IT System Support Engineer
Forsan Foods & Consumer Products Co. Ltd
Total years of experience :13 years, 1 Months
• Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners, X-terms and workstations.
• Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003/2008, Active Directory management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products,
• Supporting customers using remote access technologies and also by visiting client sites.
• Diagnosis of desktop, application, networking and infrastructure issues.
• Experience of supporting a wide and varied client base.
• Troubleshooting PC’s, laptops and mobile devices.
• Providing 1st/2nd line support to users.
• Administering the IT department’s policies and procedures.
• Installation and support of telecommunication equipment.
• Maintaining a log of all problems detected and system backups.
• Responsible for maintaining backups and for project work such as new builds.
• Working closely with software suppliers to resolve operational issues.
• Planned, assembled and installed computer systems in designated networks as per specifications.
• Installed and configured IT network components and assisted in the implementation of designed IT network configuration.
• Performed customer services on different firms’ departments and resolved hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning.
• Monitored and administered IT systems of firms and made recommendations to senior managers regarding hardware replacements, upgrades and new installations required.
• Provided solutions and technical guidance to clients facing technical issues and difficulties.
• Maintained records of hardware issues, performance and supplies.
• Helping clients with regards to technical issues with our widgets.
• Answering questions from customers and prospective customers about the features and capabilities of our widgets.
• Documentation for our website on an as-needed basis.
Communicating customer needs to our engineering staff.
• Solving internet issues of protocols such as SSH, FTP, SFTP & HTTP
• To use diagnostic tools such as trace route
• Setup and run servers
• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems
• Deploy and configuring PCs, Workstations and Laptops.
• Outlook configurations and support.
Educational Qualifications
• Set up hardware and install and configure software and drivers
• Maintain and repair technological equipment (e.g. routers) or peripheral devices
• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
• Manage security options and software in computers and networks to maintain privacy and protection from attacks
• Perform regular upgrades to ensure systems remain updated
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Arrange maintenance sessions to discover and mend inefficiencies
• Keep records of repairs and fixes for future reference
• Offer timely technical support and teach users how to utilize computers correctly
Completed Diploma in Computer Science Engineering