Mohammed Umar taqi

• Monitored 24/7 network trafc, endpoints, and application logs via Splunk SIEM and
endpoint detection tools, covering 1500 devices and reducing undetected threats by 30%.
• Investigated and triaged 120 security alerts weekly, performed root cause analysis using
Python scripts to separate true incidents from false positives, and escalated confrmed
threats per incident response playbooks.
• Correlated logs across SIEM, Unix/Linux servers, and application protocols to hunt for
IOCs, uncovering 15 phishing campaigns and unauthorized access attempts, and docu
mented fndings in the MITRE ATT&CK matrix.
• Authored detailed incident reports, audit trails, and executive briefngs for compliance
audits, improving report turnaround from 48 h to 24 h and facilitating cross team collabo
ration.

• Administered Splunk Enterprise SIEM cluster (3 indexers, 2 search heads) with 99.9% up
time, supporting continuous 24/7 monitoring of 2M events/day across network, endpoint,
and application sources.
• Developed 45 SPL alerts and correlation searches, tuned thresholds to cut false positives
by 40% and accelerated detection latency from 15 min to under 5 min.
• Designed interactive dashboards that visualized threat indicators, user behavior anom
alies, and trafc patterns, delivering real time insights to a SOC team of 12 analysts and
senior management.
• Engineered data onboarding pipelines for 30+ new log sources, confguring Universal
and Heavy Forwarders, validating data integrity, and achieving near complete coverage of
critical assets.
• Updated 20 detection use cases aligned with MITRE ATT&CK techniques, incorporating
phishing, credential abuse, and lateral movement, enhancing coverage of emerging threats.
• Performed log health analysis, resolved ingestion latency issues, optimized license usage,
and enforced data retention policies, reducing storage costs by 15%.

• Diagnosed and resolved complex network security incidents involving Palo Alto NGFW,
minimizing threat exposure across client environments while maintaining high availability
confgurations.
• Analyzed frewall logs, trafc patterns, and IDS/IPS alerts to identify malicious activity,
lateral movement, and policy violations - triaging threats in real time.
• Confgured Palo Alto High Availability (HA), URL fltering, and VPN via GlobalProtect for
enterprise client environments.
• Monitored security dashboards for suspicious trafc anomalies, packet irregularities, and
unauthorized access attempts using TCP/IP and protocol analysis.
• Documented all incident investigations, troubleshooting steps, and resolutions in ticket
ing system; communicated risk fndings and remediation recommendations to non tech
nical stakeholders.
• Provided Tier 2 technical support for Palo Alto NGFW customers, resolving network secu
rity incidents and providing PCNSE level guidance on frewall policy and threat prevention
confguration.
• Performed packet analysis, TCP/IP forensics, and IDS/IPS log review to identify threats and
policy violations across diverse enterprise client environments.

Monitor and inspect production processes to ensure compliance with quality specifications

Conduct root cause analysis and corrective action (CAPA) for product defects or process failures.

Collaborate with production, engineering, and supply chain teams to resolve quality issues
Maintain and update quality documentation, including SOPs, work instructions, and inspection reports.

Analyze quality data and generate reports on defect trends, process performance, and KPIs

Key Responsibilities:

Responding to customer inquiries via phone, email, chat, or social media
Troubleshooting problems and providing clear, effective solutions
Handling complaints in a calm and professional manner
Escalating complex issues to the appropriate departments
Keeping detailed records of customer interactions
Following up to ensure issues are fully resolved
Providing product or service information and guidance

Important Skills:

Strong communication and active listening skills
Problem-solving and critical thinking abilities
Patience and empathy when dealing with customers
Time management and multitasking
Familiarity with customer service software (like CRM systems)
Ability to stay calm under pressure