mohammed feroz raje

Associate Remote Support Specialist at IBM India PVT LTD

• India - Bengaluru
• April 2008 to December 2010

 Installation and configuration of Windows 2000 and 2003 server and windows XP professional
 Installing and configuring Network and Local Printers
 Configuring workstation and Kiosk Machines on Network
 Configuring DHCP reservations for Kiosks
 Installing client Database applications using remote Tool like Tivoli, VNC,
 Configuring the BIOS of IBM, Dell, and National Cash registry (NCR) Machines
 Remote support services to all sears Employees and solving Complex issues to insure high availability,
Performance, reporting and solving all hardware and software related issues
 Synchronizing the server remotely using Tivoli
 Working with Trend micro Antivirus software
 Installing and configuring Lotus Notes,