Mohammed Sobhy

٠ LLM Integration: Integrated large language models (LLMs) into internal enterprise tools using LangGraph and FastAPI,
enabling intelligent assistants for business workflows and data retrieval
٠ OutSystems Development: Delivered scalable web and mobile apps using OutSystems, implementing reusable
components and API integrations to streamline business processes.
٠ Cross-Functional Collaboration: Worked closely with AI, backend, and business teams to align low-code solutions with
intelligent automation goals.

٠ Technical Support: Responded to user inquiries and provided support via phone and email.
٠ Ticket Management: Logged and categorized incoming support requests in the service desk system.
٠ issue Resolution: Assisted in troubleshooting and resolving basic technical issues.
٠ Problem Escalation: Escalated complex problems to senior engineers and ensured follow-up on resolutions.
٠ Skill Development: Participated in training sessions to enhance technical skills and improve service desk procedures.

٠ Application Development: Developed and maintained desktop applications using technologies like C# and .NET.
٠ Web Development: Designed and implemented responsive websites using HTML, CSS, and JavaScript.
٠ Requirements Gathering: Collaborated with cross-functional teams to gather requirements and deliver tailored software
solutions.
٠ Code Quality Assurance: Code reviews and feedback to ensure quality and best practices.
٠ Full SDLC Participation: Contributed to the full software development lifecycle, from planning to deployment.
٠ Bug Resolution: Troubleshot and resolved software bugs, improving application performance and user experience.

Managed IT infra and ensured mobile app uptime.
Impact: Achieved 99.9% uptime.

٠ Scalable Solutions Development: Developed and deployed scalable software solutions, enhancing system performance
by 65%.
٠ Mentorship: Guided junior engineers, ensuring code quality and growth.
٠ Code Review: Conducted regular code reviews to uphold high development standards.
٠ Feature Integration: Worked with teams to integrate features, improving user experience.

٠ Team Supervision: Supervised the service desk team to ensure efficient support ticket handling.
٠ Documentation Management: Developed and maintained service desk documentation and knowledge base articles.
٠ Performance Monitoring: Conducted performance reviews and provided constructive feedback to team members.
٠ Issue Resolution: Coordinated with IT departments to resolve escalated technical issues.
٠ Service Quality Improvement: Monitored service desk metrics and implemented improvements to enhance service
delivery.