Systems Engineer
The Diplomatic Club
Total years of experience :14 years, 3 Months
• Involved in Administration and Monitoring of Hyper V Node Cluster.
• Involved in Administration and Monitoring of Windows Servers and Clients.
• Involved in Administration and Monitoring of Virtual Machine.
• Involved in Maintaining System Security, Performance tuning of Servers and Clients.
• Involved in Maintaining and Monitoring Network Devices such as Cisco Access layer switches and Cisco Web Security Appliance.
• Installation and Administration of Symantec Products like Symantec Backup Exec and SEPM Servers and Clients.
• Creating of user accounts and assigning sufficient permissions to access the Network Resources.
• Creating and Configuring Group policies for Users.
• Installing and Configuring Workstations according to the User requirements.
• Troubleshoot hardware issue (Include PC, Printer, Scanner & other IT devices) and call in service if needed Upgrade hardware such as adding hard drives, add additional memory chip, replace video cards etc.
• Knowledge of network operating systems, protocols, architectures, designs, and equipment configuration.
• Involved in troubleshooting & attending the user calls associated Applications, OS and Outlook.
• Involved in Installing and Configuration of Network, Wireless and Local Printers.
• Working on the helpdesk and assisting the client with their problems on telephone or face to face.
• Ability to gather information quickly, and accurately diagnose problems.
• Advising and solving client computer related technical problems.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Involved in Administration and Monitoring of Hyper V Node Cluster.
• Involved in Administration and Monitoring of Windows Servers and Clients.
• Involved in maintaining System Security, Performance tuning of Servers and Clients.
• Creating of user accounts and assigning sufficient permissions to access the Network Resources.
• Creating and Configuring Group policies for Users.
• Installation and Administration of Symantec Products like Symantec Backup Exec and SEPM Servers and Clients.
• Installing and Configuring Workstations according to the User requirements.
• Troubleshoot hardware issue (Include PC, Printer, Scanner & other IT devices) and call in service if needed Upgrade hardware such as adding hard drives, add additional memory chip, replace video cards etc.
• Knowledge of network operating systems, protocols, architectures, designs, and equipment configuration.
• Involved in troubleshooting & attending the user calls associated Applications, OS and Outlook.
• Involved in Installing and Configuration of Network, Wireless and Local Printers.
• Working on the helpdesk and assisting the client with their problems on telephone or face to face.
• Ability to gather information quickly, and accurately diagnose problems.
• Advising and solving client computer related technical problems.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Provided Implementation and Support for Microsoft products such as Active Directory integrated with DNS, Windows Server backup, etc.
• Administration and maintenance of Windows Servers and Clients.
• Maintaining system Security, Performance tuning of Servers and Clients.
• User, group, OU’s Management using Active directory.
• Configuring and managing Group policies.
• Installation and upgrade of Antivirus on Servers and Client systems.
• Management of File and Folder permissions.
• Managing Disk Quotas for users.
• Involved in troubleshooting & attending the user calls associated Outlook and OS problems.
• Preparing the systems according to client requirements.
• Performing & Scheduling Backups.
• Able to install & configure all IT Hardware products available in the market.
• Installing the software’s and maintaining the machines.
• Passionate to provide customer service with an ability to handle high volume of work.
• Keeping all the machines up to date with all the latest software needed for productivity of the company.
• Maintain and update report of stock provide requirement to the warehousing dept.
• Providing technical support to customers either face to face or by answering telephone calls.
• Installing and configuring computer hardware and operating system and application.
• Monitoring and maintaining computer system and network.
• Troubleshooting system and network problems diagnosing software and hardware faults.
• Working continuously on a task until completion or refer to third parties if appropriate.
• Testing and evaluating new technology.
• Meet or exceed departmental goals for case management, phone and Email response times, and customer satisfaction scores.
• Maintaining PC hardware and complete network for the company.
• Troubleshoot network problem.
• Actively participate in team and departmental meetings by providing feedback on current day to day activity and recommendation.