Founder And CEO
Training Needs and Gap Analysis, TNGA Academy of Hospitality, Retail and Management
Total years of experience :31 years, 6 Months
- Planning, Organising, Leading and Controlling of all aspects of the business.
- Overseeing day-to-day operations activities and monitoring the performance of all training departments.
- Implementing the business in GCC and Worldwide.
- Ensuring a high quality of training outcome, through maintaining a high standard training delivery in order to ensure that our clients have received the maximum benefits of training.
- Promoting quality improvement and ensuring quality procedures are effectively implemented.
- Freelance Consultant & Instructor.
- Planning, Organising, Leading and Controlling the day to day operation at the Training Institute.
- Train a team of training instructors to conduct on/off job training activities.
- Identifying training needs in the company and lead the training and development activities to address the needs.
- Monitoring training center departments’ performance.
- Maintaining internal and external relationships to develop the company’s plans.
- Ensuring high quality of training outcome, through maintaining a high standard of training delivery.
- Ensuring that curriculums delivered within the requirements of curriculum quality assessment.
- Ensuring that all training activities taking place in the company are recorded and updated.
- Identifying career opportunities for employees and ensuring succession plans and development plans.
- Planning, Organising, Leading and Controlling the day to day operation at the Training Institute.
- Train a team of training instructors to conduct on/off job training activities.
- Identifying training needs in the company and lead the training and development activities to address the needs.
- Monitoring training center departments’ performance.
- Maintaining internal and external relationships to develop the company’s plans.
- Ensuring high quality of training outcome, through maintaining a high standard of training delivery.
- Ensuring that curriculums delivered within the requirements of curriculum quality assessment.
- Ensuring that all training activities taking place in the company are recorded and updated.
- Identifying career opportunities for employees and ensuring succession plans and development plans.
- Conducting training for all retail department courses.
- Conducting training for all apprenticeship fast food department courses.
- Conducting training for all apprenticeship hospitality department courses.
- Supervising the on-job training (OJT) programs for all graduated students.
- Conducting general and interpersonal training for all government sector staff in Bahrain.
- Translating all books and training materials of the educational institute of the American hotel and lodging
Association “EI-AHLA” from English to Arabic for international franchise Arab clients in the GCC and middle east.
- Conduct periodic training on food safety and customer service.
- Monitoring staff and customer’s actions to ensure health and safety standards.
- Monitor inventory, track staff schedules and perform other record-keeping tasks.
- Follow up with maintenance inspections and equipment repair to ensure staff and guest safety.
- Estimating food consumption, place store orders, and schedule delivery of fresh Food and Beverage.
- Follow up the monthly staff performance and conduct food and beverage service On-Job Training for all staff.
- Managing the day to day restaurant operation and Ensuring that the restaurant operates efficiently and profitably.
- Selecting, Evaluating, Training and Supervising all the Food and beverage service staff and the support staff.
- Conducting a guest satisfaction survey for students and faculty members.
- Assigning staff job description and job specification and allocate staff through weekly duty roster.
- Supervising F&B warehouse operation by controlling the “Receiving, Storing and Issuing” procedures.
Doctor of Philosophy in Education School of Education, University of Durham / Hild's Lane, Durham, North East England, U.K. www.dur.ac.uk/education Subfields; (1) Bilingualism and bilingual hospitality education. (2) Education management, policies and leadership. (3) Intercultural and international education and training. (4) Analysing, interpreting and understanding education research. PhD Thesis; A comparative analysis of job competency expectations for new hires; the relative value of a hospitality management degree.
Master of Arts in Education with “QTS” Qualified Teacher Status. School of Education, University of Durham / Hild's Lane, Durham, North East England, U.K. www.dur.ac.uk/education Subfields; (1) Indicator systems. (2) Special educational needs. (3) Teaching and learning implication. (4) Adults learning assessment and curriculum analysis. MA Thesis; A study to measure the perceived quality of training and development in the hospitality industry.
Bachelor's degree of Tourism and Hotels, Department of Hotel Management. Higher Institute of tourism and hotel management / Alexandria, Egypt. www.seyouf.org (1) Food and Beverage Management. (2) Rooms Division Management “Front Office, Housekeeping and Security”. (3) Sales and Marketing Management. (4) Guest Relation and Public Relations Management. Graduation Project; A case study, of the influence of the art activities “OPERA” in increasing hotel income.