Application Managerl/Senior ERP Logistic Consultant
ENPI Group
Total years of experience :27 years, 11 Months
•Render ERP Support for the entire group of companies including 6 companies in UAE and 3 in Saudi.
Implementation of Infor 10.7 in all Business units. Completed one unit successfully.
• Manage all stages of individual business application development to add new functionality to meet the organization’s objectives.
• Coordinate and manage testing within application development projects, as well as perform the integrity of testing activities across all ICT system changes.
• Provide end to end implementation and post implementation support.
Key Projects:
• Infor 10.6 Implementation at United Cement Industrial Company
• First Implementation of Infor Ln at Cement Manufacturing Company
Responsibilities:
• Managed all assigned projects from start to finish following set project management methodology, ensuring completion of project parameters, and communicating regularly with team members and senior management.
• Led implementation of various modules including Procurement, Warehousing, Manufacturing, Enterprise modeling and Sales modules.
• Gathered business/client requirements, analyzed, validated and documented business, organizational and/or operational requirements of clients, and documented business cases.
• Prepared functional requirement document and functional design document for complete solution.
• Delivered precise functional specifications to include functional hierarchy, workflow, interface design and definitions, data analysis and data mapping to client and development staff.
• Analyzed user needs and software requirements to determine feasibility of design within time and cost constraints.
• Consulted with customers about system design and maintenance, and accordingly created innovative, scalable and fault-tolerant system/solution.
• Served as the liaison between business units, technology teams and support teams. Rendered support in User acceptance testing and maintenance of business application systems.
Key Projects:
• Development and implementation of Infor ERP (HRMS) (2017)
• Implementation of Manhattan Scale System (Warehouse Management System - WMS) including interface with Infor ERP through Infor ION System (2015)
• Implementation of Infor ERP Document Management System for scanning and archiving documents (2014)
• Evaluation of 3PL Systems (SCE, SAP, Manhattan Scale & Manhattan WMOS) (2014)
• Supply Chain Execution (SCE 10) for Banaja Holding Tranzone 3PL Co. (2013)
• Infor 10 (Ln) ERP Upgrade from FP6 To 10.2 (2013)
• Evaluation between Three Companies Producing CRM System (2012)
• Infor 10 Ln ERP Implementation (2010/2011)
• Implementation of Splitting Banaja Holding Co. into 5 Companies in BaaN ERP (2009)
• Implementation of In-House BaaN 3PL module for Banaja Holding Saudi Logistics Co. (2008)
• Evaluation between BaaN (Infor), Oracle & SAP ERPs (2007)
• Sharing in ISO 9001 Procedures & Manual Preparations for IT Department/Applications Section (2006)
• Banaja Holding Co. Portal Building & Implementation (2006)
• COGNOS System Implementation (2004)
• Sharing a task force team to build the Polices & Procedures in Banaja Holding Co. (2001)
• Mapping Govt. Sales and Tender sales with minimum customization
• Development Sales promotion Module
Responsibilities:
• Rendered effective system design, development, implementation and maintenance services for all business application systems.
• Oversaw and ensured smooth functioning of current corporate computer business application systems and provided required support to application users in the HO and at different company branches.
• Evaluated standard software, technologies and vendors off-shelf packages to ensure highest quality of information systems to company applications and services.
• Provided analysis for each user change request to assist the User Group Committee in deciding and prioritizing the execution of the request.
• Monitored and tracked all changes to business applications, and ensured users are updated on the same.
• Provided assistance to the technical team in the implementation of migration and disaster recovery plan encompassing backups, and contingency plans and natural disasters.
• Coordinated with vendors for application support issues and ensured prompt resolution of technical issues.
• Provided orientation, training and advice to users on supported application systems.
Key Project:
• BaaN4 C3 ERP Implementation Project across different business lines
Responsibilities:
• Led the project team to manage various mid- and large-size projects including Baan ERP software implementation project and service support delivery.
• Handled end-to-end bottom-line responsibility of assigned projects from proposal to projects completion, ensuring delivery on-time, within scope and within budget.
• Built the project team, scheduled assignments, monitored and reported project status, managed project risks, and ensured successful delivery and implementation.
• Scheduled, monitored, reviewed and controlled all the project phases (requirements gathering, design, architecture, development, testing and implementation) for delivery as per project goals.
• Attended meetings with clients to determine technical and business requirements and ensured that all necessary information is collated prior to developing and implementing the solution.
• Prepared responses to RFP, finalized SOW, SLA/KPI with Customer and Sub-contractors, and tracked SLAs.
• Defined the scope and requirements for the project phase and contract as defined within the statement of work (SoW) and RFP documentation.
• Coordinated with different teams including presales, customers, stakeholders and IT teams to deploy and manage technology components.
• Monitored escalation processes to ensure SLAs are met; consistently ensured that all client satisfaction goals and contractual commitments are met.
• Delivered training on ERP solution and provided post-sales support to clients.
Previous Assignment
• Asst. Manager - Planning and Quality, Hyderabad Allwyn Ltd., Hyderabad, India (Nov 1998 - Jan 1996)