Telecommunication engineer
Motorola Solutions
مجموع سنوات الخبرة :13 years, 5 أشهر
Perform Site surveys and write site survey reports
Perform Inventories
Perform MSO and RF Site Installations (ASTRO/P25), commissioning and testing according to the design provided by the Systems Engineer.
Perform network integration activities in the field.
Configuration of Extrem Switch L3, HP switch, GGM router...
Interface with Sub-contractors during site installation phase.
Manage 3rd party work acceptance
Support FAT (Factory Acceptance Tests) when required.
Perform Field Site acceptance Tests (FSAT) in the field with the customer
Interface with ESSC (European System Support Centre) for field issue troubleshooting upon resolution.
Open C3 cases as required in the field and maintain ownership of the case until closure
Work with the CSM (Customer Service Manager) to provide technical support for systems in support phase when required.
Work with the Motorola FPM (Field Project Manager) for day-by-day task assignment and coordination.
Provide weekly reports on progress of the projects and issues discovered in the field.
Preparing HLD and LLD for RNC and BSC after negotiation with Customer Interfaces.
Preparing Implementation solutions, HLD and LLD for IUCS, IUPS, IUb, Abis, A and GB over IP migration.
MOCN feature activation and troubleshooting.
UMTS expansion to 2 carrier, 3carrier, expansion U2100 and U900.
2G expansion, add Gcell, add TRX, ….
BSC/RNC Commissioning, Integration, Troubleshooting and test acceptance.
A TDM to A IP, Gb TDM to Gb IP…..
IP Plann Preparation, and 2G/3G/4G design.
LTE FDD/TDD EnodeB integration and troubleshooting.
Fault Management: Alarm handling and clearance, Troubleshooting Interface packet losses.
Configuration Management: RF WO execution which include neighbours definition, optimisation parameter changes, LAC/RAC/URA modifications, PSC changes, sector addition/deletion.
License Management: Download and activation of new licenses in different nodes.
Other Tasks: Link augmentation (Iu Interface expansion/migration), Handling customer complaints, IP/VLAN changes in sites.
Planning and scheduling of the regular ground Station maintenance activities within ongoing operational constraints.
Interface at technical level with the maintenance service providers and coordinate the maintenance activities.
Coordination of the investigation and rectification of anomalies reported by the operations/maintenance team and interface with manufacturers if necessary for anomaly correction.
Attend daily/weekly operations coordination meetings and interface with operational representative as required.
Provision of ground station support to operations during critical mission phases, pre and post launch.
Assisting with the preparation or evaluation of proposals, as required, for modifications/improvements to the Ground Stations and associated equipment.
Support the planning and scheduling of the implementation, testing and validation of these modifications/improvements.
Operations and Maintenance of Ground Stations and/or Ground Stations Engineering/Integration to be used for GEO missions.
Maintenance and operations of large ground stations including site infrastructure.
Operation preparation phase, focusing on creation and maintenance of automated procedures to operate ground stations from local and remote.
Ground Station design/integration/testing (in particular regarding the Antenna, RF Front End, Base Band subsystems and Monitoring & Control)
Usage of Tracking systems including Antenna Control Unit (ACU/ADU)/Tracking receivers for large antennas to acquire GEO satellite (C, Ka, K, Ku band Antenna).
Operation and configuration of integrated TT&C baseband equipment and ranging systems
Usage of High Data Rate Demodulators.
RF measurement practices and usage of related instrumentation
Monitor and manage Huawei 2G/3G network alarm events, service outage, network performance deterioration, customer complaint from alarm panel, constant monitor and analyze network
performance consistently. This also includes providing escalation and notification of Minor, Critical and Major incidents/outages:
Integration and network rollout activities of GSM/WCDM / BSS/UTRAN nodes.
Monitor alarms and performance information on the 24x7 basis.
Perform initial analysis to identify issues follow by restoration if possible (1st line of Support).
Integration, commissioning, maintenance on BSC/RNC and support the swap integration.
Installation, Commissioning, Integration and Troubleshooting BSC/ RNC 6900&6910.
Installation, Commissioning and Troubleshooting of BTS/NodeB/ (BTS(3900, DBS3900), BTS 3900A…).
In charge of BO Wireless task in term of product Fault management, Configuration Management, Release Management and Preventive Maintenance.
Working as Back Office/2nd level technical support engineer for BSC/RNC 6900/6910.
Planned work & CR implementation(Software/patch upgrade, Sites Cutovers, Sites Rehoming, sites Rerouting, RNC Rehoming, BSC Rehoming, Resources balancing, Fall Back and backup plans, IUps expansion, Live Board Upgrade …. Etc).
Routine/preventive maintenance.
Network Audit and rectifications.
Installation, Integration and maintenance of IPCLK serve IPCLK3000.
Installation of Huawei Power System (TP48300A, TP48600B, TP481000D….).
Software upgrades and updates of GSM BSS nodes.
RAN/UTRAN/UTRAN first line support for GSM/WCDMA Project.
Troubleshooting and Customer Service Request resolutions and emergency Handling.On Call 24 Hrs support.
Involve in the System/Function Verification and support activities.
Plan and co-ordinate activities with internal/external customers.
CUSTOMER Support Engineer (TAC Wireless Engineer for all Africa region) with Huawei Algeria: 26/06/2011- 10/07/2012:
Provide exceptional customer service and technical support for internal and external wireless product BSC/RNC 6900&6910, BTS/NodeB/NodeB 3900, 3900A, 3900E, DBS, CME, M2000….
Troubleshoot hardware and software issues and identify network/applications issues.
Provide detailed information on how to set up, configure, and upgrade wireless products.
Use various department tools, technical knowledge, lab equipment, and on-line resources for customer issue resolution.
Use trouble ticket system (Icare, ITR…..) for tracking customer interactions and issue resolution.
Train the local site engineer with knowledge and proprietary technologies of BSS/UTRAN installation, Integration, and maintenance of differents BTS/NodeB/eNodeB/BSC/RNC….
Liaise with GTAC and R&D (headquarters) for the complex technology issues whenever need supports from headquarters.
Installation, maintenance, commissioning with PNMT, integration, swap, upgrade of the equipment MW NEC (PASOLINK) .
Installation and maintenance all type of rectifier (Siemens 1 and 2 generation, Saft 1600 and 1800, Emerson 1 and 2 generation….)
PM/CM 24/7 to perform all radio network included all equipments quoted below and support for sub-contractor in PM/CM to resolve the problem in duration required by customer P0, P1, P2, P3 after receiving the Work Order from SPOC and NMC by Work Force Manager, escalation the problem to area Manager in case of spare part or…..