executive assistant
Al Barakah Holding
Total years of experience :17 years, 7 Months
~ Verifying all the documents for the General Managers signature for all the relevant data before sending it to him.
~ Processed General Manager’s official and personal expenses.
~ Used E-SAT system to access the complaints from the customers and informing the General Manager.
~ After the General manager solves the issue, closing the complaint on the system
maintaining customer satisfaction
~ Maintained a proper filing and report system.
~ Used Microsoft on daily basis.
~ Booked conference room for the General Manager for all his meetings and took care of the catering needs.
~ Distributed memorandum from the General Manager to the Head Of Departments or company-wide.
~ Taking part in company organized seminars and training session to learn more and built character.
~ Taking care of the bank transactions like, transferring payments to vendors, depositing cash in the General Manager’s account, etc.
~ Temporarily became the Managing Directors Assistant when his assistant would go on leave and provided all the necessary help needed by the Managing Director.
~ Open and disperse approaching standard and electronic mail and other material and co-ordinate the progression of data inside and with different offices and associations.
~ Calendar and affirm arrangements and gatherings of the General Manager
~ Answer phone and electronic inquiries and hand-off phone calls and messages.
~ Welcome guests, find out nature of business and direct guests to manager or fitting individual.
~ Taking down minutes of meeting for the General Manager
Managed the GMs complex and frequently changing travel arrangements and
coordinated the pre-planning of trips.
~ Managed external contacts for GM and kept track of periodic communication
needed for priority contacts.
~ Distributed company-wide annoucements, booked conference rooms and
coordinated catering for staff or client meetings.
~ Directed administrative functions for the Directors, Principals and Key Managers.
~ Carefully noted down all phone messages and relayed them to the GM
~ Frequently used word processing, spread sheet and presentation software.
~ Processed travel expenses and reimburements.
~ Developed and maintained internal client filing system.
~ Assissted with team building initiatives and overall support for maintenance
of organizational culture and employee morale.
~ Create expense report and filing system.
~ Coordinated dealer visitations, company special events and other employee
Developed marketing plans based upon extensive reseach and prospects targeted.
~ Directed Product development using in-depth knowledge of vendor landscape and
industry insight.
~ Ensured that client enquireis were handled professionally and efficiently.
~ Preserved brand integrity by monitoring the consistency and quality of marketing
content.
~ Managed monthly marketing budgets.
~ Completed and submitted monthly and yearly reports.
~ Developed pricing strategies while balancing firm objectives with customer
satisfaction maximisation.