Group HR & Administration Manager / Board Advisor
SHELTER GROUP
مجموع سنوات الخبرة :22 years, 1 أشهر
Running Businesses: Restaurants, Facility Management, Contracting, Carpentry, Aluminum Factory, Real Estate, Trading, , Fit-Outs
“Reporting to CEO and Board of Directors”
Key Achievements: - Successfully linked all countries to a centralized HR system, consolidating data and enabling standardized reporting and analysis for informed decision making.
-Implemented an innovative talent acquisition strategy resulting in a significant reduction in recruitment costs and time-to-fill positions.
-Drafted and implemented a comprehensive code of governance, establishing clear guidelines and standards for ethical conduct and corporate responsibility.
-Developed and implemented an Authority Matrix, defining roles, responsibilities, and decision-making authority across the organization, enhancing accountability and efficiency.
-Spearheaded a comprehensive employee development program that boosted retention rates and enhanced employee satisfaction.
-Negotiated and managed contracts with external vendors, resulting in cost savings and improved service quality.
-Led organizational change initiatives, such as restructuring or mergers, ensuring smooth transitions and minimal disruptions.
-Established robust HR policies and procedures compliant with legal regulations and industry best practices.
-Introduced and implemented a 360-degree evaluation process, fostering a culture of feedback and continuous improvement while aligning individual performance with organizational goals.
KPI’s:
(Employee Turnover Rate, Recruitment Metrics, Training and Development ROI, Employee Engagement, Administrative Efficiency, Diversity and Inclusion Metrics, Leadership Development Pipeline, Compliance Adherence, Employee Performance Metrics, HR Technology Utilization, Talent Pipeline Health, Compensation and Benefits Benchmarking, HR Analytics, Health and Safety Metrics, Employer Brand Perception, HR Budget Management, Success of Change Initiatives, Knowledge Management Metrics, Workforce Agility, Sustainability Metricse)
Key Responsibilities:
-Develop and execute strategic HR plans aligned with organizational objectives.
-Oversee talent acquisition, recruitment, and onboarding processes.
-Implement and optimize HR systems to streamline processes and ensure data accuracy.
-Lead the design and implementation of performance evaluation processes and feedback mechanisms.
-Ensure compliance with legal regulations, labor laws, and internal policies.
-Manage employee relations, address concerns, and promote diversity and inclusion.
-Provide expert advice to the board of directors on HR matters, contributing to strategic decision-making.
-Monitor and analyze key performance indicators (KPIs) related to HR, such as turnover rates and recruitment metrics.
-Develop and implement talent management strategies, including leadership development and succession planning.
-Manage administrative functions such as facilities, procurement, and security.
-Foster a positive work culture that values employee well-being and engagement.
-Lead organizational change initiatives, ensuring smooth transitions and minimal disruptions.
-Conduct benchmarking analyses to ensure competitiveness in compensation and benefits packages.
-Utilize HR analytics to inform decision-making and drive organizational effectiveness.
-Drive sustainability initiatives and monitor related metrics to ensure environmental and social responsibility.
-Provide strategic guidance and insights to the board of directors on HR and administrative matters.
-Assist in the development and evaluation of corporate governance policies and practices, and participate in board-level discussions and decision-making related to organizational strategy, leadership, and regulatory compliance.
Key Achievements:
-Restructured the organization and developed a new employee orientation program, and made all document processing systematic.
-Reducing fixed spending 10% and variable overhead spending 35% through a variety of cost-improvement initiatives through better utilization of resources.
-Supervision of new construction projects like office buildings, showrooms, and warehouses in different locations with a total projected cost of 48 million QR, and achieved a cost saving of 5.2 million QR.
-Improved the accuracy of budget forecasts.
-Increased productivity around 25% by machines renovations, and performance management.
Key Responsibilities:
-Supervising day-to-day operations of the administrative department and staff members.
-Developing, reviewing, and improving administrative systems, policies, and procedures.
-Working with audit, accounting and management teams to set budgets, monitor spending, and processing payroll and other expenses.
-Planning, scheduling, and promoting office and subsidiary company’s events, including meetings, conferences, interviews, orientations, and training sessions.
-Hiring, training, and evaluating employees, taking corrective action when necessary.
-Ensuring companies are stocked with necessary supplies and all equipment is working and properly maintained.
-Collecting, organizing, and storing information and filing systems.
-Overseeing special projects, construction projects and tracking progress towards company goals.
-Handling issues that have been escalated from the ground up and which need resolving.
-Doing assessment, planning and strategy for the subsidiary companies on a quarterly basis.
-Managing all overseeing and agreeing contracts and providers for services including security, cleaning, catering, AC, technology and so on.
-Supervising multi-disciplinary teams of staff, including services, maintenance, cleaning, grounds and security.
-Ensuring that facilities meet government regulations and environmental, health and security standards.
-Managing company’s real-estate rentals (5 residential and 2 office buildings).
-Analyze business problems and provide solutions.
Key Achievements:
-Successfully completed organizational goals ahead of schedule and enhanced portfolio earnings by 42% within the first year.
-Played key role in enhancing quality standards or assessments, including shareholder/stakeholder value and satisfaction by consistently rendering superior quality service.
-Promoted to the next level within one year in the role for demonstrating exemplary service.
