after sales customer satisfaction manager
EBD Arabia Ltd
Total years of experience :13 years, 0 Months
□ EBD Arabia Ltd - Riyadh - KSA
After Sales Customer Satisfaction Manager (2008-Recent)
-Following up projects handed over.
-Following up fulfilling the remaining works.
-Customer satisfaction
-Submit reports to high management.
-Revising prices list of new projects.
-Stock control overview.
-Prime responsibility for managing of aged debtor/creditor reports
-Prepare After Sales reports as required
□ MELAT Trading Est. - Riyadh - KSA
Sales & Marketing Manger (2003-2008)
-Correspond & negotiate foreign suppliers.
-Design Sales & Marketing plan.
-Determine Sales Target & Points.
-Corresponding foreign suppliers.
-Approve Cheque requisition & bank transfer for overseas & local suppliers.
-Analysis Market researches & competitors
-Prime responsibility for managing of aged debtor/creditor reports
-Prepare Sales reports as required
-Sales Management & forecasting
-Stock control
-Approve statement of accounts for both clients & suppliers
-Pricing products Items
-Submitting Salesmen commission.
□ Synergy Professional Services (Cisco agent) - Riyadh - KSA
Sales Coordinator (2002-2003)
- Achieve the Sales Target
-Auditing & submitting all Sales transactions
-Sharing in designing Sales & Marketing plans
-Designing all Sales Dept. forms & Procedures
-Applying Organization Policy & Procedures
-Maintain Sales Data
-Preparing required reports to Sales Manager
-Research & maintain a variety of Sales reports
-Research & maintain a market researches
-Designing flyers, prints & brochures
□ Al-Manea Dental center - Riyadh - KSA
Branch Manager (1999-2002)
-Maintain journal entries
-Submitting salary & other monthly payments
- Cash control
-Prepare Cheque requisition for local suppliers
-Prepare year-end financial statements
-Analysis financial data & statements
-Holding accounts records
-Prepare Governmental reports as required
-Procurements & Stock control
-Bank reconciliation
-Approve suppliers statement of accounts
-Submitting Staff commission
-Monthly reporting to GM
(1996-1999)
□ Procter & Gamble Egypt
Marketing Team Leader
□ MARK International Co.
Marketing Representative
□ ELIET Co.
Marketing Representative
□ Cambridge Tutorial College-Britain ABM Diploma A year Study 2000 □ Faculty of Commerce-Cairo-Egypt
□ Faisal Computer Center - Giza - Egypt (Windows - Word - Excel) (3Months) □ Professional dealing with Micro Soft Office & other soft Programs
Bachelor Degree 4years Study 1996 Languages, Computer Skills& Courses □ Araya Co. - Dammam - Saudi ERP (12 Months) □ International Center for Idioms - Cairo - Egypt English Course (3Months) □ English-Arabic (Read, Write& Speak) Excellent