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Mohammed Zaki, Business Development / Social Media Manager.

Mohammed Zaki

Business Development / Social Media Manager.·Arabian House

Thailand

Bachelor's degree, Human Resources / Marketing

Work experience

Total years of experience: 15 years, 9 months

Business Development / Social Media Manager.

August 2024 - Present

Arabian House

Tak, Thailand

August 2024 - Present

• Spearheaded the development and execution of comprehensive social media strategies to enhance brand visibility and drive customer engagement.

• Curated and managed high-quality content across multiple platforms, while diligently monitoring channels and analyzing performance metrics to refine strategies and optimize results.

• Proactively researched and adapted to the latest social media trends and tools, ensuring maximum outreach and effectiveness in campaigns.

• Collaborated cross-functionally to align marketing initiatives with sales goals, contributing to overall business growth and customer acquisition.

• Utilized data-driven insights to inform decision-making, resulting in improved campaign performance and increased ROI.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Community Services

Business Development Executive / Senior Customer Service

June 2020 - August 2024

Excellence Driving Centre

Dubai, United Arab Emirates

June 2020 - August 2024

• Cultivated and strengthened relationships with corporate clients, driving sustained sales growth and customer loyalty.

• Developed and implemented innovative sales and marketing strategies, leveraging cold calling, networking, and referrals to generate high-quality leads.

• Drove significant revenue growth, achieving exceptional results year-over-year.

• Provided mentorship to junior sales representatives, enhancing their technical expertise and customer engagement skills.

• Conducted comprehensive sales data analysis, delivering actionable insights to senior management for strategic decision-making.

• Recognized as a top performer, consistently ranking among the top sales executives in the organization.

Company industry:
Training & Education Center
Job role:
Consulting

Branch In-Charge / Office Administrator / Senior Customer Service

September 2012 - April 2020

Galadari Motor Driving Centre

Dubai, United Arab Emirates

September 2012 - April 2020

• Spearheaded documentation processes for RTA driving license registrations, ensuring compliance and efficiency.
• Enhanced operational productivity by leveraging MS Office, GAT, and RTA E-Traffic App to streamline workflows.
• Fostered strong customer relationships by addressing inquiries through diverse communication channels, improving satisfaction rates.
• Conducted thorough verification of visa, passport, and Emirates ID data, maintaining meticulous personnel records to support business operations.
• Developed strategic insights from customer interactions to inform marketing and sales initiatives, driving growth opportunities.
• Collaborated with cross-functional teams to align administrative functions with sales and business development goals.

Company industry:
Training & Education Center
Job role:
Consulting

Human Resources Assistant

February 2011 - August 2012

Ibm Daksh

Bengaluru, India

February 2011 - August 2012

•Collaborated with cross-functional teams to identify staffing requirements, enhancing recruitment strategies to attract top talent.

•Streamlined onboarding processes, improving efficiency in biometric data collection and access provisioning, resulting in quicker integration of new hires.

•Organized and executed business events and meetings, fostering relationships that drive sales and enhance brand visibility.

•Maintained effective communication with candidates and managed job portals, ensuring a positive candidate experience that reflects the company's values and culture.

•Leveraged social media platforms to promote company events and initiatives, increasing engagement and brand awareness within target markets.

Company industry:
Business Support Services
Job role:
Information Technology

Human Resources Administrator

July 2010 - December 2010

Allsec Technologies

Bengaluru, India

July 2010 - December 2010

•Organized and facilitated team meetings and events to enhance collaboration and productivity.

•Managed and updated employee records, ensuring compliance and accuracy in documentation.

•Contributed to recruitment efforts by crafting compelling job advertisements and effectively screening candidates.

•Collaborated with the HR Manager on payroll processing and streamlined administrative tasks to improve efficiency.

•Leveraged strong communication skills to foster relationships with team members and stakeholders, driving engagement and motivation.

•Utilized social media platforms to promote company culture and job openings, enhancing brand visibility and attracting top talent.

Company industry:
Administration Support Services
Job role:
Customer Service and Call Center

Education

Vivekananda Institute of Management & Technology, Gulbarga University.

September 2010

September 2010

Bachelor's degree, Human Resources / Marketing

India

GPA (percentage): 61%

GPA (percentage): 61%

The elective on Human Resources and Marketing examines how effective people management enhances marketing strategies. Students learn about talent acquisition, employee engagement, and consumer behavior. Through discussions and projects, they develop skills in communication and teamwork, aligning HR practices with marketing goals for improved business outcomes.
View attachment

Skills

Emotional Intelligence
Expert
Emotional Intelligence
Expert
Business Process Improvement
Expert
Business Process Improvement
Expert
Negotiation
Expert
Negotiation
Expert
Critical Thinking
Expert
Critical Thinking
Expert
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Expert
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Expert
Strategic Prospecting & Lead Generation
Intermediate
Strategic Prospecting & Lead Generation
Intermediate
Relationship Building & Client Management
Intermediate
Relationship Building & Client Management
Intermediate
Sales & Commercial Acumen
Intermediate
Sales & Commercial Acumen
Intermediate
Leadership & team management
Intermediate
Leadership & team management
Intermediate
Data-driven decision-making
Intermediate
Data-driven decision-making
Intermediate

Languages

English

Expert

Arabic

Intermediate

Kannada

Intermediate

Urdu

Expert

Hindi

Expert

Training and Certifications

Certifications
Best Performance, Sincerity, Dedicated Services & Professionalism Attitude

Training
Introduction to CRM With HubSpot.,
Coursera
May 2026
Show credentials
Customer Service Skills
ExecuTrain. Dubai, U.A.E
Oct 2013
Show credentials
Awareness Training For ISO 9001 AND ISO14001 AND OHSAS 18001
AARKAYS BIZ SOLUTIONS FZE DUBAI Show credentials

Hobbies and interests

Playing Snooker.