محمد شابير

Service Delivery Manager في kyndryl

• الهند
• أشغل هذه الوظيفة منذ مارس 2016

Achievement& Task
• Planning, executing, monitoring, and reviewing on-going operations and service delivery at 22 Branches with the
team of 20members at across 1800users inEasternRegion.
• Validatingschematic designs workingalongside hardwareengineer.
PUBLIC
• Managingteam of Network, voice, desktop, andserverengineer.
• Liaisingwithexternal providers, to providesupportforsystems, softwareandhardware.
• Monitoring the performance of the organization’s communications carriers/network providers in relation to
establishedServiceLevel Agreements (SLAs)andbusinessneeds, viainstalledtool sets
• Managing the support shared knowledge base, creating and updating documentation on network environments,
infrastructureand supportprocesses.
• Monitoringprogress as perscheduleddeadlines forvarioustasksandtakingnecessary steps to ensurecompletion
withintime, costandeffortparameters.
• IT Infrastructure Service Delivery and Support including Service desk, Problem & Incident Management, Service
Level Management, MISanalysis, ResourceManagement, Productivity Measurement, Stores coordination, Logistics,
etc.
• Takingcare, the assetlifecycleof network, server, laptop, desktop, printerandMobiledevices etc.
Major Projects Executedat Standard charteredBank:
• Title:Relocationof branchat4states ineastern regioninIndia
Scope:The projectincludes setupof datacenter and movementof all IT equipmentincludingdesktop/laptop/
server/routerand switches etc.. Took6monthto complete.
• Title:SafeQ implementation onprinter
Scope:SafeQ implementationandrationalizationforall printers atPAN IndiawhichsavedcostINR500000
per year
• Title:PAN IndiaServer Consolidation
Scope:To reduce technology costsapprox. 60servers havebeenconsolidatedacrossPAN India

Manager في Micoland limited

• الهند
• يونيو 2013 إلى أكتوبر 2014

Achievement& Task
• Planning, executing, monitoringandreviewingon-goingoperationat Clientplacewith the team of 22 members at
across 2000users atJaipurlocation.
• Maintaining, installingandupgradinghardwarerelated issue.
• Ensuringtheagreed monitoring, managementandproactivemaintenancetasks arescheduledandcompleted.
• Handlingtheinfrastructureof network, serverdata center/Helpdesk/L1andL2 inthe 24*7 environmentwhere
strictSLAof 99% uptimeforthe infrastructureavailabilitybeingsignedwiththeclient.
• Managedand deliveredlargeIT infrastructureproject forDeutscheBank withinbusinessenvironmentatJaipur
technology Centre.
• EnsuringtheIT Operations meets theS.L.AsignedwiththeCustomer
• Providingguidelines andtrainingintheuseand maintenanceof networkingequipment, systems andfacilities.
• Identifyingpotential customerto developbusiness. InteractwithAll Branches for Multi locationProjects
• Training& coachingto all team members forupcomingtool andprocess.
Major Projects Executedat Deutsche Bank:
• Title:Windows 7OSMigration& ThinClient/RDH Deployment
Scope:Theproject includes migrating1400+WindowsXPusers to Windows 7OperatingSystem;migrating
desktop/laptopusers to VM basedRDH/Dell ThinClient

IT Project Manager في Infoservices Pvt ltd

• الهند
• يوليو 2009 إلى يونيو 2013

Achievement& Major Project
PUBLIC
❖ Rewarded withBestTransitionManagerAwardwhileprojecttransitionbetweenWipro andInfoservicesand
samehas been appreciatedby customer.
❖ Holds themeritof executing3 projects (EPM, Windowsmigrationand system upgradationwhichperformed
designingof desktopservernetwork within9to 12 months’ worthRs. 1crorewith50team members
❖ Receivedappreciationforsmoothcompletionof majorproject(siterelocation) fromRahejatowerto India land
Park Chennai

Site Incharge في Wipro Infotech

• الإمارات العربية المتحدة
• سبتمبر 2007 إلى يونيو 2009

Project Incharge

• أغسطس 2006 إلى أغسطس 2007

Call center executive

• يوليو 2005 إلى يوليو 2006