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Mohammed Amin Al-Sharif, Services Delivery Manager & Management Consultant

Mohammed Amin Al-Sharif

Services Delivery Manager & Management Consultant ·Global Experts Services - Turkey & Saudi Arabia

Saudi Arabia

Bachelor's degree, Computer and Network Engineering

Work experience

Total years of experience: 26 years, 3 months

Services Delivery Manager & Management Consultant

September 2017 - Present

Global Experts Services - Turkey & Saudi Arabia

Istanbul, Türkiye

September 2017 - Present

 Overseeing daily business operations.
 Developing and implementing growth strategies.
 Training low-level managers and staff.
 Creating and managing budgets.
 Develop research and data collection to understand the organizations conduct analysis.  Develop and establishes IT policies and procedures in line with the organizational goals and objectives to ensure the efficient and effective operations.  Evaluating performance and productivity.
 Analyzing accounting and financial data.  Listen to team members’ feedback and resolve any issues or conflicts.
 Implement recommendations or solutions and ensure the client receives the necessary assistance to carry it all out.  Discover training needs and provide coaching.
 Interview the client’s employees, management team and other stakeholders.  Collaborates with leaders and stakeholders to conceptualize, design, develop, and deploy products.
 Manages the delivery of complex projects on scope, schedule, and budget. Establishes and documents processes to manage products throughout their lifecycle.  Evaluating performance and productivity.
 Analyzing accounting and financial data.  Ensuring that all system and operating documentation and knowledge is up to date and properly utilized.  Identify and negotiate schedules, milestones, and resources required to meet project objectives.  Build Partnerships.

Company industry:
IT Services
Job role:
Management

Senior Project and Program Manager

December 2010 - June 2017

Saudi Business Machine - Saudi IBM

Riyadh, Saudi Arabia

December 2010 - June 2017

Managing the programs/projects assigned by the management which is under Network Solutions & Services (NSS) unit.
Monitoring, developing and supporting all current projects.
Controlling the overall IT/Network program budget.
Managing geographically distributed and culturally diverse work-groups.
Leading the strategic direction of all IT programs.
Clearly defining program objectives.
Developing a disaster recovery plan.
Co-ordinating the project team.
Leading and managing a diverse IT team in a large and changing environment.
Governing the IT/Network program scope.
Escalating issues and then resolving them.
Building effective relationships with customers.
Analyzing project risks, costs, and benefits.
Keeping management and clients updated on the progress of an IT program.
Providing users with appropriate support and advice.
Evaluating each project/program stage once completed.
Lead the planning and implementation of projects.
Facilitate the definition of project scope, objectives and deliverables.
Track project deliverables using appropriate tools.
Lead the Subcontracts Management organization successfully through a major corporate audit with no discrepancies found.
Follow proper business ethics and maintain SBM’s image all over projects phases, from initiation to closing.
Operationalize multiple products for support, professional services, and Customers reducing operational costs by 25%.
Create templates, timesheet for staff (that includes both post sales & pre sales projects), Site Survey form, Post Implementation Report, Project Milestones, Project-Phase closure template and proposal template.
Preparing and writing governmental contracts (Terms, Conditions, Technical specifications and Appendixes).
Handling projects with value over 250M SAR per year, with achieved revenue, average 30-40%.
Quality control over deliverables.

Other duties:
Being Member of PMO team (PMO consultant).
Being Member of the assessment team.
Providing second level support for the project managers in their projects where it’s needed.
Overseeing all projects in the PMO including business, IT, audit & compliance, and strategic initiatives.

Clients:
Saudi Telecom Company - STC :
Projects: IT, IPMPLS, International POP & Google, Netcool ISC upgrade, Quality of service for ISC & Improving the Working Environment at Main Center - IP Phones.
Major documentation work managed: STC created templates for RFC, HLD, LLD, PAT, MRI, MoP& Project Status Report.
Enterprise projects - Networking solutions, cabling (fiber, copper, control cables), structured cabling solutions,
Smart metering solutions, Data center preparation including Electromechanical systems, Cooling systems (DX & Chilled), raised floors, access control, CCTV, fire alarm, fire suppression, power protection systems and low current systems, Datacenters Tier 3 Certification.
Physical security systems: like CCTV, access control, Microwave Intrusion detection, Fiber intrusion detection, Infrared Intrusion detection systems, and many more Active networking solutions: Including Routing & switching, IP Telephony, video Conferencing, datacenter design, security and many more. Civil, ERP.


