Senior Business Program Manager
Oracle
Total years of experience :19 years, 4 Months
Partner with Business Heads to solve strategic employee performance, development and engagement challenges
Learning Needs Analysis, Identification & Formulation :
To work closely with business leaders & managers in order to analyze the current and future business requirements for learning and development, also to identify training needs and trends within the business
To conduct a detailed training needs analysis through the needs identified process in the performance management system review cycles
To integrate the needs, priorities based on business requirements and formulate the annual learning & development calendar for the business
Learning Programs Conceptualization, Implementation and Review :
To design & develop innovative learning programs based on the identified priorities and build / customize the content to address the business context
To identify suitable internal/external faculty to conduct key learning programs
To manage the end-to-end implementation of the learning programs
To build a review mechanism to measure the effectiveness of the learning programs being conducted
Learning Partners (Internal/External) :
To identify effective learning partners both internally and externally
To manage the external learning partner relationships in order to deliver effective programs to the organization. Build long term learning partners.
To ensure that the internal pool of trainers is continuously expanding and delivering effective learning programs to the organization
Learning Initiatives :
To identify and implement long term learning initiatives apart from class-room training to build learning culture (like coaching, e-learning...)
Planning, Budgeting and Tracking :
To do the yearly, quarterly, monthly and daily planning for overseeing an effective learning team
To manage the training budgets effectively
Maintaining the overall training and development MIS and presenting monthly dashboards to the management.
Key Interfaces (Internal, External) :
Internal all departments / department heads for training needs identification and delivery
External various vendors for training design, content and delivery
Coordinating onsite and phone interviews for candidates with speed and efficiency
Maintain recruitment applicant tracking system in ensuring information is up-to-date
Produce ad hoc recruiting reports, including Excel spreadsheets to track interview activity
Meeting and greeting candidates coming in to interview
Participate in recruiting events
Prepare confidential offer packets
Perform administrative duties as required to support the recruiting team
Prepare expense reports for candidates
Perform reference checks
Work closely with other coordinators on the team to constantly refine the process
Shortly, due to exceptional performance moved to a Recruiting Sourcer position, some of the responsibilities were:
Work closely with the recruiters to develop and execute tactical sourcing strategies aimed at generating candidate flow to meet overall recruiting goals
Identify potential candidates through the use of intricate boolean searches, user groups, candidate referrals, networking, and web sourcing
Call, screen and qualify candidates and assist them through the recruitment process
Supporting IBM employees in US and Canada using Lotus notes as their email client and various other technical issues.
Part of a pilot batch for the process in Hyderabad, India.
“NIPUNA SERVICES PVT. LTD.”
\{A SATYAM COMPANY\}:-
Company Profile: This is the “BPO sector” of SATYAM COMPUTER SERVICES LTD.
Job Responsibilities: - Job involves working with one of the Major USA based company, i.e., “BELLSOUTH”.
Job involves giving Level 1 ISP support to BELLSOUTH customers.
Troubleshooting DIAL, DSL modems, ROUTERS & other equipment provided by BELLSOUTH for internet connectivity to both residential and Business customers.
Maintaining High quality work at all times, in sync with the customer service and satisfaction. Maintaining performance based on CSAT and CPAT guidelines
DiSC Certified Facilitator
MBA (HR)