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Mohammed Shafi Mhaskar, Field Engineer

Mohammed Shafi Mhaskar

Field Engineer·Deep Blue Technology

India

High school or equivalent, • Successfully acquired Hardware and Networking

Work experience

Total years of experience: 19 years, 7 months

Field Engineer

November 2024 - Present

Deep Blue Technology

Mumbai, India

November 2024 - Present

• Diagnosed and resolved hardware issues for users, enhancing system performance and user satisfaction.
• Troubleshot network connectivity problems, ensuring seamless communication and data transfer.
• Addressed software-related challenges, improving application functionality and user experience.
• Assembled and configured new PCs, optimizing hardware for peak performance.
• Collaborated with cross-functional teams to implement IT solutions, streamlining operations and reducing downtime.
• Maintained up-to-date knowledge of industry trends and technologies, contributing to continuous improvement initiatives.
• Provided exceptional customer support, fostering positive relationships and ensuring user needs are met effectively.

Company industry:
IT Services

Scan Service

September 2013 - December 2021

Toba Insurance (Tawuniya Agent)

Jubail, Saudi Arabia

September 2013 - December 2021

• Converted paper documents into digital formats by utilizing advanced scanning equipment, enhancing data accessibility.
• Ensured accurate and efficient uploading of digital files to the Tawuniya Server, streamlining document management processes.
• Collaborated with team members to maintain data integrity and security during the digitization process.
• Developed a systematic approach to document organization, improving retrieval times and operational efficiency.
• Gained hands-on experience with IT infrastructure, preparing for a transition into an IT Engineer role.
• Demonstrated strong attention to detail and problem-solving skills in managing digital document workflows.

Company industry:
Insurance & TPA

Hardware Engineer

September 2009 - August 2013

SNA Infotech Ltd.

Mumbai, India Hybrid

September 2009 - August 2013

• Diagnosed and resolved hardware issues for users, ensuring minimal downtime and enhanced user satisfaction.
• Collaborated with cross-functional teams to identify and address software-related problems, improving overall system performance.
• Utilized strong analytical skills to troubleshoot complex technical issues, leading to efficient solutions.
• Implemented best practices in hardware and software maintenance, contributing to increased operational efficiency.
• Developed user-friendly documentation and guides to assist users in resolving common issues independently.
• Gained hands-on experience with various IT systems, preparing for a seamless transition into an IT Engineer role.

Company industry:
IT Services

Worked as Hardware & Networking on Field

March 2005 - July 2009

Penguin Computer

Mumbai, India Hybrid

March 2005 - July 2009

• Installed and configured various software applications and operating systems to enhance system performance and user experience.
• Managed the procurement and sales of computer peripherals, ensuring optimal inventory levels and cost-effectiveness.
• Continuously upgraded technical skills to stay current with industry trends and advancements in hardware and networking.
• Collaborated with cross-functional teams to troubleshoot and resolve hardware and software issues efficiently.
• Demonstrated strong problem-solving abilities, contributing to improved operational efficiency and user satisfaction.
• Developed a keen understanding of IT infrastructure, preparing for a seamless transition into an IT Engineer role.

Company industry:
IT Services

Trainee Engineer

December 2003 - February 2005

Prithvi Computer

Mumbai, India Hybrid

December 2003 - February 2005

• Installed and configured software applications, ensuring optimal performance and user satisfaction.
• Diagnosed and resolved hardware issues, enhancing system reliability and reducing downtime.
• Collaborated with team members to streamline installation processes, improving efficiency by 20%.
• Conducted thorough testing of software and hardware components, ensuring compatibility and functionality.
• Provided technical support and guidance to end-users, fostering a positive user experience.
• Documented troubleshooting procedures and solutions, contributing to a comprehensive knowledge base for future reference.
• Developed a proactive approach to identify potential hardware failures, minimizing disruptions to operations.

Company industry:
IT Services

Education

Femy Infotech (private institute)

April 2001

April 2001

High school or equivalent, • Successfully acquired Hardware and Networking

India

Birla Collage of arts and commerce

June 1999

June 1999

High school or equivalent, kalyan

India

Skills

AFFYMETRIX GENECHIP OPERATING SOFTWARE
Intermediate
AFFYMETRIX GENECHIP OPERATING SOFTWARE
Intermediate
COMPLIANCE RISK
Intermediate
COMPLIANCE RISK
Intermediate
COMPUTER BUILDING
Intermediate
COMPUTER BUILDING
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATING SYSTEMS
Intermediate
PHP SCRIPTING LANGUAGE
Intermediate
PHP SCRIPTING LANGUAGE
Intermediate
PURCHASING
Intermediate
PURCHASING
Intermediate
REPAIRING MANUAL MECHANICAL
Intermediate
REPAIRING MANUAL MECHANICAL
Intermediate
SALES
Intermediate
SALES
Intermediate
SOFTWARE INSTALLATION
Intermediate
SOFTWARE INSTALLATION
Intermediate

Languages

English

Intermediate

Hindi

Expert

Marathi

Intermediate

Gujarati

Intermediate

Arabic

Intermediate

Training and Certifications

Certifications
CCNA
Hardware and Networking

Hobbies and interests

Internet Surfing,
Playing Volleyball,