Application Support System Senior Analyst
Tamkeen Technologies
مجموع سنوات الخبرة :18 years, 9 أشهر
• Maintain and support the production applications 24*7 to ensure healthy system status.
• Solve log and report production problems in timely manner to ensure users and management updates with production problems.
• Handle and prioritize trouble tickets (TT) and requests of system users to ensure TTs are solved within their relevant service level agreements (SLAs).
• Manage all application administrative functions.
• Implement system updates as per the change management process to ensure proper implementation for fixed and new deployment are timely and accurately deployed to production
• Postproduction testing and successful implementation of the applied changes to ensure healthy change implementations.
• Develop workarounds and propose long term Solutions for production problems where applicable to ensure minimum impact on the business for known system problems.
• Follow up with Application Development and vendors on open issues in the production applications to ensure timely fix implementations.
• Manage applications users' privileges & Access (through Access Management process) to ensure systems security.
• Develop/implement health checks for production problems to ensure proper operation and on-time alerting.
• Provide consulting to system users to work out business complex scenarios to maximize user awareness and proper system usage.
• Analyze repetitive problems, try to find temporary solutions and escalate to the development team or vendor for permanent fix to minimize business impact for chronic problems.
• Direct users to official channels for reporting issues.
• Ensure applications changes are followed by the Change Management Process.
• Full compliance with IT Security Policy.
• Assure of customer data and production information confidentiality.
• Accepts responsibility for outcomes of one's work; with focus on accurate high-quality operations daily routine, processes and workflows.
1. Confirm access to Central Administration site
2. Check Timer Job service is running
3. Check User Profile import complete successfully
4. Check SharePoint site availability
5. Review/Check SharePoint diagnostic logs
6. Review SharePoint Health Analyzer
7. Review SharePoint Health Reports in Central Administration
8. Check all SharePoint Service Applications are started
9. Check SharePoint daily backup logs and respond to warnings or failures generated during the backup operation.
10. Check all Servers in farm are "alive"
11. Check Event Viewer for new and/or recurring events (Application)
12. Check Event Viewer for new and/or recurring events (System)
13. Check Server Disk health/performance
14. Check Disks that host:
15. Disks with transaction logs Disks with queues (trace log) Other disks
16. Check and record free space on all SharePoint Server drives
17. Check for processes consuming too much memory
18. Check sufficient storage exists for SharePoint backups on backup server (storage)
19. Check Application Pools are started
20. Check IIS sites are started
21. Check whether the application pools have enough memory.
22. Check Full/Differential SQL backup status
23. Check sufficient storage exists for database files/transaction logs on SQL Server
24. Check that all required SQL Server services are running
25. Check Performance monitoring statistics
26. Install and configure SharePoint infrastructure.
27. Assist with evaluating new SharePoint technologies and recommend best-practice solutions
28. Troubleshoot functional and technical incidents occurring within SharePoint
29. Create, configure and customize Web Application, Team Sites including Site Collection, Lists, Document Libraries, Content Types, and Custom Lists.
30. Technical support of InfoPath forms, including communicating the location of form libraries, their purpose and workflows.
• Implementing high quality, scalable and extendable SharePoint solutions.
• Awareness of migration and implementation plans that address both tactical and strategic needs.
• Testing and implementing solutions in a SharePoint environment.
• Taking directions from management in implementing solutions.
• Unit testing for all assigned deliverables.
• Will work from high level requirements through detailed specifications, prototype, software deployment and administration.
• Analyze technologies, technical processes and/or functions, document findings, identify areas for improvement and create specifications and implement.
• Install and configure SharePoint infrastructure.
• Plan, design and implement SharePoint security including, but not limited to, authentication, security roles, user groups, audiences, and item level security.
• Plan, design and implement SharePoint data protection, backup and recovery.
• Assist with evaluating new SharePoint technologies and recommend best-practice solutions
• Troubleshoot functional and technical incidents occurring within SharePoint
• Plan and design improvements to SharePoint performance as directed.
• Perform corrective SharePoint administration, configuration and maintenance as required.
• Create documentation for any function performed under any competency as directed.
• Plan, design, implement and modify navigational and aesthetic changes to SharePoint pages as directed.
• Ensure solutions require minimal training to the end user while maintaining high reliability and usability.
• Plan and execute SharePoint end user training.
1- Install and configure SharePoint infrastructure.
