OMC Expert Officer
Asiacell
Total years of experience :16 years, 4 Months
• Monitoring BSS, NSS, IN, Transmission and VAS elements at the duty.
• Supporting BSS, NSS, IN, VAS and Transmission for the requested jobs.
• Supporting Customer Care to fix Customer problems.
• Test activity (SIM & SC) as well as quality test.
• Compiling daily and weekly outage reports.
• Checking whole System environment.
• Following any complaints which are relating with the Network services (Call, SMS, MMS and GPRS).
• Talking staff/clients through a series of actions, either sending Email or over the telephone or face to face.
• Specialized in (Database Microsoft Access and SQL)
(Web site design HTML, PHP, Css)
(Application Microsoft office and Windows)
(Programming in visual basic 0.6)
• Installing and configuring computer hardware, operating systems and applications
• End User support
• Installing and design network
• Pc. Maintenance
• Troubleshooting system and network problems and solving hardware/software faults
• Replacing parts as required
• Providing support, including procedural documentation
• Following diagrams and written instructions to repair a fault or set up a system
• Setting up new users’ accounts and profiles and dealing with password issues
• Testing and evaluating new technology
• Maintenance of network software system
• Control over and maintenance of user accounts
• Maintain a thorough understanding of Local Area Networking
• Any other duties as assigned by management
• Documentation
• End User support
• Installing and design network
• Pc. Maintenance
• Training Administration
• Creation E-Mail addresses to employees using Pepsi web site, connected with in MS. Outlook
• Database M.S. Access 2007 • Image Processing / Multimedia • Logic • Web Site Design ( HTML, PHP) Experience and Skills: Excellent in Microsoft Windows 7, Vista, XP, etc Very good in Microsoft Office 2003, 2007, 2010 (Word, Excel, Access, Power point) Database using Microsoft access and MySQL Very good in Microsoft Outlook 2007 good in Website design using HTML and PHP Pcs maintenance (Software and hardware) And many another skills in computer and programmers.
B.Sc. Degree in computer science / Kirkuk University (2003 - 2007) Head lines about my college study: • Communication (Network design) • Cipher system and data security • Programming with C++ / Visual Basic / MatLab • Microsoft Word Front page &HTML