Operations Manager
CEVALogistics
مجموع سنوات الخبرة :11 years, 4 أشهر
1. Established delivery processes: Streamline these processes and procedures to
ensure each customer gets the same great experience
2. Ensured that processes are e cient and cost-e ective. Aim to nd ways to reduce
costs without a ecting the overall customer experience, use continuous
improvement to remove unnecessary steps in the process.
3. Helped management proactively to identify work ow issues and nd solutions
while pitching ideas on how to improve performance and e ciency.
4. Supervised and delegated tasks to a team of \[50\] Supervisors and +300 couriers
5. Trained, coached, and supervised new sta members.
6. Built partnerships and liaise with Delivery Service Providers to determine services,
the criteria for the delivery of those services, and how to develop solutions to any
issues that arise.
7. Interacted with internal and external stakeholders and Senior Leadership to
develop and manage change
8. Handled challenging operations issues through a deep analysis of distribution
network, and implemented solutions to increase the KPIs according to customer
expectations
9. Monitored Performance KPIs (Delivery Rates, OTD, Cost, Ful llment activities and
deviations, via regular business reviews with couriers & ful lment networks.
10. Cultivating the electronic issue of waybills: provide the related requirements and
infrastructure so that the ow of information in the system is accelerated and
facilitated.
11. Took ownership of new projects and its operational success
5. Customize global existing related SOPs to match speci c
customer, zone, trucks type and ensure smooth billing process
6. Support Customers billing and Vendors payment
1. Developed QMS including policy, procedures and work instructions
2. Prepared all sections for SQAS assessment Jan2018
3. Conducted internal quality audits and safety inspections.
4. Trained sta for NCR procedures and corrective actions.
5. Trained safety members for incident/accident proper reporting and facility
inspection.
6. Upgraded QMS to comply with ISO 9001:2015 standards for certi cation
1.Strengthened organization performance through evaluation and support.
2. Managed the environmental conditions.
3. Assessed quality whilst preventing occupational risk.
4. Conceptualized the waste at any point during processes when necessary
5. Preformed internal QHSSE audits.
6. Oversaw NCRs related QHSSE and system the evaluated actions taken on QHSSE
system
7. Evaluated action taken any NCR on QHSSE system
8. Directed training needs and initiated annual training plan during.
9. Developed all SOP to adopt with organization policy.
10. Directed planning and implementation of projects.
11. Planned project tasks and resource requirements.
12. Planned the delivery and dispatch of good
13. Trained required sta .
14. Manage project budget, accounting and billing
15. Oversaw the maintenance of vehicles, equipment and developed many time loss
prevention procedures.
16. Assessed project deliverables using appropriate tools (SWAT analysis).
17. Presented reports de ning project progress, problems and solutions.
18. Solved all side e ects due to new projects merging process.
19. Conceptualized customer random demand and set goals to overcome randomness
of orders; which directly increased e ciency of project.
20. Developed a semi-trailer bulker mechanism that increased safety signi cantly.
21. Trained and promoted all new operations sta to be reallocated within more
advanced projects within organization.
22. Improved annual and quarter business plans.
23. Ensured all sta and customer satisfaction KPIs are met.
PMP California University Online Degree
Faculty of Engineering, AinShamsUniversity Cairo
PMP - "35 hours PDUs"• Microsoft Project2013 - "30 hours PDUs"• PMI-ACP - "21 hours PDUs"• Supply Chain Management Korea AdvancedInst.of Science andTechnology Online Degree
Operations Management
courses: Intro to Operations Management