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محمد ريسوان, Project Coordinator

محمد ريسوان

Project Coordinator·Kelly Group

المملكة العربية السعودية

ماجستير, Business And International Studies

الخبرة العملية

مجموع سنوات الخبرة: 5 سنوات, 7 أشهر

Project Coordinator

سبتمبر 2023 - يونيو 2026

Kelly Group

لندن، المملكة المتحدة

سبتمبر 2023 - يونيو 2026

• Supervised and coordinated a team of 20+ field engineers and technicians, managing dispatch operations
and workforce scheduling to ensure efficient job allocation.
• Monitored daily field activities and optimized resource allocation to minimize downtime, improve
response times, and maintain strict SLA compliance.
• Served as the primary client contact, managing key stakeholder relationships and resolving service issues to
maintain a 95% customer satisfaction rate.
• Utilized digital reporting tools to prepare operational performance reports, KPI dashboards, and
management insights to drive data-driven decisions.
• Conducted regular performance reviews and compliance audits to ensure full adherence to HSEQ
standards and company policies.
• Performed root cause analysis, implemented corrective actions, and collaborated with cross-functional
teams to continuously improve service quality and operational efficiency.
مجال الشركة:
الاستعانة بالمصادر الخارجية للموارد البشرية
الدور الوظيفي:
الهندسة

Project Coordinator

سبتمبر 2023 - ديسمبر 2025

Kelly Group,

لندن، المملكة المتحدة

سبتمبر 2023 - ديسمبر 2025

Supervised and coordinated a team of 20+ engineers and technicians, ensuring efficient job allocation
and adherence to Service Level
Agreements (SLAs).
Oversaw dispatch operations and workforce scheduling, achieving consistent on-time delivery and
improved productivity.
Monitored daily field activities, reassigning resources to minimize downtime and optimize service
response times.
Conducted performance reviews and compliance audits, maintaining alignment with Health, Safety, and
Quality (HSEQ) standards.
Served as the primary client contact, resolving service issues promptly and maintaining 95% customer
satisfaction.
Generated operational performance reports and KPI dashboards for management using digital systems.
Supported the continuous improvement of operational processes through root cause analysis and
corrective actions.
مجال الشركة:
الاستعانة بالمصادر الخارجية للموارد البشرية
الدور الوظيفي:
الهندسة

Operations Coordinator

سبتمبر 2022 - أغسطس 2023

English Channel

لندن، المملكة المتحدة

سبتمبر 2022 - أغسطس 2023

• Coordinated daily administrative activities and managed project tasks to ensure smooth business operations
and alignment with organizational objectives.
• Led and supervised a team of 6 staff members, fostering effective communication and collaboration across
all levels of the organization.
• Streamlined operational processes to improve efficiency, service quality, and overall team productivity.
• Supported strategic planning and resource management to facilitate seamless day-to-day operations.
• Acted as a key liaison between departments, promoting clear communication and effective stakeholder
engagement.
مجال الشركة:
التعليم العالي
الدور الوظيفي:
إدارية

Operations Coordinator

يوليو 2022 - أغسطس 2023

English Channel,

لندن، المملكة المتحدة

يوليو 2022 - أغسطس 2023

Managed daily administrative and operational functions for a 10-member team, enhancing workflow
efficiency by 25%.
Developed and implemented standard operating procedures (SOPs) that improved process accuracy by
80% and reduced operational costs by 10%.
Coordinated communication between academic departments and partner institutions, improving service
delivery and response times.
Prepared management reports, budgets, and meeting documentation supporting strategic planning and
decision-making.
Implemented new digital tools and MS Office automations, increasing team productivity by 65%.
Ensured compliance with company policies, maintaining smooth operational flow and strong stakeholder
relationships.
مجال الشركة:
الصحافة
الدور الوظيفي:
إدارية