2- Plan, design and implement SharePoint security including, but not limited to, authentication, security roles, user groups, audiences, and item level security.
3- Plan, design and implement SharePoint data protection, backup and recovery.
4- Assist with evaluating new SharePoint technologies and recommend best-practice solutions
5- Troubleshoot functional and technical incidents occurring within SharePoint
6- Plan and design improvements to SharePoint performance as directed.
7- Perform corrective SharePoint administration, configuration and maintenance as required.
8- Create documentation for any function performed under any competency as directed.
9- Ensure solutions require minimal training to the end user while maintaining high reliability and usability.
10- Plan and execute SharePoint end user training.
11- Maintain technical documentation that supports the systems
12- MOL Deployment Production Servers (E-Services & Manpower) @ Daily
13- Archiving IIS Logs & Resolving Low Disk Spaces issues on System partition for test, Stage, Development & Production Servers @ Weekly.
14- Create, configure and customize Web Application, Team Sites including Site Collection, Lists, Document Libraries, Content Types, and Custom Lists.
15- Technical support of Info Path forms, including communicating the location of form libraries, their purpose and workflows.
- Extensive experience in SharePoint Installation, Configuration, Deployment Planning, Content Management, InfoPath Forms management, Web Part deployment, site definitions, features, Enterprise Search, defining Windows Workflow Foundation workflows.
- Working Experience in Business Automation and workflows using SharePoint Designer 2010 and 2013.
- Experience creating and implementing SharePoint portals/sites to meet the company’s business/data needs.
- Create, configure and customize Web Application, Team Sites including Site Collection, Lists, Document Libraries, Content Types, and Custom Lists.
- Proficiency developing and supporting MS Office, SharePoint sites and applications (InfoPath, Forms Services, Excel Services, Search, Business Data Catalog, and Web Services).
- Define Enterprise Solutions Architecture to align Corporate Intranet, Extranet and Internet goals using the SharePoint technology.
- Technical support of InfoPath forms, including communicating the location of form libraries, their purpose and workflows.
- Maintaining the health of the SharePoint environment including backup and restore, and monitor and analyzing overall operations and performance.
- Managed SharePoint backup & restore - individual sites, databases, farm level.
- Installed and configured SharePoint in multiple environments (testing, production). Involved in all phases of implementation including requirements gathering, design, testing, deployment, and training.
- Deploying and managing SharePoint applications including web applications, site collections, and Web Parts and SharePoint solutions environments.
- Worked with developers to integrate Single Sign-on Custom Applications & Web Services.
- Good Knowledge how to use Object Server Model & Builder Query to build & get data from Active Directory Synchronization using User Profile.
- Including high availability models for SQL, such as Windows Clustering, DB Mirroring.
- Installed and configured SharePoint in multiple environments (development, testing, production). Involved in all phases of implementation including requirements gathering, design, development, testing, deployment, and training.
- maintaining shared service providers and ensuring environmental support for InfoPath forms and Excel Services.
- Designed and developed InfoPath forms with workflows, web services, calculations and data validation rules.
- Deployed web parts & solutions in SharePoint environment.
- Implemented change control processes for solution deployments.
- Worked on defining Enterprise Search.
- Managed SharePoint backup & restore - individual sites, databases, farm level.
- Worked with developers to integrate Single Sign-on Custom Applications & Web Services.
- Configured IIS SSL Certificates for web applications behind load balancer.
- I was working as a Technical Support Engineer & Support Customer care 24/7 & SLA KPI’s.
- Develop and execute test plans for complete software solutions.
- Develop and execute different manual and automated testing to ensure product is up to the standards of quality.
- Perform all aspects of verification and validation in all the software development phases.
- Design and builds system tests such as automated testing or performance testing.
I was working as an instructor for diploma of computer programming, in Ahmed Bin Hanbal Institute for comp & Tech, under the supervision of general organization for technical and Vocational Training corporation.
- I was working as an IT Engineer in Elshorouk Academy (Network Engineer).
- I Provide leadership and management of the network infrastructure support team.
- Perform the administration and troubleshooting for the company's LAN/WAN.
- Analyze current network setup and make any needed adjustments that would lead to higher network availability.
- Implement network security system. - Supervise the internal network operation and troubleshooting to ensure the continuity of services offered to employees.
- Implement control and auditing mechanisms.
Master of Science in Information and Communication Technology, (ICT).
Computer Sciences