Holidays Manager
Golden Gate Travel And Holidays
Total des années d'expérience :20 years, 1 Mois
- Handling government and privet companies ( H.H Shaikh Saif Bin Zayed private affairs, ministry of higher education, CCC, Seha, Ministry Of Interior, Oil & Gas, H.H Shaikh Sultan Bin Zayed Privet Management, ADCCI, Health authority and cash holidays package, H.H Shaikh Abdulla bin Mohamed office, abu Dhabi municipality affairs, ministry of economy….etc.
- Managing all ticketing, issue, reissue and refund issues.
- Make hotel reservations all over the world.
- Organizing trips and family holidays.
- Handling and Preparing exchange orders for particular airlines.
- Managing passenger/corporate misunderstanding and
Miscommunications.
- High quality of customer service and customer care.
- Introducing new airline features and benefits to regular passenger.
- Making new ideas and implementations to improve the business.
- Preparing all daily, weekly and monthly reports.
- Handling staff duties leave applications and sick reports.
- Training to new and old staff for and update them with the new
Techniques.
- Preparing staff duty roster.
Ticketing And Holidays Supervisor.
• Responsible to make booking for desire destination.
• Managing all ticketing, issue, reissue and refund issues.
• Handling and Preparing exchange orders for particular airlines.
• Preparing all daily, weekly and monthly reports.
• High quality of customer service and customer care.
Responsible for delivering a world class customer service that meet and exceed customer expectations, in order to create customer loyalty so that Qatar Airlines becomes first choice of customers.
Manage all facets of worldwide Air-Ticket Bookings / Reservations on Qatar Airways including Pre-Flight Bookings, Booking Confirmations and the allocation of seats, meals as required by the passengers, and passengers with expired tickets.
Developed the ability to be caring, warm and courteous to all customers regardless of class, nationality, culture, race or creed so that customers are treated equally without discrimination.
Interact with the customers and perform all aspects of customer service and satisfaction, including handling telephone calls, handling customer enquiry and complaints, and providing detailed information on different Qatar Airways Products / Services to corporate customers with the finest quality service.
Ensuring customer satisfaction by achieving delivery of service quality norms by interacting with clients, handling guest requests & resolving complaints; providing high quality services to achieve customer delight by extensive interaction with guest and quick resolution of problems.
Coordinating and supporting the Security Department at night to protect and maintain hotel’ security.
Monitoring staffing levels of the outlets; ensuring that all the staff of the outlet adheres to department’s operational strategies.
working as general supervisor, handling all sales, and supervising on the ship. controling the staff issues, caitaring, duty rosters.
diploma in hotel mangment.
high school (tawjehe).