محمد علان عبداللطيف قاسم Allan , Call Center Agent

محمد علان عبداللطيف قاسم Allan

Call Center Agent

Reach

البلد
الأردن
التعليم
بكالوريوس, Biotechnology
الخبرات
2 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :2 years, 6 أشهر

Call Center Agent في Reach
  • فلسطين
  • أغسطس 2014 إلى نوفمبر 2015

•Assisted customers with their queries and problems by phone and e-mail.
•Established and maintained contacts with new and existing customers as per the direction of the supervisor.
•Helped customers place new orders easily.
•Forwarded important and serious matters to the seniors.
•Transferred urgent calls to the required departments quickly and accurately.
•Entered and updated new customer details in the customer relationship management software according to administrative guidelines
•Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
•Explain products or services and prices, and answer questions from customers.
•Answer telephone calls from potential customers who have been solicited through advertisements.
•Conduct client or market surveys in order to obtain information about potential customers.

Sales Representative في In House Design
  • فلسطين
  • يوليو 2011 إلى أغسطس 2012

•Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
•Recommend products to customers, based on customers' needs and interests.
•Answer customers' questions about products, prices, availability, product uses, and credit terms.
•Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
•Train customers' employees to operate and maintain new equipment.
•Provide customers with product samples and catalogs.
•Prepare sales contracts and order forms.
•Negotiate details of contracts and payments.
•Forward orders to manufacturers.
•Check stock levels and reorder merchandise as necessary.
•Arrange and direct delivery and installation of products and equipment

الخلفية التعليمية

بكالوريوس, Biotechnology
  • في Al-Najah National University
  • يونيو 2014

Specialties & Skills

Customer Service
Customer Service Oriented
Biotechnology
Call Center
Sales and Marketing
Remaining calm under stressful situations.
Computer literate.
Problem solving and resolution
Ability to handle stress.
Customer service oriented skills – Ability to deal with irate customers using excellent interperso
Understands new concepts easily – Quick learner
Reliable
Reliable.
Excellent verbal communication skills.

اللغات

الانجليزية
متوسط
العربية
اللغة الأم

التدريب و الشهادات

Course in secretariat and management offices (تدريب)
معهد التدريب:
Technician center
تاريخ الدورة:
September 2015
المدة:
35 ساعة
Course in international management driving license (IMDL). (تدريب)
معهد التدريب:
Technician center
تاريخ الدورة:
October 2015
المدة:
60 ساعة