Warehouse IT Support
Yusuf Ahmed Alghanim & Sons Co. W.L.L
Total years of experience :1 years, 5 Months
- Installing, maintaining, and repairing hardware and software components of the organization's computers.
- Monitored system performance, network connectivity, and software upgrades at a warehouse with 200+ employees.
- Took over training classes for all warehouse personnel.
- Assisting users with technical questions, new equipment, and software.
Key Achievements
- Resolved 99.3% of level 1 tech support issues.
- Acquired new abilities quickly and applied them to daily duties, resulting in increased efficiency and productivity.
- Weekly performance monitoring of the client server.
- Managed and guided users through basic troubleshooting techniques.
- Used TeamViewer to solve problems remotely.
- Installing, configuring, and replacing devices and software.
- Formatting and installing Windows 7/10.
Key Achievements
- Praised for excellent client services and interactions.
Study on Cisco Networks & Computer Hardware’s