Procurement and Regulatory Affairs Manager
Diagnostica Stago
مجموع سنوات الخبرة :12 years, 10 أشهر
Understand and study the strategic goals through meeting with holders of authority.
• Create procurement and Logistics policies & procedures.
• Reviewing existing contracts with suppliers and vendors to ensure ongoing feasibility.
• Negotiating with suppliers and vendors to secure advantageous term.
• Ensure that a company's products comply with the regulations of the regions where they want to distribute them.
• Keep up to date with national and international legislation, guidelines and customer practices.
• Develop and write clear arguments and explanations for new product licenses and license renewals.
• Prepare submissions of license variations and renewals to strict deadlines.
• monitor and set timelines for license variations and renewal approvals.
• Review company practices and provide advices on changes to the systems.
• Negotiate with regulatory authorities for marketing authorization
• Responsible for evaluating products, and negotiating contracts, and ensuring that approved purchases are cost-efficient and of high quality.
Collection Department:
• Creating and implementing a strategy to improve the collection of outstanding credit. through exporting Invoice aging file then making customers segregation between Government and private.
Government Customers:
• Executing each invoice through uploading Good received Note through Nupco System to claim the standing amounts.
Private customers:
• Supervising and following up with each province Stago representative to provide proof of payments and update for concerned customers.
Develop, manage, and update shipping plans for Key Account
customers to ensure accuracy of the delivery operations as per the
customer’s requirements.
Periodically meet with the customer/principals and discuss the processes
being taken, problems being faced, and solutions to maintain customer
satisfaction in alignment with IATCO guidelines
Maintain effective communication and coordination with all internal
functions to resolve related customer complaints and meet customer
requirements on defined standards
Coordinate with the customer service team and other functions, such as Sales, Shipping, Warehouses,
Accounting, and IT to ensure provision of timely solutions as per customer expectations.
Manage and update the shipment tracking system to track the customer order / shipment from the time it
moved out from the plant or IATCO warehouse to the time it reach customer DC to avoid and eliminate any
logistical issues
Maintain accurate and timely order placement on system as per the company policies and procedures to
optimize customer satisfaction levels and achievement of department objectives
Build and maintain strong relationship with key accounts and resolve all escalated issues on areas such as
customer complaints, delivery delays, short shipments, damages and missing shipments to maintain high
level of customer satisfaction and to keep IATCO the top distributing company from the customer
perspective.
Execute all customer service activities and ensure that all orders are processed and delivered on time.
Update the Master data file frequently with Sales alignment to match customer master data file to improve
case fil rate and service level
Site Administrator