Information security and quality analyst
Almarai
Total years of experience :10 years, 0 Months
Teaching IT to students in the Vocational year.
Planning well-structured lessons with collaborative activities.
Planning, preparing, and reviewing the courses materials.
Using and integrating educational programs to the learning environment, such as Edmodo, Google Drive, and Acadox.
Manage incidents.
Investigate network alerts by using ESM McAfee SIEM tool any many other tools.
Attend customer calls and resolve their queries related to network problems, internet connectivity, and similar concerns within the stipulated call-time
Coordinate with team manager in case of escalated issues and ensure same day resolution
Handle billing-related queries for prepaid and postpaid customers in both Arabic and English
Handle customer queries related to issues with website; escalate to manager wherever required
Administrator to Perfect Way’s online forums; check for viruses, inappropriate verbiage; monitor conversation threads
Master’s Degree in Science and Information Security from Lewis University, Illinois (USA), 2015 o Scholarship received for the period February 2012 to May 2015 o Achieved a GPA of 3.95/4 o Specialization in: Computer and mobile forensics Wireshark, Web application, and Nessus Scan Ethical Hacking, Penetration Testing Intrusion detection and prevention Risk Management