Mohammed Saleem

During my tenure as a Business Analyst, I have successfully led initiatives involving Agentic AI and Robotic Process Automation (RPA), driving digital transformation across business functions. I played a key role in projects utilizing CoPilot Studio, Crew AI, where I translated business requirements into intelligent agent workflows and supported autonomous decision-making.

I have conducted AS-IS and TO-BE process analyses to identify automation opportunities and improve operational efficiency. My experience includes working directly with Large Language Models (LLMs), performing prompt engineering, and training models to align with business objectives. I have also managed project phases including planning, budgeting, and forecasting, ensuring timely delivery and stakeholder alignment.

By collaborating closely with cross-functional teams and QA, I ensured high-quality deliverables and smooth adoption of AI and automation solutions, contributing to measurable business impact and strategic growth.

• Led business analysis efforts for AI-driven initiatives, focusing on Agentic AI solutions using platforms like CoPilot Studio, Crew AI, enabling autonomous agents to support decision-making, task execution, and collaborative workflows.

• Translated business requirements into intelligent agent behaviors, ensuring alignment with organizational goals and measurable outcomes.

• Conducted prompt engineering and worked hands-on with Large Language Models (LLMs) to train and fine-tune AI systems for enhanced contextual understanding and task performance.

• Identified and implemented Robotic Process Automation (RPA) opportunities to streamline repetitive tasks, reduce manual effort, and improve operational accuracy across departments.

• Managed end-to-end project lifecycles including planning, budgeting, and forecasting, ensuring timely delivery of AI and automation solutions within scope and budget.

• Facilitated stakeholder workshops and requirement-gathering sessions to define business needs and translate them into functional specifications for AI and RPA solutions.

• Developed business cases and ROI models for AI and automation projects, demonstrating strategic value through improved efficiency, cost savings, and enhanced user experience.

• Acted as a liaison between business and technical teams, ensuring clear communication and successful implementation of AI capabilities.

• Monitored post-deployment performance of AI agents and RPA bots, driving continuous improvement through feedback analysis and iterative enhancements.

• Supported change management and user adoption strategies, including training sessions, documentation, and stakeholder engagement to ensure smooth integration of new technologies.

Project Delivered on Agentic AI: HR Hotline Virtual AI Assistant, Digital Library Assistant, Employee Off Boarding, Continuous Reconciliation

During my tenure as a Business Analyst, I have successfully led initiatives involving Agentic AI and Robotic Process
Automation (RPA), driving digital transformation across business functions. I played a key role in projects
utilizing CoPilot Studio, Crew AI, where I translated business requirements into intelligent agent workflows and
supported autonomous decision-making.
• Led business analysis efforts for AI-driven initiatives, focusing on Agentic AI solutions using platforms like CoPilot
Studio, Crew AI, enabling autonomous agents to support decision-making, task execution, and collaborative
workflows.
• Translated business requirements into intelligent agent behaviors, ensuring alignment with organizational goals
and measurable outcomes.
• Conducted prompt engineering and worked hands-on with Large Language Models (LLMs) to train and fine-tune
AI systems for enhanced contextual understanding and task performance.
• Identified and implemented Robotic Process Automation (RPA) opportunities to streamline repetitive tasks,
reduce manual effort, and improve operational accuracy across departments.
• Managed end-to-end project lifecycles including planning, budgeting, and forecasting, ensuring timely delivery of
AI and automation solutions within scope and budget.
• Facilitated stakeholder workshops and requirement-gathering sessions to define business needs and translate
them into functional specifications for AI and RPA solutions.
• Developed business cases and ROI models for AI and automation projects, demonstrating strategic value through
improved efficiency, cost savings, and enhanced user experience.
• Acted as a liaison between business and technical teams, ensuring clear communication and successful
implementation of AI capabilities.
• Monitored post-deployment performance of AI agents and RPA bots, driving continuous improvement through
feedback analysis and iterative enhancements.
• Supported change management and user adoption strategies, including training sessions, documentation, and
stakeholder engagement to ensure smooth integration of new technologies.
Project Delivered on Agentic AI: HR Hotline Virtual AI Assistant, Digital Library Assistant, Employee Off Boarding,
Continuous Reconciliation

• Analyze and document complex business processes (AS-IS and TO-BE) for Solutions by STC.
• Design and provide architectural design maps for various processes.
• Managing the RPA & BPM projects in agile methodology including planning, documentation and implementation
of projects from development to production.
• Handling a team of developers working at various locations for RPA development.
• Lead and worked with Business Teams to create PDD (Process Definition Document).
• Knowledge of RPA technologies and best practices with process automation and operational excellence. Worked
closely with QA teams to define test cases and execute test plans.
• Working in accordance with Software Development Life Cycle (SDLC) methodologies and Agile (SCRUM) model
Coordinate with the business and the RPA team to identify and provide support for solution designs for
production issues and enhancements.
• Understanding members need to identify the time constraints to provide the best possible solutions
• Ensure continuity by collaborating with IT Infrastructure, technology management & Network teams to ensure
availability of hardware & L1 support resources.
• Engage in daily standup calls, Weekly status updates, sync up meetings with supervisors, onsite-offshore connects
and also develop status reports based on the work progress and present it to the management

• Analyze and document complex business processes (AS-IS and TO-BE) for Solutions by STC.
• Design and provide architectural design maps for various processes.
• Managing the RPA & BPM projects in agile methodology including planning, documentation and implementation
of projects from development to production.
• Handling a team of developers working at various locations for RPA development.
• Lead and worked with Business Teams to create PDD (Process Definition Document).
• Knowledge of RPA technologies and best practices with process automation and operational excellence. Worked
closely with QA teams to define test cases and execute test plans.
• Working in accordance with Software Development Life Cycle (SDLC) methodologies and Agile (SCRUM) model
Coordinate with the business and the RPA team to identify and provide support for solution designs for
production issues and enhancements.
• Understanding members need to identify the time constraints to provide the best possible solutions
• Ensure continuity by collaborating with IT Infrastructure, technology management & Network teams to ensure
availability of hardware & L1 support resources.
• Engage in daily standup calls, Weekly status updates, sync up meetings with supervisors, onsite-offshore connects
and also develop status reports based on the work progress and present it to the management

During my tenure at ADP, I played a vital role in both automation processes and the tax department. My key
contributions included:
Contributions in RPA Team:
• During my tenure at ADP, I played a crucial role in enhancing automation processes and ensuring the seamless
execution of robotic process automation (RPA) initiatives. My key contributions included:
• Conducting Proof of Concepts to assist the business in evaluating the feasibility of automated solutions.
• Collaborating with Business Analysts and Subject Matter Experts (SMEs) for process identification and feasibility
assessments.
• Supporting the Project Manager by providing transparency on ongoing activities.
• Creating and documenting test procedures and scenarios for the pre-UAT phases.
• Administering the Blue Prism live environment, which included running processes, maintaining resource PCs, and
monitoring logs.
• Attending meetings related to process development, addressing identified issues, and proposing effective
solutions.

As a Process Associate, I attended to customer calls and provided first-time resolutions to the issues faced. My key
responsibilities included:
• Ensuring timely follow-up on customer complaints with the relevant departments of the bank to resolve issues such
as incorrect payments, delays in fund transfers, and bounced checks.
• Delivering resolutions to customers within the designated turnaround time, ensuring a seamless and friendly
banking experience.
• Striving to achieve customer satisfaction by providing accurate information about their respective accounts held
with the bank.
• Offering guidelines to customers on managing their accounts and balances to avoid unnecessary charges imposed
by the bank.