluation, coaching, salary administration, etc.
- Weekly review and analysis of KPI(s) to make sure the targets meet the DOU.
- Creating technical training and softskills training plans.
- Support activities and projects involving cross-functional teams which contribute to IBM success.
- Provide employees feedback to improve performance.
- Establish clear performance expectations and hold people accountable for results.
- Support change, encourage employees to innovate, evaluate suggestions, and remove obstacles to implementation..
- Weekly Analysis of customer satisfaction index and creating action plans on how to enhance customer experience.
- Communicate with business functional manager and discuss business direction regarding the AIX global support delivery organization.
- Resolve complex problems independently or through the management of others.
- Analyze and interpret new situations.
AIX remote support Team leader - GTS - IBM Egypt
(June 2012 - till now)
Where I was working as a team lead for 4 different
AIX remote support team (LVM, TCP, Netcom, and
Install) where I was responsible for different roles
including: o Prepare and reports KPIs for higher
management regarding the different teams and each team member.
o Motivate and follow on team member trainings and development plans.
o Manage the operational side of the teams,
including shift schedule, escalations, and financial issues
o Worked in TCP technical queue (L1-L1.5) where
I solved hundreds of PMRs related to network and network virtualization problems.
Senior UNIX System Administrator - Systems Team
- Data Center - Vodafone Egypt. (September 2007 - May 2012)
Where I'm responsible for supporting around 400
AIX and SUN (Servers & Storage) systems 24/7 and
participated and/or managed lots of critical projects
including: o IWD project solution: Where I was responsible to setup 8 LPARs on 2 Power7 and prepare them to run 6 WAS applications servers, while 2
LPARs were running HACMP (Active/Passive)
cluster with Oracile assistant for Oracle
Database.
o AIX NIM server backup to disk solution: Designed and implemented system backup to disk for AIX systems located in remote sites,
using the NIM technology, to save
backup/restore time, also saving employee
resources.
o AIX LPAR Virtualization: The project aim was to make use of the IBM Virtualization technology
(LPAR) to migrate 8 Power5 machines onto 4
Power6 machines to reduce CAPEX & OPEX. My
role was the Project Manager and Unix technical
resource.
o Datacenter Renovation: The project aim was to expand the Datacenter room and renovate the
old DC room as it wasn't up to tier 4 standards.
My role was to supply a trend/estimate (5 year
plan) for the systems requirements in terms of
Cooling, Network outlets and power
consumption. I also had my share of the
systems migration out of the old DC room.
o Disaster recovery site setup: The project aim
was building a disaster recovery site for VFE
primary datacenter. My role was to install and implement all mission critical systems in the DR
site.
o DWH restructure: The project aim was to expand and restructure the DWH systems onto
2x E25K domains and 2x M4000 servers, My
role was to technically prepare the new servers, and do the actual migration.
o Solaris Virtualization: The project aim was to make use of the SUN Virtualization technology
(LDOM) to migrate 12 V120 machines onto 4
T200 machines to reduce CAPEX & OPEX. My
role was the Project Manager and Unix technical
resource.
IT Service Engineer - Vodafone Egypt. (April 2007 - September 2007)
Where I was working on shift basis doing different
tasks including running batch jobs (DWH reports and billing rating), taking system backups, and watching
various monitoring systems for alerts.
Network Administrator and IT specialist for "SOS -
Regional Office of the Middle East". (February 2007 - April 2007)
Where I was working as Network/Security and Windows
Administrator for their environment.