Sr. Customer Service & Corporate Sales Supervisor
Sixt rent a car
مجموع سنوات الخبرة :7 years, 5 أشهر
• Analyzed statistics and other data to determine the level of customer service performance achieved by the team and provided them the resources needed to reach their goals.
• Recorded employee attendance, personal and vacation time and reported all leaves of absence to the benefits department on a monthly basis.
• Trained and coached team of 4 representatives to deliver high standard of customer service.
• Managed call volumes and maintaining Service Level Agreements by making sure all reps were available and ready to take calls.
• Coordinated bi-weekly conference calls with program managers to discuss and identify possible trends that may impact call center service levels.
• Worked proactively with management team and maintained awareness of upcoming events.
• Completed voluntary customer service supervisor training to identify and understand different personalities within a team of representatives.
• Attending the customer
• Offer, discuss and convince the customer with our goods.
• Delivering the vehicle (opening the rental agreement- check the vehicle- collect the payment- invoicing and receipting).
• Arranging the replacements and coordinating for car collection.
• Follow up for payment, traffic violation and vehicle registration renewal.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. • Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as needed.
Computers, multimedia, software, electronic communication, the web, and other information technologies