MOHAMMED THASLEEF

• Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
• Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
• Created and delivered daily schedule assignments to staff members through motivational team meetings.
• Ensured visually appealing, effective product displays using proven experience in visual merchandising.
• Oversaw inventory tracking, management, and counts, maintaining accurate stock records.
• Resolved customer problems by answering questions, investigating concerns, and building positive rapport.
• Monitored stock levels and wrote timely order supply requests to replenish merchandise.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

o Expected: To achieve a revenue target of 12 million AED per year o Achieved: An average of 14 million per year
• Created periodic financial & sales reports to identify trends and ensured stores are on the correct growth curve; developed sales department budget, determined appropriate staffing levels and identified ideal marketing expenditures
• Provided support to the sales staff to help raise awareness of new products, company news and promotions
• Formulated & implemented a business plan for the target & goal setting, merchandising planning, KPI’s, new business development and so on
• Recruited & trained; planned the calendar and execution of various programs for various retail chains as per budget
• Ensuring high standards of visual merchandising, store presentation and upkeep

• Maintaining customer relationships & high standards in customer service/ handling customer complaints
• Exceeded sales and profit goals, from the first year of opening and in each ensuing year

• Presenting high-quality services to support customer's business needs & achieving continued high customer satisfaction from all clients in the store
• Steering day-to-day processes that are carried out in the store
• Imparting training and development for employees to increase sales and serve the
customers in a better manner
• Supervising all stock levels and making key decisions about stock control
• Assessing all key data reports on space management, sales and stock movement
against previous year and previous week, budget on a daily and weekly basis, and
communicate with the staff
• Adhering to standards for quality, customer service and health and safety are met
• Ensuring resolution of all customer complaints and comments
• Mentoring junior staff to drive future potential into Music World Retail Ltd.
• Liaising with Sales Manager on store targets and potential, and actively working
towards their achievement; helping Sales Manager with market surveys and
reports
• Ensuring clearance of all soiled and damaged merchandise, conduct random pricing
checks on products and implement in-store sales promotions and events
• Leading correct stock rotation on shelves and assist in accurate stock counts;
execute price revisions suggested by head office

• Supervised both inbound and outbound of the call center
• Resolved:
• Incoming calls of the customers who call to the customer care toll-free number
• queries, requests and complaints and presented correct information, tag request
for activation and deactivation and tag complaints
• Attained both quality and quantity parameters to achieve incentives
• Met all quality parameters which include:
• PTB (Professional telephonic behavior), number of fatal errors; provide correct and
complete information
• Number of working days, number of short notices leaves and number of LWI (Leave
without Info)