customer service supervisor
Dubai Electricity and Water Authority
مجموع سنوات الخبرة :16 years, 6 أشهر
- Manage queues and shift performance
- A sound knowledge of telephone etiquette.
- Communicate business strategies and results to agents.
- Offer frequent formal and informal recognition.
- Build solid productive relationships with all levels of leadership and support teams.
- Resolve operational and interdepartmental problems quickly.
- Provide timely feedback to the management team on customer trends, issues and needs.
- Minimize call escalations through effective coaching and support.
- Meet and greet the customer and give the service and trying to help them find their
need.
- Ensure well display of all items on the showroom
- Dealing with all customers complains.
- Convincing customers that our rates are pocket friendly
- Ensure that the customer is satisfied through the product and the customer
service.
- Organize the store and the stock room.
-Direct contacts with customer enlighten them on price and style.
- Taking and checking the income and outgoing delivery and stock.
- Checking on market trend and recommending implementation.
- Handling the cash, the till and the petty cash.
- preparing daily and weekly reports about the expenses and the revenue.
- 97 percent customer service in the DSES.
Job responsibilities:-
- Answer inbound calls as well as assist customers who have specific inquiries
- Build customer’s interest in the services and products offered by the company
- Provide personalized customer service of the highest level
- Follow up the calls of the client with clerical duties which includes faxing, filling up
paperwork, doing checks on credit references as well as liaising with other departments
- Able to use the CRM system
- Good verbal and oral communication skills- fast and correct typing, ability to create
grammatically correct responses without any spelling errors
- Ability to manage difficult customer situations, to respond promptly to the needs of the
customer, solicit feedback to improve service, responds to requests for service/assistance
- Ability to adapt to change, meet the changing demands of the work environment, any
delays or other unexpected demands
- Analyze the various parts of a problem properly and develop logical solutions
- A sound knowledge of telephone etiquette.
*knowledge coordinator:-
(RTA contact center 8009090 the best contact center 2009)
From 16/10/2009 up till now
Job responsibilities:
- Conducting training to the new joiners.
- Conducting training to the existing agents regarding any updates in the RTA.
- Assisting the agents regarding any complex inquiry they are receiving.
- Handling angry customers.
- preparing presentations for the RTA agencies.
