System Administrator
Reconnect Community Health Services
Total years of experience :15 years, 8 Months
Support Windows Server 2012 R2
•Access management using Active Directory Group Policy/DNS/DHCP
•Support with deployment of IT infrastructure systems and application upgrades.
•Responsible for all servers related work related issues
•Participate in system installation, upgrading migration and patch
•management
•Responsible for security policy and virus protection
•Patch Management through WSUS
•Document, maintain and improve standards, processes and best practices.
•Participate in the evaluation of new technology
•Vendor Management and Purchase of equipment
•Ensure services provided by external parties meet desired outcomes and service levels. Regularly reviews vendor deliverables and recommends continuous improvements to systems and processes.
Analyzing and Approving Change request for Retail and Wealth Management Technologies complying with CIBC Enterprising Change Management Process and guidelines.
•Interfacing with different project managers, requester, change owners and directors for outstanding issues and documents and training end users on CIBC Enterprise Change Management Process
•Follow up with Change Requesters, Owners, Senior Project Managers and directors, senior directors for ensuring change management internal processes are strictly adhered to within stipulated time line, strict Compliance with approved process and guidelines in regards to Impact/Cross impact, risk and outage and change windows
•Approving master change record for projects ensuring that all associated child change tickets are completed successfully and closed.
•Analyze different testing documents like User Acceptance Test (UAT), Systems Integration Test (SIT) Development Test for completeness and sign off
•Participate /Host CIBC Change Advisory Board (CAB), Technical Advisory Board (TAB) and participate in Enterprise Change Meetings (ECAB) and updating service now RFCs and client requests and interfacing different stake holders for the change tickets.
•Use Service NOW to update request for Change and approve changes
•Use Share point 2010 for updating documentation and communication.
Support and manage Active Directory Windows Servers2008 R2/ 2012 R2/ DNS/DHCP/WINs in a multi-client environment supporting installation and configuration, Active Directory and Group Policy, file, print, and web services, remote access, applications, troubleshooting, performance optimization
•Perform hardware/OS Troubleshooting/diagnostics as part of Incident/Problem management
•Assigning rights, Permission and access, Creating, suspending / deleting security accounts in Active Directory
•Support Exchange Server: Created user account, allocating space, creating distribution lists & modifying ac.
•Support different variants of Servers and Desktops/Laptops in deskside, Responsible for the asset and refresh lifecycle of endpoint hardware and software
•Monitoring the system through SCOM and respond to any security concerns and review system applications and security related logs.
•Responsible for the identity and access management through Active Directory
•Patch Management through WSUS
•Installation configurations different customized applications THROUGH SCCM
•Entered and managed customer support and service requests in the IT service management tracking system REMEDY and ensured all assigned tickets are resolved in a timely and efficient fashion
•Updated and developed technical documentation: MOP/SOP
Manage and Support Windows Servers 2008R2/ 2012/Active Directory/Group Policies
•Assigning rights, Permission and access, Creating, suspending deleting security accounts in Active Directory
•Perform hardware/OS Troubleshooting/diagnostics as part of Incident/Problem management
•Monitoring the system through SCOM and respond to any security concerns and review system applications and security related logs.
•Proactively manage the performance and optimized servers
•Installation and configurations of workstations and laptops : Complete Life Cycle
•Backup and restoral through Symantec Backups Executive 12.0.
•Patch Management through WSUS
•Deployment of Applications through SCCM
•Support Centralized Anti-Virus application Symantec End Point Encryption and Protection
•Work with vendors, internal and external clients to ensure the timely resolution of all hardware and software and applications related issues as per service level agreements
•Track all the issues through Service Now tracking and ticketing system.
•Ensure that all troubleshooting steps are documented and stored in corporate document vault: SharePoint
Support of Windows 2008/2012 servers.
•Administration of third party applications running on the Microsoft server platform.
•Assigning rights, Permission and access, Creating, suspending and deleting security accounts in Active Directory
•Exchange Server user account creation modification and deletion
•Installation and Configurations and troubleshooting of Windows XP/7/8/ TCP/IP DHCP Configurations and Troubleshooting.
•Patch Management through WSUS
•Deployment of OS and applications through SCCM
• Implement and schedule software upgrades, firmware upgrades, server builds, and other operational activities
•Track and log all the trouble ticket into Service Now tracking and ticketing system.
•Prime for Vendor Hardware Purchase and Inventory Management
•Updating MOPs and maintained policies and documentation for disaster recovery, backups in Share point Document Vault.
Responsible for the administration and support of 2003/2008/2012 servers.
•Administration of third party applications running on the Microsoft server platform.
•Provide technical recommendations and problem resolution.
•Build, configure, maintain and monitor server hardware as well as track inventory.
•Document procedures, technical escalations, performance reports, problem determination and update ticketing system(Remedy)
•Create and Update documentation (MOP) for troubleshooting steps, backup, storage and networking and stored in document vault: SharePoint
System Administration of multiple Windows platforms 2003/2008/SQL Server/ Web Servers(IIS)
•Active Directory administration: Users and Groups administration, Group Policies, Permission delegation.
•Basic installation and configuration of Virtual servers(VMware 4.5) and supporting transitions in to operations;
•Assist Integration teams in all phases of Projects;
•Perform system tuning activities
•Ensure all documentation for the systems run books are created & updated;
•Make recommendations to improve health of systems;
•Participate in various projects and work orders as assigned, complete assigned tasks on time;
•Provide on-call support as scheduled;
•Coordinate service calls and requests with team members where necessary;
•Respond to incident tickets and provide updates in a timely manner;
•Deployment planning of server upgrades and new implementations
•2nd level support for all desktop issues
•Ownership of change management documentation
•Cross organization communications
•Creating and maintaining technical documentation.
•Daily management/maintenance/monitoring of server environment SHAREPOINT : Used SharePoint Server as a document vault and centralized information site for the team
courses: ITIL Foundation Certificate V3 Skills Soft Technologies •LEAN SIX SIGMA Certification Bell Canada •Graduate Bell Canada OPS College Bell Canada •Microsoft Certified Systems Engineer (MCSE) - Microsoft •Microsoft Certified Systems Administrator(MCSA) Microsoft •Microsoft Certified Professional(MCP) Microsoft •Micro Computer Business Applications Ryerson University
Graduate in Political Science and International Relations