Senior Business Excellence Consultant
Freelance Consulting
Total years of experience :25 years, 11 Months
Dec’17 - To Date with Freelance Consulting as Independent Business Excellence Consultant, India
Currently in Oman, Muscat for an assignment for a Oman Bank - Transformation and Re-engineering processes
Key Deliverables as Senior Consultant - Business Excellence
➢ Conducting Lean Six Sigma GB/ BB training, Mentoring Improvement projects, Providing Business Excellence consultancy
services for Manufacturing and Service industries.
➢ Providing Consultancy for ZED Maturity Model - 'Zero Effect Zero Defect' an initiative under the umbrella program of 'Make in
India' which signifies production mechanism wherein products have no defects and the processes through which products are
made have zero adverse environmental effects with a special focus on Micro, Small & Medium Enterprises (MSMEs)
➢ Have tie up as a partner with a technology company specializing in RPA - Robotic Process Automation and AI - Artificial Intelligence providing Consulting/ Implementation/ Licensing and Training to develop business across India and Overseas
➢ Have tie up with various companies to deliver Business Excellence Training, Projects and Consulting assignments across India and overseas as a result of which have conducted Lean Six Sigma Green Belt Training for a Bank in India and UAE and have
mentored and conducted governance review of the projects.
Assignment Executed:
LSS GB Training for a Banking Contact Center in India
LSS GB training for a Bank in UAE
LSS Project Mentoring for Call Center in India
Operational Excellence Transformation Projects for a bank in Oman
Business Development Project for Technology (RPA / AI) in India and GCC
Business Excellence Consulting for a IT Company in India
Project manages and implements sustainable solutions adopting a variety of best practices e.g. LEAN, Six Sigma methodologies, Business Process Re-engineering, Kaizen, and Rapid Improvement tools used to implement efficient operational processes / solutions across the Qatar Airways Group Companies including Hamad International Airport, Qatar Aviation Services, Qatar Aircraft Catering Company, Qatar Duty Free, Qatar Cargo, Technical Services etc.
Growth Path:
Since Jun’17 Role: Manager Projects - QACC Business Excellence (Management)
Apr’15 - Jun’17 Role: Lean Solutions Project Manager - Group Solutions (Hamad International Airport)
Key Deliverables as Manager Projects - QACC Business Excellence (Management)
➢ Drive Operational Excellence and Continuous Improvement within the In-Flight Catering Business unit (QACC)
➢ Identify various projects and initiatives required for improvement and drive to successful closure.
Key Deliverables as Lean Solutions Project Manager - Group Solutions (Hamad International Airport) providing
services for Qatar Airways Group Companies:
➢ Project manages and implements sustainable solutions adopting a variety of best practices e.g. LEAN, Six Sigma
methodologies, Business Process Re-engineering, Kaizen, and Rapid Improvement tools used to implement efficient
operational processes / solutions and drive continuous improvement across the Qatar Airways Group Companies including
Qatar Airways, Hamad International Airport, Qatar Aviation Services, Qatar Aircraft Catering Company, Qatar Duty Free, Qatar
Airways Cargo, Technical etc.
➢ Establish methodology and protocols for continuous operational improvements.
➢ Mentor, coach & train resources on continuous improvement methodologies for effective problem solving and improvements
Initiatives / Assignments:
➢ Mentored several improvement projects in QAS (Qatar Aviation Services), QAT (Qatar Airways Technical), QR etc.
➢ Executed Operational Excellence in QACC (Qatar Aircraft Catering Company)
▪ Initiated several Lean improvement projects, Designed KPIs and Executive Performance Dashboard, Visual Management
at operational level, 5S etc. to streamline business processes and improve operational efficiency
▪ Improvement projects: GWC warehouse cost reduction, E2E dispatch optimization, Waste Recycling, In-flight Food
Quality, Transformation: In-house production, label printing etc.
Attainment:
➢ Enhanced and customized the Yellow Belt level training programme to a Lean Six Sigma Green Belt level.
➢ Trained ~ 300+ resources on the LSS methodology and management team on Lean for Leaders
➢ Successfully executed a fully aligned continuous improvement programme within Qatar Aircraft Catering Company (QACC)
➢ Achieved a cost savings of ~ 40 Mn QAR from various projects and initiatives across the QR Group Companies.
➢ Conducted Lean Conferences and ShareFairs for internal group employees, a platform for sharing the best practices,
achievements and enhancing the Continuous Improvement culture across the group companies
Nov’12
Associated with Alcatel-Lucent India Ltd, Mumbai as Deputy General Manager in the role of a Lead Master Black Belt for GNE (Global Network Engineering) business unit - engaged in Lean Six Sigma Deployment across Global Regions covering Americas, EMEA & APAC.
Since Nov’12 with Alcatel-Lucent India Ltd, Mumbai
Growth Path:
Since Nov’12 Deputy General Manager - Performance & Quality Management
(Role: Lead Master Black Belt - GNE)
Key Deliverables as Lead Master Black Belt for GNE Business Unit:
* Lead all Lean Six Sigma related improvement programs and drive the use of Operations Science within the GNE organization across global regions covering Americas, EMEA & APAC to improve predictability and benefits delivered to customers and instill “Precision Delivery” and a Right-First-Time approach in delivery operations.
