محمد شهاب الدين

Manage contract lifecycle and create product / service strategies while ensuring alignment with the company's strategic goals in sustainability,
customer satisfaction, and digital transformation. Oversee a diversified product portfolio of integrated building solutions (HVAC, fire safety,
security, and automation (BMS/SCADA). Actively participate in strategic planning, budget forecasting, and board-level reporting.
Headed / motivated multidisciplinary teams of up to 50+ professionals, executed structured training, and oversaw performance
management and succession planning to build a highly productive work environment.
Drove energy cost savings of 10%-20% across 15 large facilities by overseeing retrofit initiatives and BMS tuning.
Led contract renewal and upselling efforts that included winning multi-year contract extensions worth SAR 45M.
Fostered a high-performance work culture and boosted productivity / morale by mentoring a team of 10+ members.
Delivered strategic leadership in implementing key projects, including mega-campus O&M for universities and hospitals, smart city
infrastructure support, retrofit and energy performance contracts (EPCs), and support for new FM contracts.
Enhanced decision-making, improved service delivery, and met evolving business needs by producing executive dashboards /
monthly performance reports and conducting quarterly strategic reviews.

Conceptualised service strategy and led business development initiatives for integrated facility management solutions, including hard / soft
services, CAFM systems, and energy optimisation packages. Aligned service offerings for commercial, healthcare, and industrial sectors by
leading market analysis and client segmentation. Improved client retention and boosted contract value by 25% while developing new service
models and driving digital enhancements. Aligned service roadmap with strategic growth targets and compliance frameworks while
collaborating with operations, finance, and technical teams.
Drove operational excellence and improved performance by establishing centralised reporting systems.
Achieved 10-15% cost savings across key contracts, increased asset uptime, and reduced emergency callouts by 30% while
conducting workforce audits and restructuring shift patterns.
Steered the end-to-end implementation of major projects, including government facility O&M contracts, mobilizations for royal
projects, corrective action programs and compliance audits, and CAFM / CMMS deployments.

Provided strategic direction to oversee facilities management across terminals, airside, and landside assets at King Khalid International Airport
(KKIA). Drove operational continuity in a high-traffic environment while ensuring strict adherence to GACA, ICAO, and Enova’s internal
standards. Oversaw the delivery of HVAC services covering multiple terminals and support facilities.
Drove 94%+ SLA compliance across all service lines and minimised client deductions and audit findings to near-zero levels by
implementing performance dashboards and conducting audits / operational briefings.
Improved productivity / morale, reduced staff turnover by 20%, and increased internal promotions while developing structured
training programmes, setting KPIs, and executing recognition systems and career development pathways.
Facilitated successful planning and execution of high-impact projects:
✓ Terminal facility upgrades and asset lifecycle planning.
✓ Emergency systems testing and compliance audits.
✓ Mobilisation of new service zones and subcontractor onboarding.

Directed a team of 120+ members to oversee service operations and business development aspects for Carrier's HVAC service portfolio,
including chillers, VRF systems, and maintenance contracts. Expanded Carrier's footprint across the Central region of Saudi A rabia and
contributed to double-digit growth in service contract acquisition while developing targeted campaigns and service packages.
Achieved 30%-40% lead-to-client conversion rate through consultative selling and technical value propositions while hosting
technical seminars, participating in HVAC expos, and initiating cold outreach to managers and consultants.
Surpassed annual service revenue targets of SAR 50M by 15-20% through proactive account management and upselling.
Increased regional service revenue by SAR 8M+ within two years while achieving a 12% reduction in service delivery costs and driving
an 18% uplift in market share across Riyadh's commercial HVAC sector.
Secured SAR 10M+ in contracts and expanded Carrier’s regional impact by developing 6 service models and upselling campaigns.
Planned and implemented facility management projects, such as:
✓ Execution of large-scale HVAC service contracts for hospitals, malls, and industrial parks.
✓ Retrofit and upgrade projects for aging chiller systems.
✓ Deployment of remote monitoring and predictive maintenance platforms.

• Supervised a dedicated Low-Current team, ensuring efficient operation, maintenance, and commissioning of critical systems including fire detection, access control, CCTV, and computer networks.
• Expertly managed audiovisual systems, enhancing functionality in diverse environments such as royal palaces, conference centers, schools, and festivals.
• Proficient in reading technical specifications and schematic diagrams, facilitating accurate project execution.
• Developed comprehensive Bills of Quantities (BOQ) to streamline project planning and budgeting.
• Transitioned from an Electronics Supervisor and Quality Management Coordinator to pursue roles in Maintenance Management, Technical Management, Facilities Management, Project Management, and Mall Management.
• Committed to delivering high-quality solutions and ensuring operational excellence across all projects.