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Mohammed Sohail

it support specialist·Specialized Technical Services

Saudi Arabia

Bachelor's degree, B.com Computers Applications

Work experience

Total years of experience: 3 years, 11 months

it support specialist

January 2022 - November 2025

Specialized Technical Services

Hyderabad, India

January 2022 - November 2025

• Provided Level 1 IT support for hardware, software, Windows OS, printers, email, and network issues.
• Managed support requests through ticketing systems, phone, and email while meeting SLA targets.
• Installed, configured, and maintained desktops, laptops, printers, and business applications.
• Created and managed user accounts, password resets, Outlook email, VPN access, and system permissions.
• Troubleshot LAN, WAN, Wi-Fi, TCP/IP, DNS, and DHCP connectivity issues.
• Coordinated with system administrators and network teams to resolve complex technical problems.
• Maintained IT asset records, support documentation, and daily operational reports.
• Supported employee onboarding by configuring user accounts, email access, and workstations.
• Resolved 30+ user support requests daily while maintaining high customer satisfaction.

Company industry:: IT Services
Job role:: Information Technology

Education

Osmania University

April 2023

Bachelor's degree, B.com Computers Applications

India

Skills

IT Technical Support

Intermediate

Languages

English

Expert