MOHAMMED VIQUAR UDDIN

ACHIEVEMENTS:
•Achieved 100% quality and productivity for one quarter by processing different type of alerts within TAT.
•Provided training to customer screening and payment screening teams on updates regarding the process.

RESPONSIBILITIES:
•Expert in customer screening, payment screening, transaction monitoring, Sanctions, PEP’s investigation.
•Expert in customer due diligence (CDD), enhanced due diligence (EDD) using Firco Trust, Firco continuity, Norkom, T24, document management system (DMS), acuity & world check applications.
•Worked as consultant on firco soft products for sanctions compliance and payment screening.
•Prepared daily MIS report for processed alerts by customer screening team and provided status of newly generated BAU alerts in firco trust application to team manager and head of compliance.
•Investigated different type of alerts such as sanctions, Group exists, PEP’s, country screening & frauds.
•Reviewed alerts processed by analysts of customer and payment screening teams and verified for completeness and if required than probed for further due diligence.
•Coordinated with different teams including business on customer issue’s pertaining to onboarding and payments.
•Escalated sanctions and firco soft key (true hits) cases to Level 3 for further review and disposition.
•Reviewed and investigated sanctions hold cases across EMEA screening firco soft for middle east Region.
•Expert in investigating corporate clients along with firco soft key alerts using payit and fab mobile application.
•Ensured banks standards related to anti-money laundering are effectively implemented and followed by staff.

ACHIEVEMENTS:
•Promoted as subject matter expert (SME) for giving training to new joiner’s, relationship manager’s, call center executives, customer’s and performed UAT testing for cash products and onboarding process.
•Received certificate of appreciation for migrating 18000 corporate customers from eADIB to ADIB direct portal and resolved internet banking, view, transaction related and workflow issues.

RESPONSIBILITIES:
•Expert in Cash management, Liquidity Management, Internet banking issues, Data migration & UAT testing.
•Expert in validating UAE-WPS, Bulk Upload, bill payments, swift payments using Intellect CBX application.
•Expert in verifying and approving client onboarding account opening forms received from different teams.
•Expert in verifying and approving the documentation prepared according to the onboarding process checklist.
•Expert in verifying and approving onboarding request pertaining to low and medium risk customers.
•Expert in testing data in UAT environment before migrating the customer data in production using intellect application.
•Expert in Onboarding corporate and retail customers in testing environment and perform end to end testing using different payment options like online banking, DDS and ICCS using Intellect application.
•Expert in testing and validating different channels for banking transactions for making payments.
•Expert in defect logging wherever applicable while testing the application using HPQC ALM tool.
•Expert in functional domain such as Retail and Corporate banking, Operational limits, loans and liabilities, Islamic Banking payments (ACH/DDS), Current & Savings accounts using Intellect CBX application.
•Knowledge of software testing life cycle and different testing types and familiar with the process for defect logging.
•Provided support to business team and tested various types of transactions using payments and cheques.
•Expert in on boarding view only & payment corporate customers with multiple accounts & roles.
•Expert in implementation of simple and complex work flows for corporate GTB clients.
•Expert in providing the user entitlements along with implementation of business work flows for GTB clients.
•Expert in validating sweep transactions between control and contra accounts and generating reports.
•Expert in direct debit service and virtual accounts for collection and receivable product and generating reports.
•Expert in validating payments using local payment system (core banking-Ethic), Payment V5 & Swift application for global transactions.
•Coordinated with different teams for pending and declined payments and provide report to the manager.
•Expert in mentoring and training team members, new clients and department heads for product training.
•Reviewing and approving the medium risk cases as per delegation of authority in sig cap application.
•Ensured account opening forms have been completed adequately after being verified by respective relationship manager followed by sales support and product teams.
•Ensured all the required documentation has been collected in line with the applicable internal checklists.
•Expert in migrating customers from eADIB to ADIB direct banking application for cash & trade payments.
•Expert in extracting daily reports related to transactions, charges, customer login issues from Intellect CBX.

ACHIEVEMENTS:
•Promoted to team leader after achieving 100% quality and productivity which was maintained for 12 months by processing different type of alerts.
•Joined as Senior Analyst, assisted the team members to achieve 100% quality and productivity by processing various types of alerts and also helped organization in service level agreement.

RESPONSIBILITIES:
•Lead a team of 30 executives efficiently in order to achieve 100% customer service in the team.
•Maintained attrition control & shrinkage along with achieving performance appraisal metrics of the team.
•Prepared monthly performance review of the employees for the Annual performance appraisal.
•Attended weekly call calibration with the quality team on process updates & quality feed backs.
•Achieved 100% quality and 100% productivity in processing alerts and avoided escalations.
•Expert in anti-money laundering (AML), fraud analysis & global transaction monitoring.
•Expert in transaction monitoring & know your customer (KYC) details for global customers using customer due diligence (CDD) & enhanced due diligence (EDD).
•Acquired knowledge about Bank secrecy act (BSA), USA PATRIOT act, FATCA & other regulators.
•Acquired knowledge about sanctioned individuals, entities, vessels, countries & validating PEP records.
•Conducted RCA (Route Cause Analysis) on errors marked for the team by the Audit/ QA Team.
•Proficient in customer screening SCDM - Norkom technologies, Oracle watch list Screening (OWS), NICE actimize, Alert review system (ARS) & CRM applications.

ACHIEVEMENTS:
•Received Customer First Award for the financial year 2013-14 for providing quality service to the customers.
•Silver medal for booking foreign currency fixed deposit (FCNR) for an amount of 1, 50, 000 USD.
•Bronze medal for booking fixed deposit for an amount of 23 crores in a single month.

RESPONSIBILITIES:
•Lead a team of 25 customer support executive’s & coached them on regular basis.
•Maintained shrinkage & attrition control along with achieving performance appraisal metrics of the team.
•Conducted performance appraisals on yearly basis in the team to facilitate performance management.
•Managed capacity planning for the executives & also arranged replacements in order to maintain SLA’s.
•Answered incoming & made outbound calls to international customers & resolving all customer queries.
•Excellent knowledge of core banking systems Finacle, CRM, TSYS CTL Prime applications.
•Core expertise in Issuing and acquiring card cycle for visa & master cards.
•Expert in TSYS CTL prime card level, people level & account level details.
•Expert in TSYS CTL prime billing cycle modifications of both master & visa credit cards.
•Expert in handling TSYS CTL prime reward points transactions and reward points handling charges.
•Expert in handling TSYS CTL prime customer queries related to card replacement & card status details.
•Expert in resolving TSYS CTL prime queries related to credit limit, available credit limit & cash limits.
•Expert in escalation handling related to emi offers, unbilled transactions & reversals on credit cards.
•Acquired knowledge about Retail Banking, Inward & Outward Remittance, Credit Cards & BRD process.

RESPONSIBILITIES:
Worked as customer support relationship manager to all the NRI (USA, UK, SEA & Gulf) customers.
Responsible for handling the sales of bank products(NRE, NRO & FCNR Fixed Deposits, Credit Cards, Mutual Funds, Life Insurance) to all customers.