Police Oficer
West Yorkshire Police
Total years of experience :20 years, 7 Months
Conduct serious and complex investigations following Professionalising Investigation Programme Level 2(PIP2). Throughout the investigation and criminal justice process, victims, witnesses and suspects should be supported according to their diverse needs, allowing them to give their best evidence. Any risk should be assessed and efectively managed and they should be directed to appropriate support services.
•Interview witness and suspect ensuring best evidence is obtained to secure the conviction of ofenders and the protection of national security
•Completing Victim and witness care to make sure they get best support and advice throughout the case
•Demonstrate a high level of integrity in accordance with the Police Code of Ethics whilst gathering, securing evidence, reviewing and managing digital evidence and dealing with witnesses or suspects
•Prepare complex court files and all other relevant case papers to ensure the efective and eficient progress of cases through the criminal justice system
•Investigative mindset and conducting all lines of enquiries
•Safeguarding victim and witness by signposting and contacting 3 rd party liaison organizations
•Undertake the role of disclosure oficer or oficer in case of major investigations
•Collaborate with partners locally, nationally and internationally as required to efectively mitigate risk
Headhunted into the Contact Strategy department due to my ability to translate analytics into performance improvement through efective team management. In February 2019, I was asked to step up and manage a team of 7 Analysts.
•Managed two teams across two business sites to ensure:
•Performance was maximised through efective real-time decision-making.
•Process was being followed and risk managed through internal auditing.
•Members were trained to a high, uniform standard.
•Managed Scrum board to manage projects and distribute workloads efectively to ensure deadlines were met and projects delivered.
•Maintained and improved call centre eficiency through real-time decision making.
•Led Inter-departmental meetings to discuss performance, and implement new trials, process changes, new technology or new/underperforming KPIs.
•Created and led the group and individual training and coaching sessions and monitored performance improvements.
•Managed projects from development through to completion and presented trial results to the senior stakeholder and tracked business benefits.
•Senior stakeholder management about team performance, MI/analytics and project work.
•Used SQL and Excel platforms to create transparent reporting/analytics
•Maintained high levels of compliance to meet all regulatory requirements including Ofcom/FCA.
•Planning, testing and supporting any call centre upgrades delivered to a high standard
Job Profile
•Respond to information requests and enquiries from 3 rd parties who are providing debt advice to Lowell customers various types of incoming contact, including telephone calls, emails and letters
•Set up and review of Debt Management Plans (Debt Management Team) or Insolvency Solutions (Insolvency Team)
•Negotiate payment ofers via telephone
•Follow up on payment promises to secure on-going arrangements and re negotiate with third parties.
•Direct customer queries to correct department and liaise with other departments to ensure the best customer outcome is always achieved
•Ensure negotiations are conducted within compliance guidelines set down by governing bodies
Job Profile
•Selling home phone and broadband
•Dealing with customer queries
•Dealing with customer complaints
•Giving high standards of customer experience
•Maintaining high quality standards
•Regulatory compliance Major Contributions
•High standards of customer service and quality
•High Sale volumes
•Coaching underperformers
Job Profile
•Till Management
•Minimizing till diferences
•Preparing demand and supply for the shop
•Budget analysis
•Stock ordering
•Liaising with suppliers
•Providing high standards of Customer service
•Up selling products for higher sales and profitability
•Recruiting and Managing staf
•Accounts payable.
•Payroll management
•Handling employee grievances
•Rota management
•Developing Promotional ofers to boost sales Major Contributions
•High standards of customer service and adding value to customer experience.
•Networking with suppliers for meeting the demand.
•Played a pivotal role in handling customer complaints and resolving it at utmost priority
•Managing staf
March 2013 to March 2016\] Job Profile
•Till Management
•Minimizing till diferences
•Preparing demand and supply for the shop
•Budget analysis
•Stock ordering
•Liaising with suppliers
•Providing high standards of Customer service
•Up selling products for higher sales and profitability Major Contributions
•Involved in upgrading tills for faster operation and better control.
•High standards of customer service and adding value to customer experience.
•Networking with suppliers for meeting the demand.
•Played a pivotal role in handling customer complaints and resolving it at utmost priority.
Major Contributions
•Assisted in carrying out research related activities.
•Involved in collection and summarizing various articles relating to current business environment and the economy.
•Involved in marketing the educational products ofered by ICFAI to the students of other colleges.
•Also worked in accounts department.
Job Profile
•Educating people about the insurance products ofered by the company.
•Getting business for the company in terms of life insurance policies.
•Was awarded for success in achieving targets.