Services Delivery Manager & Management Consultant
Global Experts Services - Turkey & Saudi Arabia
Total years of experience :24 years, 4 Months
Overseeing daily business operations.
Developing and implementing growth strategies.
Training low-level managers and staff.
Creating and managing budgets.
Develop research and data collection to understand the organizations conduct analysis. Develop and establishes IT policies and procedures in line with the organizational goals and objectives to ensure the efficient and effective operations. Evaluating performance and productivity.
Analyzing accounting and financial data. Listen to team members’ feedback and resolve any issues or conflicts.
Implement recommendations or solutions and ensure the client receives the necessary assistance to carry it all out. Discover training needs and provide coaching.
Interview the client’s employees, management team and other stakeholders. Collaborates with leaders and stakeholders to conceptualize, design, develop, and deploy products.
Manages the delivery of complex projects on scope, schedule, and budget. Establishes and documents processes to manage products throughout their lifecycle. Evaluating performance and productivity.
Analyzing accounting and financial data. Ensuring that all system and operating documentation and knowledge is up to date and properly utilized. Identify and negotiate schedules, milestones, and resources required to meet project objectives. Build Partnerships.
Managing the programs/projects assigned by the management which is under Network Solutions & Services (NSS) unit.
Monitoring, developing and supporting all current projects.
Controlling the overall IT/Network program budget.
Managing geographically distributed and culturally diverse work-groups.
Leading the strategic direction of all IT programs.
Clearly defining program objectives.
Developing a disaster recovery plan.
Co-ordinating the project team.
Leading and managing a diverse IT team in a large and changing environment.
Governing the IT/Network program scope.
Escalating issues and then resolving them.
Building effective relationships with customers.
Analyzing project risks, costs, and benefits.
Keeping management and clients updated on the progress of an IT program.
Providing users with appropriate support and advice.
Evaluating each project/program stage once completed.
Lead the planning and implementation of projects.
Facilitate the definition of project scope, objectives and deliverables.
Track project deliverables using appropriate tools.
Lead the Subcontracts Management organization successfully through a major corporate audit with no discrepancies found.
Follow proper business ethics and maintain SBM’s image all over projects phases, from initiation to closing.
Operationalize multiple products for support, professional services, and Customers reducing operational costs by 25%.
Create templates, timesheet for staff (that includes both post sales & pre sales projects), Site Survey form, Post Implementation Report, Project Milestones, Project-Phase closure template and proposal template.
Preparing and writing governmental contracts (Terms, Conditions, Technical specifications and Appendixes).
Handling projects with value over 250M SAR per year, with achieved revenue, average 30-40%.
Quality control over deliverables.
Other duties:
Being Member of PMO team (PMO consultant).
Being Member of the assessment team.
Providing second level support for the project managers in their projects where it’s needed.
Overseeing all projects in the PMO including business, IT, audit & compliance, and strategic initiatives.
Clients:
Saudi Telecom Company - STC :
Projects: IT, IPMPLS, International POP & Google, Netcool ISC upgrade, Quality of service for ISC & Improving the Working Environment at Main Center - IP Phones.
Major documentation work managed: STC created templates for RFC, HLD, LLD, PAT, MRI, MoP& Project Status Report.
Enterprise projects - Networking solutions, cabling (fiber, copper, control cables), structured cabling solutions,
Smart metering solutions, Data center preparation including Electromechanical systems, Cooling systems (DX & Chilled), raised floors, access control, CCTV, fire alarm, fire suppression, power protection systems and low current systems, Datacenters Tier 3 Certification.
Physical security systems: like CCTV, access control, Microwave Intrusion detection, Fiber intrusion detection, Infrared Intrusion detection systems, and many more Active networking solutions: Including Routing & switching, IP Telephony, video Conferencing, datacenter design, security and many more. Civil, ERP.
Clients:
Saudi Royal Guard.
KACST (King Abdulaziz City for Science and Technology).
Ministry of Interior.
