Desktop Support Consultant
Meraas Holding LLC
Total years of experience :8 years, 1 Months
Providing 24/7 Desktop and Network Security for the users from different geological locations. Supporting for operating system, Applications, Internet, Intranet, Hardware and Network related problems both at desktops and laptops.
• Installing and configuring Windows Server 2012, ADS, DHCP, DNS, WDS services.
• Creating User accounts, activating and deactivating user's accounts. Moving objects to appropriate OU as per the process requirement
• Configuring group policies, users and computers policies, Installing and configuring local and network printers, scanners, IP phones.
• Managed installation, configuration and administration of Cisco equipment in IT architecture of organization. Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network.
• Provide first level support to end-users on their problems and queries relating to system software and hardware, aiming for speedy resolution.
• Provide first-level hardware support for all IT devices (printers, photocopiers, scanners, structure cabling, switches, routers, Blackberry, etc.
• Configuring & Troubleshooting of Mail Clients MS Outlook 2013 / Office 365.
• Planning and scheduling the network and service down time for various upgrades and maintenances.
• Solving tickets raised by the users in HPSM ticketing tool.
• Worked in coordination with team members to decrease key IT problems and complete assigned projects.
• Daily administration of information security applications that are managed by the information security team.
• Implementing security policy on user’s accounts in a domain and local environment.
• Creating users accounts, providing appropriate securities to their accounts.
• Ensure that all users get proper updates of Anti-Virus on their machines.
• Monitors security event information and recommends actions to be taken to mitigate risk to information systems.
• Assists in Incident Response activities for any security breaches.
• Provides basic technical support for routine security issues at all Client locations.
• Assists in the maintenance and documentation of routine information security processes and procedures.
• May recommend improvements and enhancements that benefit selected aspects of information.
• Configure and troubleshoot access layer switches, adding new VLans in trunk ports.
• Planning and scheduling the network and service down time for various upgrades and maintenance.
• Perform on site analysis, diagnosis and resolution of complex desktop problems for end users, including off site repair for remote users as needed.
Providing 24/7 Desktop and Network Security for the users from different geological locations. Supporting for operating system, Applications, Internet, Intranet, Hardware and Network related problems both at desktops and laptops.
• Installing and configuring Windows Server 2012, ADS, DHCP, DNS, WDS services.
• Configuring group policies, users and computers policies, Installing and configuring local and network printers, scanners, IP phones.
• Managed installation, configuration and administration of Cisco equipment in IT architecture of organization. Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network.
• Planning and scheduling the network and service down time for various upgrades and maintenances.
• Solving tickets raised by the users in HPSM ticketing tool.
• The main responsibility is to maintain network uptime of 99% and service uptime of 100%.
• Worked in coordination with team members to decrease key IT problems and complete assigned projects.
• Administers information security applications, escalating advanced tasks as required.
• Executes the full scope of routine information security assignments or projects that involve typically one or a few processes and/or technology systems.
• Projects typically focus on the supporting other analysts in the development of robust solutions which address specific vulnerabilities of the information security environment.
• Troubleshoots and solves routine information security problems.
• Completes routine tasks in effective ways.
• Daily administration of information security applications that are managed by the information security team.
• Implementing security policy on user’s accounts in a domain and local environment.
• Creating users accounts, providing appropriate securities to their accounts.
• Ensure that all users get proper updates of Anti-Virus on their machines.
• Monitors security event information and recommends actions to be taken to mitigate risk to information systems.
• Assists in Incident Response activities for any security breaches.
• Provides basic technical support for routine security issues at all Client locations.
• Assists in the maintenance and documentation of routine information security processes and procedures.
• May recommend improvements and enhancements that benefit selected aspects of information.
• Creating User accounts, activating and deactivating user's accounts. Moving objects to appropriate OU as per the process requirement.
• Configure and troubleshoot access layer switches, adding new VLans in trunk ports.
• Planning and scheduling the network and service down time for various upgrades and maintenance.
• Perform on site analysis, diagnosis and resolution of complex desktop problems for end users, including off site repair for remote users as needed.
• Perform upgrades, installation, configuration, and ongoing usability of desktop computers, peripheral equipment and desktop applications and systems to ensure longevity within established standards and guidelines.
• Communicates with different venders like Dell, Cisco and Lenovo support contact to resolve technical problems with desktop and laptops.
• Addresses and resolves basic incidents and requests, engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
• Installation of software's according to the user requirement with proper approvals from the respective managers and IT security team.
• Providing remote support to clients with different site locations via phone and emails.
• Securing the Laptop user data by installing applications like SAFE BOOT, Tivoli End Point Protection & Data leakage prevention (DLP) to restrict unauthorized users.
• Interact with customers and obtain information for claim settlement with insurance carrier.
• Appraise automobile or other vehicle damage to determine cost to repair for insurance claim settlement and seek agreement with automotive repair shop on cost of repair. Prepare insurance form to indicate insurance cost estimates and recommendations.
• Prepare offline and online claim reports and submit to the respective insurance companies.
• On re inspection of the vehicle at service center collect the invoice and prepare the claim report and submit to the respective insurance company for the approval.
• Obtain information from the policy holders to verify the accuracy and completeness of information on claim forms, applications and related documents and company records.
• Update existing policies and company records to reflect changes requested by the policyholders and insurance company representatives.
• Responsible for taking backup of data from drives on monthly basis.
• Configuring and upgrading Microsoft operating systems and regularly scanning and updating anti-virus on all systems.
• Collect and maintain pc inventories.
Perform general clerical duties to include but not limited to photocopying, faxing, mailing and filing.