mohammed yakub feroz

Receiving and reviewing incoming travel orders, meet and assist orders
and miscellaneous travel requests of VIP Clients like VP, President, &
CEO.Effectively executing travel policies and proceduresCommunicates all flying regulations to associate to ensure proper
information is distributed Coordinated all group travel to ensure appropriate resources such as
transportation, hotel, etc. were in place to provide the best service to the
customer and to also take advantage of group reservation discounts
where applicable.Constantly working to increase sales to hit targets & ensure profitability
of the Company.Overseeing the recruitment, selection and retention of staff as well as
payroll matters and staff training.Communicating with travel consultants and providing encouragement,
assistance and adviceDealing with disciplinary matters and customer’s matters and customer
complaints.Establish Development Plans for front line staff.Implement strategies to sell products or services.Build new customer base to maximize sales.Retain existing customers by providing prompt customer services.Increasing market share by contracting, negotiating and retaining
customers Supervise and oversee the maintenance of customer databases.Supervise accounts receivables team in collecting balances.Analyze reports and prepare sales documents.Analyze competitor pricing proposals and sales strategies.Visit customers to generate sales lead.Keep current, and communicate to others, changes, processes and
procedures.Support team by ensuring reviews are conducted, or contributed to, for
team members in accordance with corporate standards and within the
stipulated time limit.Encourage team members and peers to come-up with great ideas and
generate Service Improvement Feedback.Responsible for developing Al Rawabi Travels since its inception.Handle the duties of the Branch Manager during his absence.Implementing the Top Management directives, objectives, and visionsAscertain application of corporate identity, branding, and quality
standards strictly in all forms throughout the companyLiaise with Group head-office units on major issues serving the overall
company interest.Communicate clearly and regularly with sub-ordinates and higher
management to establish stronger ties, information transparency, and
increase awareness of all developing matters at all levels.Strategic Thinking, Anticipating needs of employees and respond proactively
at all times, exhibits effective problem-solving skills. Displays
sound judgmentSales and Marketing Assistance, Researched market to establish new
strategies - Cooperated with sales departments in conducting
promotional activities to boost sales process.Analyze previous sales figures to establish and fix future sales target and
initiatives.Reviewed sales report and monitored individual performances
accordingly, ensuring individual targets are met.

Worked as a corporate senior consultant and organizing travel
arrangements for all the clients (corporate & walk in). Specialized in arranging accommodation in various parts of the world.
Always advising the client about various destinations & arranging the accommodation as per their needs & ensuring a quality reservation
service and developing new corporate clients. Visited potential customers for new business opportunities. Provided new potential customers/clients with quotations Build and maintained strong relationships with internal and external
clients to ensure proper messaging of company beliefs and service
offerings..
Generated and Served Corporate clients like, Aramex KSA, Altuwarqi
Groups of companies, Dossary Hospital, CTSAR, Flour Arabia, Saudi
Pack, Al-Babtain, B2b Four ways Travel and some CWT client in other
stations like Dubai, Kuwait, in exceptional cases.

Communication - Dealt with internal and external customers at all
levels via telephone and email, to ensure successful communication via
actively listening and probing questions.
Problem Solving - Resolving in-depth queries in a methodical manner
independently and with internal and external business partners to find
appropriate resolutions, efficiencies and high level of quality.
Shown dedication and commitment to handle the maximum number of
telephone call and passengers whilst at all times carefully following all
company procedures and regulations to achieve the highest possible
quality of reservations and ticketing service.
Reviewed sales report and monitored individual performances
accordingly, ensuring individual targets are met. Analyze previous sales figures to establish and fix future sales target and
initiatives.
Sales and Marketing Assistance, Researched market to establish new
strategies - Cooperated with sales departments in conducting
promotional activities to boost sales process.
Communicate clearly and regularly with sub-ordinates and higher
management to establish stronger ties, information transparency, and
increase awareness of all developing matters at all levels.

Developed good working relations with clients
Developed and managed corporate and Leisure portfolio of customers
seeking cost-effective knowledgeable travel consultation specifically in
the areas of flight arrangements, Outbound tours, Hotels, Car Rentals,
and excursions Negotiated wholesale or group travel fares to attract more business.
Specialized in discounts travel packages for Corporate and Retail clients.
Receive queued travel requests and verify them.
Review and verify travel requests to ensure conformity with applicable
rules. Handling all types of travel and accommodation requests. Managed all requests in an efficient and timely manner.
Dealt with occurring travel problems, complaints or refunds.
Advise staff on special daily subsistence rates wherever available.
Complete quotation forms and forward to the relevant authorities.
Check on irregularities on invoices e.g. work out cost-saving itineraries
and flight connections.
Handle hotel-booking queries. And all types Holidays Packages
Keep records of tickets issued, Hotels, Tour Packages.
Assisting in controlling cash-flow to ensure that the daily sales report is
closed on time on a daily basis.
Server customers in the Medical and transportation industry.
Assisted all passengers professionally and quickly at the reservations
counter to minimize customers waiting time on a daily basis. Maximize
use of QR network. Refer more complex cases to reservations supervisor.
Issuance of tickets and quoted correct fares and tariffs, to maximize
customer satisfaction and minimize customer complaints on a daily
basis.
Performed a detailed daily flight firming check to maximize flight
utilization and reduce ‘no-shows' on a daily basis.
Maintained database of customers Advise of changes in flight plan or to cancel or confirm reservations
Calculate and process ticket for refund through the station finance
department.

Ensured perfect services to customers
Issuance of Air Tickets.
Managing Tour, Holiday packages Outbound Tours, executive, Leisure
Worked as an Outbound Tours and Sales Executive promoting &
organizing travel arrangements for all the clients (corporate & walk in)
Specialized in Accommodation in Various parts of the world. Always
advising the client about various destinations & arranging the
accommodation as per their needs & ensuring a quality reservation
service.

Handle hotel-booking queries. And all types Holidays Packages

Keep records of tickets issued, Hotels, Tour Packages

Visiting to corporate clients on weekly bases
Leasing with Overseas Tour Operators on Reservations of Hotels,
Confirmations & reconfirmation of the bookings.
Handling enquiries of potential customers and compiling outbound tour
packages on request. Keeping a track of production on weekly & monthly
basis.
Keeping self-update from Foreign Tour Operators with all respective
updates with regards to the ever-changing hotel rates and market
situation
Functional Responsibility
Carefully developing good, close business relationships with the clients &
suppliers.

Dealt with occurring travel problems, complaints or refunds.

ADDITIONAL RESPONSIBILITIES
Day to day correspondence in promoting the new destinations.
Visa Formalities for all the clients.
Aware of systems like GTA, DOTW, Kuoni, White Sands (UAE) & Holidays
system booking.
Scheduling the client’s itinerary as per the request of the clients.
Coordination with various tours operators as well as direct suppliers for
Individual as well as group bookings.

Execute the commitments made to the clients.
Routing communication with Airline office tours, Operators & Customers
Experience of corporate sales of Outbound and Domestic MICE
(Meetings, Incentives, Conferences & Events)/ Group Desk

Monitor queues, issues E-tickets and assists as required.
Handle critical situations with ease.
TODs; Ensure ticket stock correctly logged, stocked, stored and all
material properly stocked and displayed; Ensure telephone enquiries are
answered within 3 rings; Sell up on 30% of sales opportunities.