Clients:
Saudi Royal Guard.
KACST (King Abdulaziz City for Science and Technology).
Ministry of Interior.
Ministry of Defense.
King Saud University.
Drake & Scull.
Zain.
Board of Grievances.
KFMC ( King Fahad Medical City).
SAMA (SAUDI ARABIAN MONETARY AGENCY).
KFSH (King Faisal specialist hospital).
Riyadh Bank.
NIC (Saudi Network information Center).
ABV Rock.

Company industry:
IT Services
Job role:
Management

Senior Data Network Engineer

May 2005 - November 2010

Alcatel- Lucent Technologies

Riyadh, Saudi Arabia

May 2005 - November 2010

Inducting all engineering work at the site as per requirement. Co-ordinate, prepare and submit required Office Data Manual (ODM) to customer for approval. Including network design and implementation work including power, network terminations, floor space, rack layouts and other details needed.
Provide support to surveyor, installation team in case when needed.
Prepare RTP (Request to Purchase) for equipment and Installation materials needed for the scope or project.
Comprehensive experience in designing systems / procedures for change management in project operations entailing mapping business processes and studying workflow to design solutions, ensuring business functionality adherence & enhancing competitive advantage.
Provide Schedule of work as per project priority.
Attend management and organizational meetings and provide reports or project status.
Multi-Task role, provide support to other groups like doing Router/Stinger configuration profiles, help out on design engineering for bids and proposals activities like preparing (BOQ).
Supporting other engineering departments (switching - power - transmission) if needed.
Managing of various installation contractors/sub-contractors besides rendering customer and technical service to all internal and external departments.
Ensure proper transfer of knowledge to the local personnel and adequate client communication to have deliverables aligned to business requirements besides ensuring strict adherence to delivery schedules.
Resolving various critical issues pertain to project and implementation activities with the aim of maximizing client satisfaction.



Other duties:
Assist the project managers by:
Communicating and follow up with clients about specific projects and their goals.
Preparing written estimates for clients based on labor, materials, equipment and other expenses.
Visiting project sites to evaluate progress and to respond to customers’ concerns or questions.
Coordinating with suppliers and vendors to ensure our teams have the materials they need.
Communicating with site superintendents about delays and any other issues that must be communicated to clients.
Creating digital O&M manuals
Scanning and archive digital blueprints and schematics for future access
Handling the schedules, assets expenditures, and physical resource provision.
Creating project status for presentation purpose.
Technologies:
ASAM/ISAM.
VDSLAM.
LTE.
MSAN.
WIMAX.
Routing & Switching.
FTTH.

Company industry:
Telecommunications
Job role:
Engineering

IT and Training Manager

March 2004 - April 2005

Saudi Center for Recruitment& Development Of Manpower

Riyadh, Saudi Arabia

March 2004 - April 2005

Increased Customer Satisfaction, Reduced Customer Complaints, Reduced Customer’s Fraud Practices, . Apply Theory And Related Knowledge To Ensure That Presentation, Explanation, Demonstration, And My Job Is Done In The Most Proper Way. Assess Training Needs Of The Staff Personnel. Also Manage Both Internal And External Business Development Process, While Providing Leadership, Motivation, Guidance And Support To A Highly Selected Professional And Driven Team. At The Same Time, Ensures That The Existing Client Base Is Serviced To The Highest Standards. It Is Important To Set Up And Develop Initiatives To Increase Efficiency And Meet Challenging Service And Quality Targets.
Building schedules for training, Computer trainer.

Company industry:
Primary, Prep, & Secondary School
Job role:
Accounting and Auditing

Supervision for Computer Maintenance and Network Administrating, Computer Trainer.

January 2000 - February 2004

Electronic Gate - e_Gate

Riyadh, Saudi Arabia

January 2000 - February 2004

•Assembling, Installation, Configuration for All Kinds of Computers.
•Installing All Kinds of Programs and Applications.
•Configuring All Kinds of Antivirus Programs (Client And Server).
•Fixing The Most Critical Problems In Computers (Hardware And Software)
•Fixing the Main Problems in Electrical Devices and ATM.
•Giving The Right Advice To The Customer for His Needs.
•Implementing Complete Network Using All Kinds of its Material (Cards - Cables - Points - Pipes - Hubs - Switches - Routers).
•Installing, Implementing, Administrating and Maintaining Windows 2000 Prof. XP Prof, Server 2000, Advanced Server 2000, Server 2003.
•Administrating and Maintaining Networks.
•Installing and Managing Active Directory.
•Installing and Configuring ISA 2000.
•Dealing with Cisco routers and switches in a professional way.