* Support the GNEIC (Back Office for GNE Organization) across 5 Delivery Centers (India, China, Poland, Romania & Turkey) in setting up key performance indicators (KPIs) for GNEIC processes, putting existing processes under Statistical Process Control (SPC) and driving continual improvement through Lean Six Sigma initiatives
* Deploy Lean Six Sigma right from identifying improvement projects with sponsors and champions, facilitating LSS trainings and mentoring, coaching LSS projects till completion to ensure the financial saving target for the BU are met. Actively engage the Black Belts (5 Nos) & the Green Belts (62 Nos) through reviews, trainings, knowledge sharing sessions etc.
* Develop the Lean Six Sigma and Operation Science Practice with processes, standards, training materials, customization with the business units for successful implementation across the organization.
Key Deliverables as Senior Manager - Process Excellence
* Providing value added delivery to allocated clients as a part of Lean Six Sigma, Process Excellence consultancy assignments across JIMEA (Japan, India, Middle East & Asia Pacific) region
* Supporting Business development & revenue generation through repeat business and new client acquisition in the area of Lean Six Sigma consulting & Transformation assignments in JIMEA region.
* Developing Process Excellence Practice with latest offerings in the Lean Six Sigma domain & integration with other models.
* Executing Lean Six Sigma Projects to improve operations, impact business growth and maximize profits.
Consulting Assignments: -
May 2012 - Oct 2012
Lean deployment consultancy for productivity improvements through Re-Engineering & Transforming the Retail Banking Division of a large Multinational Bank in Asia (APAC - project pilot phase started in India)
April 2010 - March 2012
Lean Six Sigma Deployment consultancy for an IT Division (~5600 FTE) of a large Oil & Gas Company in Saudi Arabia
Consulting Assignments:
➢ May 2012 - till date (APAC - project pilot phase started in India)
Lean deployment consultancy for productivity improvements through Re-Engineering & Transforming the Retail
Banking Division of a large International Bank in Asia
* Identified improvement opportunities for productivity improvements through internal benchmarking across different regions (20% FTE reduction through productivity gain for retail banking call center (1100 FTEs) across India centers)
* Initiated three streams of re-engineering projects covering Call Average Handling Time (AHT) reduction, Call Volume reduction & Alternate Channel Migration
* Identified stakeholders & conducted Lean Training for the team.
* Kicked off the Call AHT reduction project - Currently in the process of understanding & mapping the As- Is processes and data collection through listening live & past recorded calls for waste analysis
Consulting Assignments - April 2010 - March 2012
Lean Six Sigma Deployment consultancy for an IT Division (~5600 FTE) of a large Oil & Gas Company in Saudi Arabia
* Mentored & Facilitated 35 LSS GB/ BB/ Lean projects for the engagement.
* Conducted Lean Six Sigma Green Belt Training & Awareness sessions for IT departments
* Conducted several Lean/ Rapid Improvements (Kaizen) Events for process improvements
* Developed LSS project monitoring & tracking mechanism, Project Tollgate Reviews, Dashboard on portal for visibility across IT department & senior management
* Conducted Project identification workshops to identify pain areas and improvement opportunities
Attainments:
* Certified 18 Green Belts & 2 Black Belts with a total cost savings of approx 2 Million USD from the engagement.
* High customer satisfaction score for the engagement (CSat rating of 6 out of 7 with excellent feedback)
* Repeat business from the client - Lean Six Sigma Contract extended & additional new business for BPM implementation and ITIL - Six Sigma integration
Feb 2007 - April 2008: Six Sigma Initiative Lead:
➢ Driving Continuous Improvement projects via Six Sigma and Lean methodology.
➢ Supporting Six Sigma consulting & Transformation assignments for external clients.
➢ Developing BPO customized training modules on Six Sigma & Quality Concepts.
➢ Conducting Six Sigma & Quality related trainings.
➢ Facilitating Structured Problem Solving (SPS), Green Belt (GB), Black Belt (BB) & Lean Projects to completion.
➢ Executing Lean Six Sigma Projects to improve operations, impact business growth and maximize profits.
➢ Preparing Performance Dashboards/Metrics (for effectiveness and efficiency)
April 2008 - Jan 2010 - Corporate Quality Initiative & Knowledge Management Lead:
➢ Driving people development by aligning to the Quality DNA program & creating a culture of data based decision making.
➢ Identifying gaps in BPO delivery services & bridging gaps through appropriate initiatives & deploying across organization.
➢ Driving Benchmarking initiatives (Internal & External)
➢ Identifying opportunities for digitization & developing in-house tools through IT support team.
➢ Establishing a culture of "Learning through Sharing" by ensuring that the Best Practices are shared/ replicated in similar areas & Demonstrating tangible benefits achieved through KM deployment.
➢ Driving KM Portal content management & ensuring high quality of asset content.
