Application Manager
Roche Diagnostics Middle East
Total years of experience :25 years, 11 Months
Summary:
Manage/Oversee all aspects of our principal companies and business operations utilizing the following skills.
Leadership:
• Provide leadership and assistance my team members.
• Provide technical direction and work-related advice.
• Oversee, review and direct the actions of my team members' assignments and projects.
• Make sure that our employees meet their goals and deliverable deadlines.
• Manage the communication and facilitate interdepartmental cooperation and shared work.
Staffing and Training:
• Assisting the recruiting department in the selection, interviewing and hiring of new staff for their department.
• Implementing the training and certification process.
• Establish policies for the proper filing, documentation and handling of all department personnel training records and requirements.
Conflict Resolution:
• Fostering positive relationships with the staff and customer base.
• Handling all inter-company disputes and conflicts.
• Establish policies for resolving personnel issues.
• Resolving all client or customer complaints and problems. This includes policies related to returns, refunds and exchanges.
• Establishing and developing customer service standards and policies.
Establishment of Goals:
• Developing department policies for achieving all company goals related to the responsibilities of the division manager's department or departments. These goals are established to reach sales, production or consulting goals.
• Establish an Evaluative process for evaluating progress toward the goal. That include both team and individual progress and performance reviews.
Budgeting and Finance:
• Assisting the accounting and finance department with the creation of the department's annual budget.
• Implement controls over spending and procurement to ensure adherence to the company budget.
• Report all spending to accounting and assist in the creation of departmental spending and financial reports.
Summary:
Responsible for the development and performance of all sales activities in assigned market. Staffs and directs a sales team and provides leadership towards the achievement of maximum profitability and growth in line with Roche vision and values. Establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs for clients and Account Executives.
Responsibilities:
Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
Responsible for the performance and development of the Account Executives.
Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.
Initiates and coordinates development of action plans to penetrate new markets.
Assists in the development and implementation of marketing plans as needed.
Conducts one-on-one review with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performance.
Provides timely feedback to senior management regarding performance.
Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
Maintains accurate records of all pricings, sales, and activity reports submitted by Account Executives.
Creates and conducts proposal presentations and RFP responses.
Assists Account Executives in preparation of proposals and presentations.
Controls expenses to meet budget guidelines.
Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Recruits, tests, and hires Account Executives based on criteria agreed upon by senior management.
Master Of Business Administration. Major: Marketing Management.