• Successfully mobilized the FM project for a residential \[QIDDIYA\] compound, establishing operational structure, manpower deployment, equipment allocation, and service delivery processes within the planned mobilization timeline.
• Managed integrated Facilities Management services including utility support services, housekeeping operations, and hard maintenance services for residential and guest facilities.
• Ensured full compliance with Service Level Agreements (SLAs), Standard Operating Procedures (SOPs), and Framework Agreements, delivering services based on approved Task Orders and operational plans.
• Supervised and led a multidisciplinary team of Managers, housekeeping staff, technicians, and supervisors, ensuring efficient task allocation, productivity monitoring, and adherence to operational standards.
• Conducted staff performance evaluations, training, and competency assessments, improving team efficiency, service quality, and compliance with safety and operational standards.
• Oversaw preventive and corrective maintenance of the residential compound’s HVAC systems, electrical systems, and plumbing infrastructure, ensuring continuous functionality and minimizing downtime.
• Supervised the use of in-house utility management software for capturing electricity and water meter readings, validating consumption data, generating tenant billing statements, and coordinating automated SMS notifications to residents, ensuring transparency, accuracy, and timely revenue collection
• Coordinated maintenance schedules and inspections to maintain building assets, utilities, and mechanical systems in line with industry’s best practices.
• Ensured guest rooms and residential units were maintained and cleaned according to international standards, following guidelines of the British Institute of Cleaning Science for housekeeping quality and hygiene.
• Maintained excellent communication with the client and stakeholders, ensuring transparency, service improvement initiatives, and timely resolution of operational issues.
• Implemented Preventive Maintenance (PM) schedules within the CAFM platform to reduce equipment failures and extend the lifecycle of facility assets.
• Strengthened guest relationships and satisfaction levels by ensuring high-quality accommodation services including room readiness, amenities availability, and prompt response to service requests.
• Implemented quality control inspections and operational audits to ensure compliance with SLA targets and service standards.
• Used CAFM reports and dashboards to analyze maintenance performance, response times, and asset reliability, supporting KPI monitoring and operational improvements.
• Managed KPI monitoring and reporting, including service performance, response times, maintenance completion rates, and customer satisfaction indicators.
• Prepared monthly performance reports and operational reviews for client management, highlighting service improvements, KPI achievements, and operational efficiency
• Reviewing and sending weekly, monthly reports to the client.
• Prepared and submitted monthly service invoices to the client based on completed scope of work, approved task orders, and contract terms, ensuring accuracy and timely payment processing.
• Led utility performance monitoring for power and water consumption, working closely with the data analyst team and utility supervisors to review usage trends, identify inefficiencies, and implement corrective actions, resulting in improved resource efficiency and controlled operational costs.
• Follow and chase the procurement team for the material and support team for technical dealing with the supplier and chasing finance team for the urgent payments to avoid finalized penalty from client
• Managing and promoting positive quality, health, safety and environment (QHSE) compliance driven culture always.
- مجال الشركة:
- إدارة الممتلكات والمرافق
- الدور الوظيفي:
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الصيانة والإصلاح والدعم الفني