Ministry of Defense.
King Saud University.
Drake & Scull.
Zain.
Board of Grievances.
KFMC ( King Fahad Medical City).
SAMA (SAUDI ARABIAN MONETARY AGENCY).
KFSH (King Faisal specialist hospital).
Riyadh Bank.
NIC (Saudi Network information Center).
ABV Rock.
Inducting all engineering work at the site as per requirement. Co-ordinate, prepare and submit required Office Data Manual (ODM) to customer for approval. Including network design and implementation work including power, network terminations, floor space, rack layouts and other details needed.
Provide support to surveyor, installation team in case when needed.
Prepare RTP (Request to Purchase) for equipment and Installation materials needed for the scope or project.
Comprehensive experience in designing systems / procedures for change management in project operations entailing mapping business processes and studying workflow to design solutions, ensuring business functionality adherence & enhancing competitive advantage.
Provide Schedule of work as per project priority.
Attend management and organizational meetings and provide reports or project status.
Multi-Task role, provide support to other groups like doing Router/Stinger configuration profiles, help out on design engineering for bids and proposals activities like preparing (BOQ).
Supporting other engineering departments (switching - power - transmission) if needed.
Managing of various installation contractors/sub-contractors besides rendering customer and technical service to all internal and external departments.
Ensure proper transfer of knowledge to the local personnel and adequate client communication to have deliverables aligned to business requirements besides ensuring strict adherence to delivery schedules.
Resolving various critical issues pertain to project and implementation activities with the aim of maximizing client satisfaction.
Other duties:
Assist the project managers by:
Communicating and follow up with clients about specific projects and their goals.
Preparing written estimates for clients based on labor, materials, equipment and other expenses.
Visiting project sites to evaluate progress and to respond to customers’ concerns or questions.
Coordinating with suppliers and vendors to ensure our teams have the materials they need.
Communicating with site superintendents about delays and any other issues that must be communicated to clients.
Creating digital O&M manuals
Scanning and archive digital blueprints and schematics for future access
Handling the schedules, assets expenditures, and physical resource provision.
Creating project status for presentation purpose.
Technologies:
ASAM/ISAM.
VDSLAM.
LTE.
MSAN.
WIMAX.
Routing & Switching.
FTTH.
Increased Customer Satisfaction, Reduced Customer Complaints, Reduced Customer’s Fraud Practices, . Apply Theory And Related Knowledge To Ensure That Presentation, Explanation, Demonstration, And My Job Is Done In The Most Proper Way. Assess Training Needs Of The Staff Personnel. Also Manage Both Internal And External Business Development Process, While Providing Leadership, Motivation, Guidance And Support To A Highly Selected Professional And Driven Team. At The Same Time, Ensures That The Existing Client Base Is Serviced To The Highest Standards. It Is Important To Set Up And Develop Initiatives To Increase Efficiency And Meet Challenging Service And Quality Targets.
Building schedules for training, Computer trainer.
•Assembling, Installation, Configuration for All Kinds of Computers.
•Installing All Kinds of Programs and Applications.
•Configuring All Kinds of Antivirus Programs (Client And Server).
•Fixing The Most Critical Problems In Computers (Hardware And Software)
•Fixing the Main Problems in Electrical Devices and ATM.
•Giving The Right Advice To The Customer for His Needs.
•Implementing Complete Network Using All Kinds of its Material (Cards - Cables - Points - Pipes - Hubs - Switches - Routers).
•Installing, Implementing, Administrating and Maintaining Windows 2000 Prof. XP Prof, Server 2000, Advanced Server 2000, Server 2003.
•Administrating and Maintaining Networks.
•Installing and Managing Active Directory.
•Installing and Configuring ISA 2000.
•Dealing with Cisco routers and switches in a professional way.
Also i was a computer trainer for computer maintenance and networks.
just For e-Gate Emp. 3 Months Diploma
1Year Diploma
2 Years Diploma
Uncompleted.
General Grade: Very Good