-Performed an essential job in establishing two factories from construction till fully operational stage.
-Completed three contracting projects with Qatar Rails from contractual agreements till delivery.
Key Responsibilities:
-Participate in senior management decision making for rendering strategic directives pertaining day to day functioning of the organization.
-Spearhead team efforts in defining & implementing the annual agenda for business strategy aligned to organizational growth objectives.
-Reengineer business strategies based on changing market dynamics and other related factors aimed at enhancing penetration across the target market segment.
-Manage day to day administrative aspects related to business operations. Optimize resource utilization for various ongoing projects and render operational support to subsidiary companies.
-Coordinate with recruitment team/HR team in managing recruitment activities across the organizational hierarchy. Interact with recruiters, draft briefs and maintain updated job descriptions.
-Conduct training needs analysis, design & implement training plans with input from business heads. Evaluate team performance and render productivity enhancement feedback.
-Render consultancy to line managers on all issues, including planning, business development, operations, staff, etc.
-Conduct occupational job referrals and providing pastoral support and advice to employees.
-Evaluate & present various status reports (business planning, operations, sales, development, staff turnover, references, cost per hire, training hours per person, etc.) at senior management reviews to enable effective decision making.
• Retail and whole sales management.
•Develop business strategies to raise our customers’ pool, expand store traffic and
optimize profitability.
•Ensure high levels of customer’s satisfaction through excellent service.
•Complete store administration and ensure compliance with policies and procedures.
•Maintain outstanding store condition and visual merchandising standards.
•Report on buying trends, customer needs, profits etc.
•Propose innovative ideas to increase market share.
•Conduct personnel performance appraisals to assess training needs and build career
paths.
•Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Performing research into the market, customer trends, and competition in the market
• Installed, diagnosed, repaired, and upgraded computer systems and software.
• Assessed customer needs and recommended appropriate products or solutions.
•Focused on providing time and money saving solutions for customers.
• Manage 8 employees (4 technicians, 2 sales men, Accountant, Driver).
Key Achievements:
-Played key role in setting up the company from scratch and managing hiring responsibilities for sister companies and all divisions.
-Negotiated agreement with the joint venture, and Memorandum of Understanding with multinational companies.
Key Responsibilities:
-Defined & implemented organizational plans, management policies and procedures aligned to organizational business objectives and industry standards.
-Spearheaded team efforts in managing recruitment & retention activities including induction, onboarding and job related training. Focused on reward & recognition, payroll processing.
-Guided managers, supervisors and employees with HR ideas, problems and solutions. Maintained, updated Employees records with all relevant details and information based on statutory requirements.
-Managed legal transactions with Government departments, like Ministry of Labor, Ministry of Foreign affairs, General Directorate for Borders Passports and Expatriates Affairs, Municipality etc
-Rendered legal consultancy in the fields of Corporate Law, Commercial Law, Drafting all types of contracts, MOUs. Acquainted employees with health, safety & environmental parameters for implementing the same in business operations.
-Groomed & mentored potential leaders in the team to take up future leadership roles in the organization.
-Prepared & presented various status reports for the senior management and other stakeholders to enable effective decision making.
Key Achievements:
-Played key role in defining & implementing new strategies in business management as well as optimizing costs by 35% within 2 months of joining.
-Played key role in launching new businesses/websites/products/campaigns.
Key Responsibilities:
-Rendered consultancy to the management on formulation & administration of plans and policies for company activities.
-Functioned as internal consultant involved in evaluating & recommending solutions to company issues relating to the assigned program or section area.
-Assessed & aligned organizational policies to changing market dynamics and other statutory regulations. Ensured compliance to established policies and procedures across program or section area.
-Involved in end to end management of assigned projects in compliance to project SLA parameters including developing, coordinating and recommending changes for the improvement of workflow.
-Defined methods & procedures for compiling and analyzing data for reports and special projects. Conducted periodic audits of human resource activities to ensure compliance with policies and procedures.
-Represented the department in meetings, conferences and seminars as well as professional development sessions or seminars.
Key Achievements:
-Increased sales and profits by organizing and training the team to target all market territories or sectors.
-Avoided delays in delivery of projects when procurement problems rose by developing possible substitutes.
Key Responsibilities:
-Creating complete business plans for the attainment of goals and objectives set by the head --Building an effective team of leaders by providing guidance and coaching to subordinate staff.
-Review reports by subordinate to acquire understanding of the organization’s financial and non financial position.
-Creates a detailed schedule based on strict deadlines.
-Purchase products, materials and services required for business trading.
-Oversee the efficient and effective day to day operation of the organization.
-Supervised completion of financial paperwork and tracking records.
-Develop a growth strategy focused both on financial gain and customer satisfaction.
-Conduct research to identify new markets and customer needs.
-Arrange business meetings with prospective clients.
-Promote the company’s products/services addressing or predicting clients’ objectives.
-Prepare sales contracts ensuring adherence to law-established rules and guidelines.
-Keep records of sales, revenue, invoices etc.
-Provide trustworthy feedback and after-sales support.
-Build long-term relationships with new and existing customers.
-Develop entry level staff into valuable salespeople.
ASCENCIA Business School Ranked 9th in Paris - France
Bachelor of science degree
