mohammed shabbir, Service Delivery Manager

mohammed shabbir

Service Delivery Manager

kyndryl

Lieu
Inde
Éducation
Baccalauréat, IT
Expérience
0 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :0 years, 0 Mois

Service Delivery Manager à kyndryl
  • Inde
  • Je travaille ici depuis mars 2016

Achievement& Task
• Planning, executing, monitoring, and reviewing on-going operations and service delivery at 22 Branches with the
team of 20members at across 1800users inEasternRegion.
• Validatingschematic designs workingalongside hardwareengineer.
PUBLIC
• Managingteam of Network, voice, desktop, andserverengineer.
• Liaisingwithexternal providers, to providesupportforsystems, softwareandhardware.
• Monitoring the performance of the organization’s communications carriers/network providers in relation to
establishedServiceLevel Agreements (SLAs)andbusinessneeds, viainstalledtool sets
• Managing the support shared knowledge base, creating and updating documentation on network environments,
infrastructureand supportprocesses.
• Monitoringprogress as perscheduleddeadlines forvarioustasksandtakingnecessary steps to ensurecompletion
withintime, costandeffortparameters.
• IT Infrastructure Service Delivery and Support including Service desk, Problem & Incident Management, Service
Level Management, MISanalysis, ResourceManagement, Productivity Measurement, Stores coordination, Logistics,
etc.
• Takingcare, the assetlifecycleof network, server, laptop, desktop, printerandMobiledevices etc.
Major Projects Executedat Standard charteredBank:
• Title:Relocationof branchat4states ineastern regioninIndia
Scope:The projectincludes setupof datacenter and movementof all IT equipmentincludingdesktop/laptop/
server/routerand switches etc.. Took6monthto complete.
• Title:SafeQ implementation onprinter
Scope:SafeQ implementationandrationalizationforall printers atPAN IndiawhichsavedcostINR500000
per year
• Title:PAN IndiaServer Consolidation
Scope:To reduce technology costsapprox. 60servers havebeenconsolidatedacrossPAN India

Manager à Micoland limited
  • Inde
  • juin 2013 à octobre 2014

Achievement& Task
• Planning, executing, monitoringandreviewingon-goingoperationat Clientplacewith the team of 22 members at
across 2000users atJaipurlocation.
• Maintaining, installingandupgradinghardwarerelated issue.
• Ensuringtheagreed monitoring, managementandproactivemaintenancetasks arescheduledandcompleted.
• Handlingtheinfrastructureof network, serverdata center/Helpdesk/L1andL2 inthe 24*7 environmentwhere
strictSLAof 99% uptimeforthe infrastructureavailabilitybeingsignedwiththeclient.
• Managedand deliveredlargeIT infrastructureproject forDeutscheBank withinbusinessenvironmentatJaipur
technology Centre.
• EnsuringtheIT Operations meets theS.L.AsignedwiththeCustomer
• Providingguidelines andtrainingintheuseand maintenanceof networkingequipment, systems andfacilities.
• Identifyingpotential customerto developbusiness. InteractwithAll Branches for Multi locationProjects
• Training& coachingto all team members forupcomingtool andprocess.
Major Projects Executedat Deutsche Bank:
• Title:Windows 7OSMigration& ThinClient/RDH Deployment
Scope:Theproject includes migrating1400+WindowsXPusers to Windows 7OperatingSystem;migrating
desktop/laptopusers to VM basedRDH/Dell ThinClient

IT Project Manager à Infoservices Pvt ltd
  • Inde
  • juillet 2009 à juin 2013

Achievement& Major Project
PUBLIC
❖ Rewarded withBestTransitionManagerAwardwhileprojecttransitionbetweenWipro andInfoservicesand
samehas been appreciatedby customer.
❖ Holds themeritof executing3 projects (EPM, Windowsmigrationand system upgradationwhichperformed
designingof desktopservernetwork within9to 12 months’ worthRs. 1crorewith50team members
❖ Receivedappreciationforsmoothcompletionof majorproject(siterelocation) fromRahejatowerto India land
Park Chennai

Site Incharge à Wipro Infotech
  • Émirats Arabes Unis
  • septembre 2007 à juin 2009
Project Incharge
  • août 2006 à août 2007
Call center executive
  • juillet 2005 à juillet 2006

Éducation

Baccalauréat, IT
  • à Sikkim Manipal UniversityNIIT
  • janvier 2011

(

Baccalauréat, IT
  • à Sikkim Manipal UniversityNIIT
  • janvier 2011

(computer science)

Specialties & Skills

Operations Management
Stakeholder Management
Incident Management
Service Delivery
Project Management
DELIVERY
MEETING FACILITATION
NETWORKING
PROCESS ENGINEERING
DELL COMPUTERS
DOCUMENTATION
LOGISTICS
MANAGEMENT
MICROSOFT WINDOWS

Formation et Diplômes

Prince2 (Certificat)
Date de la formation:
March 2016

Loisirs

  • reading books and playing football
    Rewarded with Best Transition Manager Award while project transition between Wipro and Infoservices and same has been appreciated by customer. designing of desktop server network within 9 to 12 months’ worth Rs. 1 crore with 50 team members ❖ Received appreciation for smooth completion of major project (site relocation) from Raheja tower to India land Park Chennai.