Also i was a computer trainer for computer maintenance and networks.

Company industry:
Software Development
Job role:
Maintenance, Repair, and Technician

Education

American University of London

January 2005

January 2005

Bachelor's degree, Computer and Network Engineering

Bahrain

GPA (point): 4 out of 4

GPA (point): 4 out of 4

e-Gate Training Center

June 2003

June 2003

Diploma, Diploma in Markiting

Saudi Arabia

just For e-Gate Emp. 3 Months Diploma

Alyarmouk Computer Center

August 2000

August 2000

Diploma, Computer & Network’s Engineering

Saudi Arabia

1Year Diploma

Alkhawarezmi Computer Center

July 1999

July 1999

Diploma, Computer Science

Saudi Arabia

2 Years Diploma

Alkhawarizmi Inistitute

July 1998

July 1998

Diploma, Secretary

Saudi Arabia

Uncompleted.

Saqelia Secondary School

September 1996

September 1996

High school or equivalent, General Secondary School (Natural Science Section)

Saudi Arabia

General Grade: Very Good

Skills

IT
Expert
IT
Expert
Training
Expert
Training
Expert
Sales
Expert
Sales
Expert
Project Management
Expert
Project Management
Expert
Management
Expert
Management
Expert
Network and Computer Skills
Expert
Network and Computer Skills
Expert
Decision Making & Problem Solving:
Expert
Decision Making & Problem Solving:
Expert
Training Skills
Expert
Training Skills
Expert
IT Managment
Expert
IT Managment
Expert
Sales and Markiting
Expert
Sales and Markiting
Expert
Six Sigma
Expert
Six Sigma
Expert
Project Management
Expert
Project Management
Expert
MS Project
Expert
MS Project
Expert
Microsoft Office
Expert
Microsoft Office
Expert
ITIL
Expert
ITIL
Expert
Change Management
Expert
Change Management
Expert
IT
Expert
IT
Expert
Training
Expert
Training
Expert
Sales
Expert
Sales
Expert
Project Management
Expert
Project Management
Expert
Management
Expert
Management
Expert

Languages

Arabic
Native Speaker
English
Expert
Turkish
Beginner

Memberships

Global Association of Quality Management

Trainer and Consultant

October 2018

Training and Certifications

Certifications
AWS Certified Cloud Practitioner
Project Management Professional (PMP)
Alcatel-Lucent 735x FTTB, ALU
Intelligent service access manager (ISAM), ALU
A+ Comptia
SIX Sigma Master Black Belt – CLSSMBB
SIX Sigma Black Belt – CLSSBB
SIX Sigma Green Belt - CLSSGB
Microsoft Certified System Engineer (MCSE)
Microsoft Certified System Administrator (MCSA)
Cisco Certified Network Associate (CCNA)
Microsoft Certified Professional MCP
ITIL Practitioner
ITIL Foundation
Prince2 Practitioner
Prince2 Agile Practitioner
Prince2 Foundation
MSP® Managing Successful Programmes

Training
ATM maintenance
NCR
NE Tool (Network Engineering Tool)
STC
Sales
ACER
Ms Office & Internet
Al-Yarmook Institute - Riyadh -KSA
Administering MS-Windows NT4.0
Al-Yarmook Institute - Riyadh -KSA
Information Security
Lucent Technologies - ALU
Project management (PMP training)
SBM - Saudi Arabia
Health & Safety Awareness
Lucent Technologies - ALU
Human Resources Management
Mostawa Training Center - Saudi Arabia
Marketing Essentials.
Mostawa Training Center - Saudi Arabia
Safety requirements (ISO training)
Lucent Technologies - ALU
Customer Services
Mostawa Training Center - Saudi Arabia
Sales and marketing strategies
AlAwlama Training Center - Riyadh - KSA
Adobe Photoshop
Havana Academy
Computer Hardware & Software Maintenance
Havana Academy
Developing training materials
AlAwlama Training Center - Riyadh - KSA
ISA 2004
GCE Amman - Jordan
REDHAT Linux
GCE - Amman -Jordan
Oracle (SQL, PLSQL)
Havana Academy

Hobbies

  • Soccer
  • Creative Writing
  • Traveling