➢ Conducting data analysis & rendering support to the management in taking key decisions.
➢ Supporting Business Development/ Sales team in RFI/ RFP Responses & client presentation.
➢ Active participation in TBEM activities as a BPO representative.
Attainments:
* Consistently achieved a ranking of 4+ on a scale of 5
* Recognized as one of the best & key associates within Quality Department
* Key driver for eSIPOC model (to be patented) which is a game changer in BPO industry.
Growth Path: Sep '06 to Feb '07 Business Excellence - Assistant Manager (SS Black Belt)
Key Deliverables as Six Sigma Black Belt:
➢ Conducting Six Sigma & Quality related trainings
➢ Mentoring & facilitating Six Sigma Black Belt / Green Belt projects
➢ Monitoring Process performance Parameters, CTQ's & Identify process improvement areas for six sigma projects.
➢ Conducting Internal Quality Audits & perform Process Standardization
➢ Tracking & reporting performance on organizational objectives
Attainments:
➢ Successfully managed the Six Sigma Champions & Yellow Belt training roll out in Oct 2006.
Growth Path: Mar '05 to Sep '06
Quality & Delivery Innovation - Six Sigma Deployment Lead (Black Belt)
Key Deliverables as Six Sigma Deployment Lead (Black Belt):
➢ Deploying Six Sigma in assigned Internal Business Units & Support functions.
➢ Conducting Six Sigma Green Belt / Yellow Belt trainings.
➢ Mentoring Six Sigma projects & Conduct certification test for the participants.
➢ Identifying process improvement areas for BB / GB six sigma projects.
➢ Facilitating Six Sigma teams in DMAIC / DFSS (DMADV) projects regarding application of various statistical tools.
➢ Developing training modules (Quality concepts, Six Sigma Tools, YB, GB & BB Module and Lean Six Sigma)
➢ Conducting Internal Quality Audits at regular frequency as per the plan
➢ Participating in external Forums, Conferences & Awards representing organization for visibility in the market.
➢ Supporting Six Sigma consultancy assignments for external clients.
Projects Executed:
➢ Creating a Lean Help Desk - A Lean Six Sigma project. Savings: 47, 000 USD/annum + cost avoidance: 120, 000 USD
➢ Increase proposal Hit Rate - Marketing project. Savings: Revenue increased to tune of USD 1.5 Mn from new clients in a year
➢ Increase Defect Acceptance rate in a Software Testing project. Savings: RS 3.4 Lacs / annum
Attainments:
* Received "IQPC Six Sigma Excellence Award 2006, Maimi - US " Under “Best Lean Six Sigma Project” category for “ Lean Help Desk - A Lean Six Sigma project” successfully mentored & completed as a Six Sigma Black Belt
* Received “ Best Team Award - 2005” for achieving the targets & best performance, exceeding the expectations
* Distinguished as one of the best team member in Quality & Delivery Innovation, Six Sigma Team
Key Deliverables as Quality Assurance Chemist:
➢ Planning of day-to-day approvals and Analysis of Raw materials, Intermediates & Finished products.
➢ Coordination with BSR/Production for Intermediates & Finished products approval.
➢ Calibration of QA Laboratory Equipments & Production In-process equipments.
➢ Coordination with plant Engineering, Production & third party for Preventive Maintenance & Calibration of equipments.
➢ Preparing monthly reports (MIS) for QA Manager & Factory Manager.
➢ Maintaining /Auditing ISO 9000, ISO 14000 standards in the department. (Internal Auditor for Mumbai Plant)
Key Deliverables as RCA Coordinator:
➢ Six Sigma implementation at plant
* Identifying all "Defect Reduction Opportunities" in the plant, for the "Root Cause Analysis" (RCA) Projects.
* Facilitating Six Sigma Teams in the RCA projects; guide the teams through the DMAIC cycle regarding application of various statistical tools.
* Identifying various areas for implementation of Statistical Tools & Carry out individual RCA projects.
Projects Executed: ➢ Key Six Sigma Projects
* Reduce under completion of Royale Premium Emulsion Paint. Savings: Rs 23 lacs/annum
* Gelling in Solvent based paints. Earnings: Zero customer complaints
* Phase seperation in Royale. Savings: Rs 2.48 lacs /annum
* Natural centering of solvent based paint (ASE Brilliant White) in one stroke Earnings: Improvement in Cpk to > than 1.33
➢ Implemented 5'S' successfully in the department. As a 5'S' team coordinator, played significant role in setting up a visual display factory achieving savings in terms of Space cost & Reuse Cost
➢ ERP (SAP) Implementation: As a core quality team member in SAP R3 Implementation, mapped QA/QC activities & provided requirements for QM module & ensured testing of entire transactions of QM module before go live of the system
Diploma in Operations Management from Brilliant schools of Management with 79.04% in Mar 2005
PG Diploma in Analytical Chemistry from K.C College affiliated to Maharashtra Technical Board with 81% in 1997
Diploma in Computer Engineering from Aptech Computer Education institute with Grade ‘A’ in 1997
B.Sc ( Chemistry)