IT-Administrator
Lucrae General Trading LLC
Total years of experience :10 years, 6 Months
• Experience in Microsoft Dynamics Navision version 2009.
• Configuration of new machines for office users and for new outlets.
• Troubleshooting various POS-Service software related issues reported by outlets.
• Manage the deployment, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware and software.
• Perform on-site and remote technical support.
• Provide computer help desk support via telephone or mail communications and onsite support for around more than 20 outlets.
• Provided training and prepared documents for new employees in operations department.
• Plan, co-ordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department.
• Financial - Cost savings /Financial Review & Control.
• Design and implement the company LAN and WAN network infrastructure.
• Troubleshoot hardware and software in network environment.
• Diagnosing and troubleshooting Laptop and Desktop issues.
• Managing Active directory users and groups.
• Configuration and maintaining of MS Outlook mail client.
• Installing and managing of antivirus server and clients.
• Modules Worked in Navision: Financial Management, Sales &Marketing, Purchase & Payables, Inventory, Warehouse management,
• Network implementation and administration.
• Configure and implement Group Policy Objects in AD.
• Configure and manage Fortigate Firewall Rule and Internet Access policy.
• Work with and set up of Windows 2012, Windows 2008 and Windows 2003 Active Directory.
• Maintaining of exchange server
• Designed Active Directory forest and domain structure.
• Maintaining and Administration of Avaya Telephonic System.
• Support LAN\WAN network of TCP/IP based devices.
• Design and implement the company LAN and WAN network infrastructure .
• Configuration and maintaining of MS Outlook mail client.
• Worked closely with IT department, administering servers during backups and upgrades.
• Resolved network and communications issues for Windows XP/Vista/7/WIN8 Workstation set-ups.
• Provided comprehensive desktop and network support, resolving technical issues for end-users.
• Resolve day-to-day technical issues involving network issues, applications, hardware & peripherals, routers and switches.
• Installing and configuring wireless AP.
• Installation and maintaining of CCTV.
• Bachelor's degree in BSC Computer Science from University of Calicut • Higher Secondary education from BYKVHSS Valavannur, India, (2008)