Sales Advisor

فبراير 2022 - يوليو 2022

Decathlon, Brent Cross,

لندن، المملكة المتحدة

فبراير 2022 - يوليو 2022

Delivered high-quality customer service and sales support, identifying customer needs and recommending
appropriate products.
Processed sales orders, POS transactions, and returns with accuracy and compliance.
Resolved customer concerns efficiently, improving customer retention and satisfaction rates by 50%.
Maintained accurate inventory levels and stock control, ensuring product availability and minimizing
discrepancies.
Collaborated with management to achieve and exceed sales targets through upselling and product
knowledge training.
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المبيعات

Sales Advisor

فبراير 2022 - يونيو 2022

Decathlon

لندن، المملكة المتحدة

فبراير 2022 - يونيو 2022

• Delivered high-quality customer service and sales support, identifying customer needs and recommending
appropriate products.
• Processed sales orders, POS transactions, and returns with accuracy and compliance.
• Resolved customer concerns efficiently, improving customer retention and satisfaction rates by 90% .
• Maintained accurate inventory levels and stock control, ensuring product availability and minimizing
discrepancies.
• Collaborated with management to achieve and exceed sales targets through upselling and product
knowledge training.
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المبيعات

ACCOUNTS ADMINISTRATOR

نوفمبر 2020 - ديسمبر 2021

SK GARMENTS,

كيرالا، الهند

نوفمبر 2020 - ديسمبر 2021

• Managed accounts payable and receivable, processed vendor invoices, and reconciled accounts.
• Handled financial documentation, payment tracking, and expense reporting to support month-end closing.
• Coordinated internal communications, correspondence, and office operations to ensure seamless workflow.
• Maintained accurate vendor databases and handled contract documentation for audits and reviews.
• Supported both administrative and accounting teams in day-to-day business operations.
مجال الشركة:
الاستعانة بالمصادر الخارجية للمبيعات
الدور الوظيفي:
المحاسبة والتدقيق

التعليم

University of Roehampton

مايو 2023

مايو 2023

ماجستير، Business And International Studies

المملكة المتحدة

المعدل التراكمي (نقاط): 3.5 من 5

المعدل التراكمي (نقاط): 3.5 من 5

University of Calicut

مارس 2020

مارس 2020

بكالوريوس، Administration And Business Administration

الهند

Skills

Office Management

Expert

Time Management

Expert

Customer Service

Expert

Project Management

Expert

Daily Operations

Expert

Microsoft Office

Intermediate

Customer Service

Expert

Sales

Intermediate

ANALYTICS

Intermediate

BUSINESS PROCESS IMPROVEMENT

Intermediate

COMMUNICATIONS

Intermediate

COMPLIANCE MANAGEMENT

Intermediate

COORDINATING

Intermediate

LEADERSHIP

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

OPERATIONAL PERFORMANCE MANAGEMENT

Intermediate

OPERATIONS

Intermediate

RESOURCE PLANNING

Intermediate

Management

Expert

Administration

Expert

Operation

Expert

Project Management

Intermediate

Business Development

Intermediate

AGILE PROJECT MANAGEMENT

Intermediate

CROSS FUNCTIONAL COORDINATION

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

PROJECT DOCUMENTATION

Intermediate

SCHEDULING

Intermediate

STAKEHOLDER COMMUNICATIONS

Intermediate

TASK MANAGEMENT

Intermediate

BUSINESS PROCESS

Intermediate

CONTENT CREATION

Intermediate

DATA DRIVEN DECISION MAKING

Intermediate

SERVICE LEVEL MANAGEMENT

Intermediate

STAKEHOLDER MANAGEMENT

Intermediate

WORKFORCE PLANNING

Intermediate

حسابات مواقع التواصل الاجتماعي

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اللغات

الانجليزية

متمرّس

الهندية

متوسط

الملايام

اللغة الأم

التدريب و الشهادات

الشهادات
master's in Global business management
University of roehampton
Sep 2023